0
NPS
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Brand Page
Xevo
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About Xevo's Brand
Xevo, a part of Lear Corporation, is a Seattle-based global leader in connected car software & a development partner to some of the world’s largest automakers.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Xevo CMO
Xevo NPS
Xevo's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Xevo's customers would recommend using the product based on a scale of -100 to 100.
Xevo Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Xevo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
Jul 2022 17 | Jul 2022 | 17 |
Aug 2022 29 | Aug 2022 | 29 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xevo Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Xevo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xevo Product Quality
3.3/5
Xevo has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Xevo's overall Product Quality score rated by its users and customers.
Xevo Product Information
Xevo’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.xevo.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Enterprise
Xevo Pricing
Xevo ROI & Value For Money
3/5
Xevo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Xevo's overall ROI score rated by its users and customers.
Xevo Customer Satisfaction (CSAT)
Xevo Customer Satisfaction (CSAT) Score
60 / 100
Xevo has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xevo Customer Service
3/5
Xevo has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Xevo's overall Customer Service score rated by its users and customers.
About Xevo's Customer Service
Address
10900 NE 8th St., Suite 800, Bellevue, WA 98004
Website
http://www.xevo.com
Phone Number
1-888-477-XEVO
Xevo's Social Links
Xevo as an Employer
2.9/5
Xevo has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Xevo scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Xevo would recommend the brand to a friend. ENPS measures how likely Xevo employees would recommend working at Xevo to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
