Zalora FAQs

ZALORA aims to process your return in the fastest time possible!We will be sending you email notifications for each step in the process. Do keep a look out for it!

Please note that if you do notselect a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Returns

MALAYSIA

PostCo

According to PostCo, after dropping off your return item at any PostCo Plus outlet, it might take up to 1 - 3 working days for it to arrive at the ZALORA warehouse.We advise tracking your returns via PostCo e-tracker.

PosLaju

According to Pos Laju, after dropping off your return item at any Pos Laju outlet, it might take up to 2 - 5 working days for it to arrive at the ZALORA warehouse.We advise tracking your returns via the Pos Laju e-tracker.

CollectCo

According to CollectCo, once you drop off your parcel at a CollectCo centre, it might take up to 3 - 5 working days for your return parcel to reach the ZALORA warehouse.We advise tracking your returns via the CollectCo e-tracker.

Ninjavan

According to Ninjavan, once you drop off your parcel at a Ninjavan dropoff point, it might take up to 2 working days for your return parcel to reach the ZALORA warehouse.We advise tracking your returns via the Ninjavan e-tracker.

BRUNEI

Once your parcel has been collected, it might take 2 - 7working days for it to arrive at our warehouse, according to JiFee Technologies (in collaboration with SF Express).We advise tracking your returns via SF Express e-tracker.

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Upon arrival of your return item at our warehouse, our Quality Check team will take 1 - 2working days to process your return. You will receive an email notification once your return is processed.

Exchange

Your new exchange item will be delivered within the same delivery time frame as previously listed in your order, once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!

For more information on Delivery Times, you can go here.

If unfortunately, your reserved item is not available, we will refund the item through the original payment method used to make the original purchase except for Cash On Delivery (COD) - this is refunded by Store Credit as default.

Should you still want to return your exchange item, please note that refund will only be issued via Store Credit.

Refund

Using the table below, see when you would receive your refund after your return item has been processed by our warehouse (or if you have cancelled your items online ).

Please note:

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

We are unable to accommodate any refund reversal requests for Store Credit if 30 days have passed from the refund date.

Any refunded store credit that is used on a new order, can only be refunded as Wallet Credit - even if a different refund method isselected.

Exchange orders are only refundable viaWallet Credit.

All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete, or after the 30-day period, we will not be able to offer a refund.

Note: There may be a slight delaywhen processing your returns during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies forany inconvenience caused.

We seek to bring the best value for all brands and products. Due to requests from our suppliers, promotional discounts and voucher codes cannot be used on the following brands listed below. Unless otherwise stated, items Sold by Sellers are also excluded.

Please note that this is a non-exhaustive list and the brands listed below are subject to changes. Toidentifythe voucher applicability of an item, you can refer to the product description and the voucher terms and conditions.

If you have a voucher code that you would like to use, we welcome you to use it on all our other brands available!

Aleena

Anne Klein Exclusive

Bagman*

Caely

Carlo Rino

Caterham F1

Dickies

E-GIFT CARDS

Emmer Zecna

Enzo Angiolini

Enzo Angiolini Exclusive

First Lady

Fitbit

Fossil

GDavin

Galeri Ariani

Galliano

Gambol

Gaston & co

Herz*

Jaxon*

Jovian

Jovian Mandagie for Zalora

Just Cavalli

Kappa

KLF

Kools Tees

Le Coq Sportif

Macerio*

Mango*

Michael Kors*

Mickey Retro

Milano

Miss Sixty

MS. READ

National Geographic

Nike*

Nine West Exclusive

Nose

Nukleus

Official Cap

RIVER ISLAND*

Santa Barbara Polo & Racquet Club

Sector

Seobean

Sometime by Asian Designers

Speedo*

Sprayground bags

Steve Madden Exclusive

Sugarscarf for zalora

Timberland*

Totomomo

Turkuaz

Vincci

XC38

*applicable on selected SKUs

Itching to get your hands on your latest purchase? See how close you are to receiving your package by tracking your order using any of the following channels!

TRACK YOUR ORDER ON MOBILE APP

iOS

Step One: Once you've logged in to your ZALORA account, tap on "Orders".

