25
NPS
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Yellow Cab - Taxi Services
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About Yellow Cab - Taxi Services' Brand
Taxi cabs in the Contra Costa County.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Yellow Cab - Taxi Services NPS
Yellow Cab - Taxi Services's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Yellow Cab - Taxi Services's customers would recommend using the product based on a scale of -100 to 100.
Yellow Cab - Taxi Services Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Yellow Cab - Taxi Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yellow Cab - Taxi Services Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Yellow Cab - Taxi Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yellow Cab - Taxi Services Product Quality
3.5/5
Yellow Cab - Taxi Services has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yellow Cab - Taxi Services' overall Product Quality score rated by its users and customers.
Yellow Cab - Taxi Services Product Information
Yellow Cab - Taxi Services’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://yellowcabnow.com
- Company Size
- 1-10 Employees
Yellow Cab - Taxi Services Pricing
Yellow Cab - Taxi Services ROI & Value For Money
3.4/5
Yellow Cab - Taxi Services has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Yellow Cab - Taxi Services' overall ROI score rated by its users and customers.
Yellow Cab - Taxi Services Customer Satisfaction (CSAT)
Yellow Cab - Taxi Services Customer Satisfaction (CSAT) Score
75 / 100
Yellow Cab - Taxi Services has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yellow Cab - Taxi Services Customer Service
3.4/5
Yellow Cab - Taxi Services has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Yellow Cab - Taxi Services' overall Customer Service score rated by its users and customers.
About Yellow Cab - Taxi Services's Customer Service
Website
http://yellowcabnow.com
Phone Number
(925) 827-9292
Yellow Cab - Taxi Services as an Employer
2.4/5
Yellow Cab - Taxi Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Yellow Cab - Taxi Services
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Yellow Cab - Taxi Services scored a 25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Yellow Cab - Taxi Services would recommend the brand to a friend. ENPS measures how likely Yellow Cab - Taxi Services employees would recommend working at Yellow Cab - Taxi Services to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
