42
NPS
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Yes M Systems
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About Yes M Systems' Brand
IT Recruitment, Consultants, Training in QA, BA, QA Tools, ISTQB, HP QTP, QTP, Oracle 11i Financials, Oracle R12 Financials, Health Care BA,
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Yes M Systems NPS
Yes M Systems's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Yes M Systems's customers would recommend using the product based on a scale of -100 to 100.
Yes M Systems Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Yes M Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 20 | Feb 2025 | 20 |
Jul 2025 33 | Jul 2025 | 33 |
Jan 2026 43 | Jan 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yes M Systems Customer Reviews
Out of the 4 Yes M Systems customer reviews 3 were positive and 1 was constructive. Yes M Systems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Yes M Systems Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Yes M Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yes M Systems Product Quality
3.8/5
Yes M Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Yes M Systems Product Information
Yes M Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.myyesm.com
- Company Size
- 1-10 Employees
Yes M Systems Pricing
Yes M Systems ROI & Value For Money
3.8/5
Yes M Systems has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Yes M Systems Customer Satisfaction (CSAT)
Yes M Systems Customer Satisfaction (CSAT) Score
83 / 100
Yes M Systems has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yes M Systems Customer Service
3.9/5
Yes M Systems has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Yes M Systems's Customer Service
Address
3883 Rogers Bridge Rd, Ste 503, Duluth, GA 30097
Website
http://www.myyesm.com
Phone Number
+1 (678) 248-0302
Consumer vs. Employees
Yes M Systems scored a 42 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Yes M Systems would recommend the brand to a friend. ENPS measures how likely Yes M Systems employees would recommend working at Yes M Systems to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