Step Two: Order details of your latest order will be displayed with item level order statuses.

Step Three: Scroll further down to view the list of all the orders you have made. Click on each order to expand for tracking details.Onceyour package has been shipped, the "Track Package" button will be available for further details on the whereabouts of your parcel.

Step Four:In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.

Android

Step One: Once you've logged in to your ZALORA account, click on "My Orders".

Step Two: You will then be shown a list of all the orders you have made. You can interact with the images by swiping left to see the items you have purchased.

Step Three:Tap into the order you wish to track and then select "Track Order" to see the order status of each item. Items with the same order status will be grouped together for your convenience.

Step Four: Proceed to "Track Package" for further details on the whereaboutsof your parcel.

Step Five:In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.

TRACK YOUR ORDER ON DESKTOP

Desktop

Step One: Log in to your ZALORA account and click "Track My Orders".

Step Two:You will be a shown a list of all the orders you have made. Onceyour package has been shipped, the "Track Package" button will be available for further details on the whereabouts of your parcel.

In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.

If you are not logged in, hover over the "Account" symbol and click "Track My Orders", then key in your order number.

If your package has been shipped, click "Track Package" to access detailed information about your order status.

Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.

Don’t think your order is right for you? Don’t sweat it! ZALORA offers free and easy returns within 30 days (7 days for pre-Loved items) after delivery no questions asked!

You can choose one of the following return options:

Exchange your item for different size/color

More info here

A full refund to your original payment mode or Store Credit

More info here

Replacement for a wrong or defective item sent

More info here

Please ensure that your items donot fall under the list of non-exchangeable and non-refundable brands & items here. If you do notselect a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Returns Policy Checklist

The following is a quick returns policy checklist for your reference:

Is the item within 30 days from the day you received it?

Is the item in the same condition, unwashed, unworn, as when it first arrived?

Are the tags intact and attached to the item?

Is the item still in its original packaging?

Have you completed the online return form ?

Is the item packed neatly and securely, together with the invoice (sold by Sellers' item ONLY), ready to be returned?

The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you are ready to make the return of your shopping back to us!

Click on the options below for further information:

Exchange Eligibility

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.

Please note that items in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.

Refunds Process

Refunds are typically issued via your preferred refund method indicated while filling up the "Online Exchange and Return" request orupon request through Customer Service. You can choose to be refunded either via Store Credit or your original payment method (except for Cash on Delivery).

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Using the table below, see what refund options are availableto you. You will receive an email notification once your refund is processed.

Please note:

ZALORA reserves the rights to withhold any refunds if your original item has not reached our warehouse.

Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.

Exchanges are not allowed if the price difference is more than 20\%.

If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit and your original payment method.

Exchange orders are only refundable via Store Credit.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.

Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method isselected.

In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.

Placed your order but realise you need to make some amendments to your order details?

Unfortunately, the following changes are no longer possible once you have completed checkout. However,we recommend cancelling your order before proceeding to place a new orderwith the correctdetails.

Payment methods

Voucher application

Choice of item (colour, size, type)

If you placed your order using Guest Checkout and don’t have a ZALORA account, please create a ZALORA account to change or cancel your order.

HOW TO CHANGE THE DELIVERY ADDRESS

Mobile App

You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service at +603-2027 4717 and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

Note:Unfortunately, we are currently unable to amend address details for "cash on delivery" orders. Change of delivery address to and from different states is also not permitted. You may opt for an order cancellationinstead.

If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

Step One: Log in to your ZALORA account

Click on "Account" and then go to "Details".

here

Step Two: Change or edit your address

Go to "Details" and under "Default Address" or "Additional Addresses", you can either click on "Edit" or "Add New Address" to change your address.

Desktop

You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service at +603-2027 4717 and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

Note: Unfortunately, we are currently unable to amend address details for "Cash on Delivery" orders.Change of delivery address to and from different states is also not permitted. You may opt for an order cancellationinstead.

If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

Step One: Log in to your ZALORA account

Hover over your profile symbol and then select "My Account".

Step Two: Change or edit your address

Under Billing/Shipping addresses, you can either click on "Edit" or "+ New Address" to change your address. Be sure to tick the correct address you want your parcel to be delivered to.

