-80
NPS
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YES Energy Management
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About YES Energy Management's Brand
YES Energy Management provides a complete solution for your utility cost recover needs. As a pioneer in the industry, they know exactly
Brand at a Glance
50%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
YES Energy Management NPS
YES Energy Management's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether YES Energy Management's customers would recommend using the product based on a scale of -100 to 100.
YES Energy Management Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
YES Energy Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -60 | Apr 2023 | -60 |
May 2023 -67 | May 2023 | -67 |
Jun 2023 -71 | Jun 2023 | -71 |
Jul 2023 -75 | Jul 2023 | -75 |
Apr 2025 -77 | Apr 2025 | -77 |
Jul 2025 -80 | Jul 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YES Energy Management NPS by Gender
YES Energy Management's NPS was rated -100 by Female customers on Comparably.
Female
-100
YES Energy Management's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
YES Energy Management's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
YES Energy Management NPS by Ethnicity
YES Energy Management's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
YES Energy Management NPS by Usage
YES Energy Management's NPS was rated -100 points by customers who have used YES Energy Management's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
YES Energy Management Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of YES Energy Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YES Energy Management Customer Loyalty Score by Gender
YES Energy Management's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of YES Energy Management.
Female
64%
Yes
Male
N/A
Yes
YES Energy Management Customer Loyalty Score by Ethnicity
YES Energy Management's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of YES Energy Management.
70
out of 100
Caucasian
YES Energy Management Customer Loyalty Score by Usage
YES Energy Management's Customer Loyalty score was rated 55% by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
YES Energy Management Customer Loyalty Score by Industry
YES Energy Management's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
YES Energy Management Product Quality
1.5/5
YES Energy Management has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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YES Energy Management Product Information
YES Energy Management’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated YES Energy Management's product the highest.
- Company Size
- 201-500 Employees
Quick Insights into YES Energy Management Product Quality
YES Energy Management's Product Quality score was rated highest by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked YES Energy Management's Product Quality.
Ranked YES Energy Management Product Quality the Highest
YES Energy Management Product Quality Score by Gender
YES Energy Management's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of YES Energy Management.
Female
1.5/5
Male
N/A
YES Energy Management Product Quality Score by Ethnicity
YES Energy Management's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of YES Energy Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YES Energy Management Product Quality Score by Usage
YES Energy Management's Product Quality score was rated 1.5 stars by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
YES Energy Management Product Quality Score by Industry
YES Energy Management's Product Quality score was rated 1.5 stars by Tech industry customers.
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YES Energy Management Pricing
YES Energy Management ROI & Value For Money
1.6/5
YES Energy Management has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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YES Energy Management Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into YES Energy Management ROI
YES Energy Management's ROI score was rated highest by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked YES Energy Management's ROI score.
Ranked YES Energy Management ROI the Highest
YES Energy Management ROI Score by Gender
YES Energy Management's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of YES Energy Management.
Female
1.5/5
Male
N/A
YES Energy Management ROI Score by Ethnicity
YES Energy Management's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of YES Energy Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YES Energy Management ROI Score by Usage
YES Energy Management's ROI score was rated 1.5 stars by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
YES Energy Management ROI Score by Industry
YES Energy Management's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
YES Energy Management Customer Satisfaction (CSAT)
YES Energy Management Customer Satisfaction (CSAT) Score
14 / 100
YES Energy Management has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into YES Energy Management Customer Satisfaction
YES Energy Management's Customer Satisfaction score was rated highest by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked YES Energy Management's Customer Satisfaction.
Ranked YES Energy Management Customer Satisfaction the Highest
YES Energy Management Customer Satisfaction Score by Gender
YES Energy Management's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of YES Energy Management.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
YES Energy Management Customer Satisfaction Score by Usage
YES Energy Management's Customer Satisfaction score was rated 0 points by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
YES Energy Management Customer Service
1.6/5
YES Energy Management has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About YES Energy Management's Customer Service
Address
2150 Lelaray St, Colorado Springs, CO
Website
http://yesenergymanagement.com
Phone Number
719-632-9100
Quick Insights into YES Energy Management Customer Service
YES Energy Management's Customer Service score was rated highest by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked YES Energy Management's Customer Service score.
Ranked YES Energy Management Customer Service the Highest
YES Energy Management Customer Service Score by Gender
YES Energy Management's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of YES Energy Management.
Female
1.5/5
Male
N/A
YES Energy Management Customer Service Score by Ethnicity
YES Energy Management's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of YES Energy Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YES Energy Management Customer Service Score by Usage
YES Energy Management's Customer Service score was rated 1.5 stars by customers who have used YES Energy Management's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
YES Energy Management Customer Service Score by Industry
YES Energy Management's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
YES Energy Management as an Employer
3.4/5
YES Energy Management has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
YES Energy Management scored a -80 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of YES Energy Management would recommend the brand to a friend. ENPS measures how likely YES Energy Management employees would recommend working at YES Energy Management to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
