34
NPS
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Xplor
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About Xplor's Brand
Xplor provides pre-kindergarten education.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Xplor NPS
Xplor's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Xplor's customers would recommend using the product based on a scale of -100 to 100.
Xplor Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Xplor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 33 | Aug 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xplor Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Xplor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xplor Product Quality
4/5
Xplor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Xplor's overall Product Quality score rated by its users and customers.
Xplor Product Information
Xplor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.xplortoday.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Xplor Pricing
Xplor ROI & Value For Money
4/5
Xplor has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Xplor Customer Satisfaction (CSAT)
Xplor Customer Satisfaction (CSAT) Score
50 / 100
Xplor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xplor Customer Service
3.7/5
Xplor has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Xplor's Customer Service
Address
4604 Park Springs Blvd, Suite 150, Arlington, TX 76017
Website
http://www.xplortoday.com/
Phone Number
(817)572-0007
Xplor as an Employer
4.5/5
Xplor has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Xplor scored a 34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Xplor would recommend the brand to a friend. ENPS measures how likely Xplor employees would recommend working at Xplor to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
