37
NPS
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Brand Page
xyz corporation
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About xyz corporation's Brand
web consulting, web design and development
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
xyz corporation NPS
xyz corporation's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether xyz corporation's customers would recommend using the product based on a scale of -100 to 100.
xyz corporation Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
xyz corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -33 | Mar 2021 | -33 |
Jun 2021 20 | Jun 2021 | 20 |
Nov 2021 17 | Nov 2021 | 17 |
May 2023 29 | May 2023 | 29 |
May 2024 37 | May 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
xyz corporation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of xyz corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
xyz corporation Product Quality
3.9/5
xyz corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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xyz corporation Product Information
xyz corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
xyz corporation Pricing
xyz corporation ROI & Value For Money
3.4/5
xyz corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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xyz corporation Customer Satisfaction (CSAT)
xyz corporation Customer Satisfaction (CSAT) Score
67 / 100
xyz corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
xyz corporation Customer Service
3.6/5
xyz corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About xyz corporation's Customer Service
Website
http://www.x-yz.co.jp/index.html
xyz corporation as an Employer
Consumer vs. Employees
xyz corporation scored a 37 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of xyz corporation would recommend the brand to a friend. ENPS measures how likely xyz corporation employees would recommend working at xyz corporation to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 24% | Promoters |
|---|---|
| 35% | Passive |
| 41% | Detractors |
