-34
NPS
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Brand Page
Young Life
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About Young Life's Brand
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2/5
Pricing
3.5/5
Customer Service
Young Life NPS
Young Life's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Young Life's customers would recommend using the product based on a scale of -100 to 100.
Young Life Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Young Life NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2025 0 | Mar 2025 | 0 |
Jan 2026 -33 | Jan 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Young Life Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Young Life users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Young Life Product Quality
3.7/5
Young Life has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Young Life's overall Product Quality score rated by its users and customers.
Young Life Product Information
Young Life’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.younglife.org
- Company Size
- 1,001-5,000 Employees
Young Life Pricing
Young Life ROI & Value For Money
2/5
Young Life has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Young Life's overall ROI score rated by its users and customers.
Young Life Customer Satisfaction (CSAT)
Young Life Customer Satisfaction (CSAT) Score
50 / 100
Young Life has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Young Life Customer Service
3.5/5
Young Life has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Young Life's overall Customer Service score rated by its users and customers.
About Young Life's Customer Service
Address
Colorado Springs, CO 80901
Website
http://www.younglife.org
Phone Number
(877) 438-9572
Young Life as an Employer
4.7/5
Young Life has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Young Life scored a -34 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Young Life would recommend the brand to a friend. ENPS measures how likely Young Life employees would recommend working at Young Life to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