HOW TO CANCEL AN ORDER

Mobile App

Unfortunately, this feature is currently only available on Desktop. Click the drop down option below for details.

Desktop

If your order has yet to be packed and you changed your mind, follow these simple steps to request for an order cancellation!

Step One: Log in to your ZALORA account

Go to " Track My Orders ", then find the order you wish to cancel and click on "View/Edit Order".

Step Two: Cancel item(s)

Next, click on "Cancel Items" and check the "Select All" box before submitting your request by clicking on "Cancel Selected Items".

Note: For information on refund times, you can go .

Unfortunately, once your order is packed, we will not be able to accommodate any cancellation requests. You can view the status of your order by going to "My Account" > "Orders & Tracking".

If you opted to pay for your items via "cash on delivery", and you’re still keen on canceling the order after it's already packed, you may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind. Once the item is back in our warehouse, you will be refunded via Store Credit, if applicable.

ZALORA offers free and easy exchanges and refunds/returns no questions asked! Ensure that your item fulfills the conditions below and is not in the Non-Exchangeable & Non-Refundable Items & Brands list.

A return label will already be included into your parcel for your convenience. However, in the event you do not receive a return label, please click here. If you prefer a paperless returns process, you can opt for PostCo returns instead!

self-tracking

We heard you! Exchange and Return are simpler now that it can be done ONLINE !

You can check item availability and reserve your exchange item ONLINE before it runs out of stock! Check out our latest feature below to request for an exchange or return!

Please note thatexchange is not available for Sold by Seller and external / third-party suppliers items.Tax invoices are neededwhen returning your Sold by Seller item(s) only.

Please be informed that exchanges are not allowed if the price difference is more than 20\%.

Please return your item(s)within3days of submitting your online exchange request. Beyond that, we will have to cancel your order so others may have the chance to buy the item(s).

Learn how to return - exchange/refund at ZALORA in 30 seconds

There are just 4 easy steps to exchange and/or refund/return online!

If you placed your order usingGuest Checkoutand don’t have a ZALORA account, please create a ZALORA account to initiate an exchange or return.

HOW TO EXCHANGE OR RETURN ON MOBILE APP

Step 1: Fill in an online request

iOS

Step 1a: Ensure you're logged in to your ZALORA account and go to"Return or Exchange an Item".

Step 1b: Select the order for return, and select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Android

Step 1a: Ensure you're logged in to your ZALORA account and go to"My Orders".

Step 1b:You will then be shown a list of all the orders you have made.Tap into the order you wish to return and then select "Return Item(s)".

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Step 2: Pack your items

Pack your items back into our reusable ZALORA bag and IFyou are returning any Seller items, include your return slip (tax invoice) as well.

Malaysia

To enjoy free return shipping, be sure to use either Pos Laju’s, Ninjavan's, or CollectCo’s pre-paid return label!

Kindly note that, CollectCo only accept parcels with maximum dimension of 40cm x 40cm x 40cm and weight of 15kg. CollectCo is only accessible in selected locations. Therefore, if you did not receive any CollectCo return label in your parcel, this service is likely unavailable in your area. Fret not! You can still return your item using Pos Laju or Ninjavan.

Brunei

To enjoy free return shipping, submit your returns request to JiFee Technologies (in collaboration with SF Express) here. You can opt to either drop off your parcel at their location or arrange for your items to be picked up at a location and time that is convenient to you. Once you submit your request, you will receive a confirmation email from SF Express together with a summary of the request.

Step 3: Drop off your package (drop off points) & track your return

ZALORA will not be able to track and trace parcels returned through any third-party couriers not mentioned below. Any additional cost incurred from returning an item through methods other than the ones mentioned shall be fully borne by the customer.

Malaysia

Drop off your parcel at any of the nearest Pos Laju counters, Ninjavan drop off points (only for Klang Valley), or CollectCo centersdepending on your selected return courier partner. For easy self-tracking and for us to assist you better, please keep a record of your return tracking number found either on the return label or on your return label or "proof of drop off" receipt.

Please note that if the CollectCo drop-off centres are unable to provide a physical receipt, you may request for "proof of drop-off" via email instead. Your tracking number should go live within 30 minutes of drop off, otherwise you may reach out toCollectCo here.

