28
NPS
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Yancey Bros. Co
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About Yancey Bros. Co's Brand
Yancey Bros. Co. has strived to offer the highest level of customer dedicated products and services available.
Brand at a Glance
74%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Yancey Bros. Co NPS
Yancey Bros. Co's Net Promoter Score (NPS) is a 28 with 64% Promoters, 0% Passives, and 36% Detractors. Net Promoter Score tracks whether Yancey Bros. Co's customers would recommend using the product based on a scale of -100 to 100.
Yancey Bros. Co Overall NPS
| 64% | Promoters |
|---|---|
| 0% | Passives |
| 36% | Detractors |
Yancey Bros. Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 60 | Aug 2023 | 60 |
Nov 2023 33 | Nov 2023 | 33 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 40 | Mar 2024 | 40 |
Feb 2025 27 | Feb 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yancey Bros. Co NPS by Gender
Yancey Bros. Co's NPS was rated -34 by Male customers on Comparably.
Male
-34
Yancey Bros. Co's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Yancey Bros. Co's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yancey Bros. Co Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Yancey Bros. Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yancey Bros. Co Customer Loyalty Score by Gender
Yancey Bros. Co's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Yancey Bros. Co Product Quality
2.9/5
Yancey Bros. Co has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Yancey Bros. Co Product Information
Yancey Bros. Co’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.yanceybros.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Yancey Bros. Co Product Quality
Yancey Bros. Co's Product Quality score was rated highest by Male customers.
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Ranked Yancey Bros. Co Product Quality the Highest
Yancey Bros. Co Product Quality Score by Gender
Yancey Bros. Co's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Yancey Bros. Co Pricing
Yancey Bros. Co ROI & Value For Money
2.8/5
Yancey Bros. Co has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Yancey Bros. Co ROI
Yancey Bros. Co's ROI score was rated highest by Male customers.
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Ranked Yancey Bros. Co ROI the Highest
Yancey Bros. Co ROI Score by Gender
Yancey Bros. Co's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Yancey Bros. Co Customer Satisfaction (CSAT)
Yancey Bros. Co Customer Satisfaction (CSAT) Score
50 / 100
Yancey Bros. Co has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yancey Bros. Co Customer Satisfaction
Yancey Bros. Co's Customer Satisfaction score was rated highest by Male customers.
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Ranked Yancey Bros. Co Customer Satisfaction the Highest
Yancey Bros. Co Customer Satisfaction Score by Gender
Yancey Bros. Co's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Yancey Bros. Co Customer Service
2.8/5
Yancey Bros. Co has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Yancey Bros. Co's Customer Service
Address
330 Lee Industrial Boulevard I-20 West Six Flags Exit, Austell, GA 30168-7406
Website
http://www.yanceybros.com/
Phone Number
7709414147
Quick Insights into Yancey Bros. Co Customer Service
Yancey Bros. Co's Customer Service score was rated highest by Male customers.
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Ranked Yancey Bros. Co Customer Service the Highest
Yancey Bros. Co Customer Service Score by Gender
Yancey Bros. Co's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yancey Bros. Co.
Male
1.8/5
Female
N/A
Yancey Bros. Co as an Employer
2.9/5
Yancey Bros. Co has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Yancey Bros. Co scored a 28 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Yancey Bros. Co would recommend the brand to a friend. ENPS measures how likely Yancey Bros. Co employees would recommend working at Yancey Bros. Co to a friend.
Net Promoter Score
28
NPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
