0
NPS
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WorthPoint
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About WorthPoint's Brand
WorthPoint Corporation is an information and media company with online database, offering sales records on art antiques and collectibles.
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
WorthPoint NPS
WorthPoint's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether WorthPoint's customers would recommend using the product based on a scale of -100 to 100.
WorthPoint Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
WorthPoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Aug 2021 25 | Aug 2021 | 25 |
Dec 2021 0 | Dec 2021 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Jan 2023 -1 | Jan 2023 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorthPoint Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of WorthPoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WorthPoint Product Quality
3.3/5
WorthPoint has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock WorthPoint's overall Product Quality score rated by its users and customers.
WorthPoint Product Information
WorthPoint’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.worthpoint.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Enterprise
Media
SaaS
Sports & Entertainment
WorthPoint Pricing
WorthPoint ROI & Value For Money
3.3/5
WorthPoint has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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WorthPoint Customer Satisfaction (CSAT)
WorthPoint Customer Satisfaction (CSAT) Score
33 / 100
WorthPoint has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WorthPoint Customer Service
2.9/5
WorthPoint has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About WorthPoint's Customer Service
Address
75 5th Street, NW, Suite 212, Atlanta, GA
Website
http://www.worthpoint.com
Phone Number
(877) 481-5750
WorthPoint as an Employer
4.6/5
WorthPoint has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WorthPoint scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of WorthPoint would recommend the brand to a friend. ENPS measures how likely WorthPoint employees would recommend working at WorthPoint to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
