-39
NPS
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Wyze Labs
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About Wyze Labs' Brand
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
2.3/5
Customer Service
Wyze Labs NPS
Wyze Labs's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether Wyze Labs's customers would recommend using the product based on a scale of -100 to 100.
Wyze Labs Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
Wyze Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
May 2023 0 | May 2023 | 0 |
Oct 2023 -17 | Oct 2023 | -17 |
Jun 2024 -29 | Jun 2024 | -29 |
Nov 2024 -37 | Nov 2024 | -37 |
Feb 2025 -33 | Feb 2025 | -33 |
Mar 2025 -40 | Mar 2025 | -40 |
Oct 2025 -51 | Oct 2025 | -51 |
Mar 2026 -38 | Mar 2026 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wyze Labs NPS by Gender
Wyze Labs's NPS was rated -28 by Male customers on Comparably.
Male
-28
Wyze Labs's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
Wyze Labs's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wyze Labs NPS by Ethnicity
Wyze Labs's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Wyze Labs NPS by Usage
Wyze Labs's NPS was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Wyze Labs Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Wyze Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wyze Labs Customer Loyalty Score by Gender
Wyze Labs's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Wyze Labs Customer Loyalty Score by Ethnicity
Wyze Labs's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wyze Labs.
70
out of 100
Caucasian
Wyze Labs Customer Loyalty Score by Usage
Wyze Labs's Customer Loyalty score was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wyze Labs Customer Loyalty Score by Industry
Wyze Labs's Customer Loyalty score was rated 70% by Tech industry customers.
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Wyze Labs Product Quality
2.9/5
Wyze Labs has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Wyze Labs Product Information
Wyze Labs’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wyze Labs's product the highest.
- Website
- https://www.wyzecam.com
- Company Size
- 201-500 Employees
Quick Insights into Wyze Labs Product Quality
Wyze Labs's Product Quality score was rated highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and rated lowest by customers who have used Wyze Labs's products/services for 5 to 10 Years.
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Ranked Wyze Labs Product Quality the Highest
Ranked Wyze Labs Product Quality the Lowest
Wyze Labs Product Quality Score by Gender
Wyze Labs's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Wyze Labs Product Quality Score by Ethnicity
Wyze Labs's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wyze Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Wyze Labs Product Quality Score by Usage
Wyze Labs's Product Quality score was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wyze Labs Product Quality Score by Industry
Wyze Labs's Product Quality score was rated 3.5 stars by Tech industry customers.
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Wyze Labs Pricing
Wyze Labs ROI & Value For Money
3.1/5
Wyze Labs has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Wyze Labs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Wyze Labs ROI
Wyze Labs's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Wyze Labs's products/services for 5 to 10 Years.
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Ranked Wyze Labs ROI the Highest
Ranked Wyze Labs ROI the Lowest
Wyze Labs ROI Score by Gender
Wyze Labs's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wyze Labs.
Male
3.8/5
Female
N/A
Wyze Labs ROI Score by Ethnicity
Wyze Labs's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wyze Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Wyze Labs ROI Score by Usage
Wyze Labs's ROI score was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Wyze Labs ROI Score by Industry
Wyze Labs's ROI score was rated 4 stars by Tech industry customers.
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Wyze Labs Customer Satisfaction (CSAT)
Wyze Labs Customer Satisfaction (CSAT) Score
45 / 100
Wyze Labs has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wyze Labs Customer Satisfaction
Wyze Labs's Customer Satisfaction score was rated highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and rated lowest by customers who have used Wyze Labs's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Wyze Labs' Customer Satisfaction.
Ranked Wyze Labs Customer Satisfaction the Highest
Ranked Wyze Labs Customer Satisfaction the Lowest
Wyze Labs Customer Satisfaction Score by Gender
Wyze Labs's Customer Satisfaction score was rated 57 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wyze Labs.
57 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Wyze Labs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wyze Labs' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wyze Labs.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Wyze Labs Customer Satisfaction Score by Usage
Wyze Labs's Customer Satisfaction score was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Wyze Labs Customer Satisfaction Score by Industry
Wyze Labs's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Wyze Labs Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"csatScore": 66,
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}Wyze Labs Customer Service
2.3/5
Wyze Labs has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wyze Labs' overall Customer Service score rated by its users and customers.
About Wyze Labs's Customer Service
Address
Kirkland, WA 98033
Website
https://www.wyzecam.com
Wyze Labs's Social Links
Quick Insights into Wyze Labs Customer Service
Wyze Labs's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Wyze Labs's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Wyze Labs' Customer Service score.
Ranked Wyze Labs Customer Service the Highest
Ranked Wyze Labs Customer Service the Lowest
Wyze Labs Customer Service Score by Gender
Wyze Labs's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wyze Labs.
Male
2.3/5
Female
N/A
Wyze Labs Customer Service Score by Ethnicity
Wyze Labs's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wyze Labs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Wyze Labs Customer Service Score by Usage
Wyze Labs's Customer Service score was rated the highest by customers who have used Wyze Labs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Wyze Labs Customer Service Score by Industry
Wyze Labs's Customer Service score was rated 3.1 stars by Tech industry customers.
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Consumer vs. Employees
Wyze Labs scored a -39 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Wyze Labs would recommend the brand to a friend. ENPS measures how likely Wyze Labs employees would recommend working at Wyze Labs to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 4% | Promoters |
|---|---|
| 10% | Passive |
| 86% | Detractors |
