0
NPS
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Ximedica
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About Ximedica's Brand
Ximedica is a full-service ISO 13485-certified and FDA-registered medical device and diagnostics product development firm.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
3.5/5
Customer Service
Ximedica NPS
Ximedica's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ximedica's customers would recommend using the product based on a scale of -100 to 100.
Ximedica Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ximedica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ximedica Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ximedica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ximedica Product Quality
5/5
Ximedica has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ximedica's overall Product Quality score rated by its users and customers.
Ximedica Product Information
Ximedica’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ximedica.com
- Company Size
- 51-200 Employees
Industry
Healthcare
Ximedica Pricing
Ximedica ROI & Value For Money
4.5/5
Ximedica has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ximedica's overall ROI score rated by its users and customers.
Ximedica Customer Satisfaction (CSAT)
Ximedica Customer Satisfaction (CSAT) Score
100 / 100
Ximedica has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ximedica Customer Service
3.5/5
Ximedica has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Ximedica's Customer Service
Address
55 Dupont Drive, Providence, RI 02907
Website
http://www.ximedica.com
Phone Number
+1-401-330-3163
Ximedica's Social Links
Ximedica as an Employer
2.8/5
Ximedica has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Ximedica scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ximedica would recommend the brand to a friend. ENPS measures how likely Ximedica employees would recommend working at Ximedica to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
