15
NPS
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Xactly Corp
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About Xactly Corp's Brand
With Xactly, companies unleash the motivational power of their incentive compensation.
Brand at a Glance
71%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Xactly Corp NPS
Xactly Corp's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Xactly Corp's customers would recommend using the product based on a scale of -100 to 100.
Xactly Corp Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Xactly Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 5 | Aug 2020 | 5 |
Nov 2020 8 | Nov 2020 | 8 |
Dec 2020 9 | Dec 2020 | 9 |
Jan 2021 7 | Jan 2021 | 7 |
May 2022 11 | May 2022 | 11 |
Aug 2022 8 | Aug 2022 | 8 |
Dec 2022 10 | Dec 2022 | 10 |
Aug 2023 13 | Aug 2023 | 13 |
Apr 2024 15 | Apr 2024 | 15 |
Mar 2026 20 | Mar 2026 | 20 |
May 2026 15 | May 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xactly Corp NPS by Gender
Xactly Corp's NPS was rated 34 by both Female and Male customers on Comparably.
Male
34
Xactly Corp's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
34
Xactly Corp's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Xactly Corp NPS by Ethnicity
Xactly Corp's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Xactly Corp NPS by Usage
Xactly Corp's NPS was rated the highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
Xactly Corp Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Xactly Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xactly Corp Customer Loyalty Score by Gender
Xactly Corp's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Xactly Corp.
Male
70%
Yes
Female
70%
Yes
Xactly Corp Customer Loyalty Score by Ethnicity
Xactly Corp's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xactly Corp.
40
out of 100
African American/Black
Xactly Corp Customer Loyalty Score by Usage
Xactly Corp's Customer Loyalty score was rated the highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Xactly Corp Customer Loyalty Score by Industry
Xactly Corp's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Xactly Corp Product Quality
4.1/5
Xactly Corp has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Xactly Corp Product Information
Xactly Corp serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Xactly Corp supports Web devices and offers products for small, medium, and large sized businesses.
Xactly Corp’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Xactly Corp's product the highest. Reviewers from the Construction industry rated Xactly Corp the lowest at 3.
- Website
- https://www.xactlycorp.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into Xactly Corp Product Quality
Xactly Corp's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Construction industry.
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Ranked Xactly Corp Product Quality the Highest
Ranked Xactly Corp Product Quality the Lowest
Xactly Corp Product Quality Score by Gender
Male customers rated Xactly Corp's Product Quality score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Xactly Corp Product Quality Score by Ethnicity
Xactly Corp's Product Quality score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xactly Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Xactly Corp Product Quality Score by Usage
Xactly Corp's Product Quality score was rated the highest by customers who have used Xactly Corp's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Xactly Corp Product Quality Score by Industry
Xactly Corp's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Xactly Corp Pricing
Xactly Corp ROI & Value For Money
4/5
Xactly Corp has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Xactly Corp Pricing Plans
Xactly Corp has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Xactly Corp.
Who Uses Xactly Corp?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Xactly Corp ROI
Xactly Corp's ROI score was rated highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Xactly Corp's products/services for Less than 1 Year.
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Ranked Xactly Corp ROI the Highest
Ranked Xactly Corp ROI the Lowest
Xactly Corp ROI Score by Gender
Female customers rated Xactly Corp's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Xactly Corp.
Male
3.8/5
Female
4.5/5
Xactly Corp ROI Score by Ethnicity
Xactly Corp's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Xactly Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Xactly Corp ROI Score by Usage
Xactly Corp's ROI score was rated the highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Xactly Corp ROI Score by Industry
Xactly Corp's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Xactly Corp Customer Satisfaction (CSAT)
Xactly Corp Customer Satisfaction (CSAT) Score
83 / 100
Xactly Corp has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xactly Corp Customer Satisfaction
Xactly Corp's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Xactly Corp Customer Satisfaction the Highest
Xactly Corp Customer Satisfaction Score by Industry
Xactly Corp's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Xactly Corp Customer Service
4/5
Xactly Corp has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Xactly Corp's Customer Service
Address
221 Saratoga-Los Gatos Rd, Los Gatos, CA 95030
Website
https://www.xactlycorp.com
Phone Number
408-977-3132
Xactly Corp's Social Links
Quick Insights into Xactly Corp Customer Service
Xactly Corp's Customer Service score was rated highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Xactly Corp's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Xactly Corp's Customer Service score.
Ranked Xactly Corp Customer Service the Highest
Ranked Xactly Corp Customer Service the Lowest
Xactly Corp Customer Service Score by Gender
Female customers rated Xactly Corp's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Xactly Corp.
Male
4/5
Female
4.5/5
Xactly Corp Customer Service Score by Ethnicity
Xactly Corp's Customer Service score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Xactly Corp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Xactly Corp Customer Service Score by Usage
Xactly Corp's Customer Service score was rated the highest by customers who have used Xactly Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Xactly Corp Customer Service Score by Industry
Xactly Corp's Customer Service score was rated 4.2 stars by Tech industry customers.
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Xactly Corp as an Employer
4.3/5
Xactly Corp has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Xactly Corp scored a 15 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Xactly Corp would recommend the brand to a friend. ENPS measures how likely Xactly Corp employees would recommend working at Xactly Corp to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
