-100
NPS
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Brand Page
YoYo Text
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About YoYo Text's Brand
Personalizing the connection between people and places. As the world is becoming more socially connected, people are expecting experiences
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
YoYo Text NPS
YoYo Text's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether YoYo Text's customers would recommend using the product based on a scale of -100 to 100.
YoYo Text Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
YoYo Text NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YoYo Text Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of YoYo Text users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YoYo Text Product Quality
1.5/5
YoYo Text has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YoYo Text's overall Product Quality score rated by its users and customers.
YoYo Text Product Information
YoYo Text’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.yoyotext.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Consumer Services
Media
Mobile App
On Demand
Social
Sports & Entertainment
YoYo Text Pricing
YoYo Text ROI & Value For Money
1.5/5
YoYo Text has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YoYo Text's overall ROI score rated by its users and customers.
YoYo Text Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YoYo Text Customer Service
1.5/5
YoYo Text has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YoYo Text's overall Customer Service score rated by its users and customers.
About YoYo Text's Customer Service
Address
111 N. Market St, Suite 420, San Jose, CA
Website
http://www.yoyotext.com
YoYo Text as an Employer
4.2/5
YoYo Text has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
YoYo Text scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of YoYo Text would recommend the brand to a friend. ENPS measures how likely YoYo Text employees would recommend working at YoYo Text to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
