25
NPS
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Wooqer
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About Wooqer's Brand
Wooqer is on a mission to create products that inspire people to get the job done. We write code for our end users, building software that’s intuitive and easy to use, across devices, making it extraordinarily easy for the end user to discover work and do it in a way that makes them happy.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Wooqer NPS
Wooqer's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether Wooqer's customers would recommend using the product based on a scale of -100 to 100.
Wooqer Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
Wooqer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wooqer NPS by Usage
Wooqer's NPS was rated the highest by customers who have used Wooqer's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 7 | 1 to 2 Years | 7 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Wooqer Product Quality
4/5
Wooqer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Wooqer Product Information
Wooqer serves markets in the United States, Asia, China, Middle-East and Africa, Canada, India, and United Kingdom. Wooqer supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Wooqer’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.wooqer.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Wooqer Pricing
Wooqer ROI & Value For Money
3.9/5
Wooqer has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Wooqer Pricing Plans
Wooqer has a pricing structure that accommodates medium and large businesses.
Who Uses Wooqer?
Medium Businesses
Large Enterprises
Wooqer Customer Service
3.7/5
Wooqer has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Wooqer's Customer Service
Address
Palo Alto, San Francisco, CA 94020
Website
http://www.wooqer.com
Phone Number
+918197328323
Wooqer as an Employer
4.4/5
Wooqer has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wooqer scored a 25 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Wooqer would recommend the brand to a friend. ENPS measures how likely Wooqer employees would recommend working at Wooqer to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 90% | Promoters |
|---|---|
| 5% | Passive |
| 5% | Detractors |