Brunei

Ensure to handover your return parcel to JiFee Technologies as outlined in your confirmation email from SF Express.For easy self-tracking and for us to assist you better, please keep a record of your return tracking number found on your return label or "proof of returns".

Step 4: Look out for email notification

Lastly, look out for an email notification once we have received your return item(s) at the Warehouse!

Note: We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

HOW TO EXCHANGE OR RETURN ON DESKTOP

Step 1: Fill in an online request

Step 1a: Ensure you're logged in to your ZALORA account and go to"Exchange & Return".

Step 1b:Find the order you wish to return and click on "Exchange & Return". Then, select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Step 2: Pack your items

Pack your items back into our reusable ZALORA bag and IFyou are returning any Seller items, include your return slip (tax invoice) as well.

Malaysia

To enjoy free return shipping, be sure to use either Pos Laju’s, Ninjavan's, or CollectCo’s pre-paid return label!

Kindly note that, CollectCo only accept parcels with maximum dimension of 40cm x 40cm x 40cm and weight of 15kg. CollectCo is only accessible in selected locations. Therefore, if you did not receive any CollectCo return label in your parcel, this service is likely unavailable in your area. Fret not! You can still return your item using Pos Laju or Ninjavan.

Brunei

To enjoy free return shipping, submit your returns request to JiFee Technologies (in collaboration with SF Express) here. You can opt to either drop off your parcel at their location or arrange for your items to be picked up at a location and time that is convenient to you. Once you submit your request, you will receive a confirmation email from SF Express together with a summary of the request.

Step 3:Drop off your package (drop off points) & track your return

ZALORA will not be able to track and trace parcels returned through any third-party couriers not mentioned below. Any additional cost incurred from returning an item through methods other than the ones mentioned shall be fully borne by the customer.

Malaysia

Drop off your parcel at any of the nearest Pos Laju counters, Ninjavan drop off points(only for Klang Valley), or CollectCo centersdepending on your selected return courier partner. For easy self-tracking and for us to assist you better, please keep a record of your return tracking numberfound either on the return label or on your return label or "proof of drop off" receipt.

Please note that if the CollectCo drop-off centres are unable to provide a physical receipt, you may request for "proof of drop-off" via email instead. Your tracking number should go live within 30 minutes of drop off, otherwise you may reach out toCollectCo here.

Brunei

Ensure to handover your return parcel to JiFee Technologies as outlined in your confirmation email from SF Express.For easyand for us to assist you better, please keep a record of your return tracking numberfound on your return label or "proof of returns".

Step 4: Look out for email notification

Lastly, look out for an email notification once we have received your return item(s) at the Warehouse!

Note: We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Third-party Sellers are independent retailers, boutiques, and brands. They have been carefully curated for quality and style, offering customers a wide array of fashion-forward products. Although we feature them on our website, these Sellers store and pack the items themselves. ZALORA simply facilitates in delivering these items to you.

However, please note that Seller items are currently NOT available in Brunei.

Items sold by Sellers can be easily identified by the line that reads: "Sold by (Sellers Name)".

Mobile App

here

Desktop

Terms and Conditions for Seller orders

1. Seller items are refundable but strictly non-exchangeable.

2. If you have ordered items from more than one seller, you will receive a separate delivery from each one of them.

3. The same 30 days (7 days for Pre-loved items) returns policy applies for Seller items. For more information on how to return, click .

4. Vouchers and promotional codes are not applicable on Seller products unless stated otherwise.

A Seller order goes through this journey:

Starting from the day you place your order, this is the expected time frame for delivery:

ZALORA is pleased to introduce you to PostCo - the latest addition to our list of return couriers. In our efforts to go green, we've initiated paperless returns - so don't worry if you do not receive a return label in your parcel!

Proceed to book your return via PostCo here. If you've already booked a return, you can track your parcel by keying in your return tracking number here.

Step 1: Submit a return request on ZALORA

Submit via the ZALORA App

iOS

Step 1a: Ensure you're logged in to your ZALORA account and go to"My Orders".

create a ZALORA account

Step 1b: Select the order for return, then select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Android

Step 1a: Ensure you're logged in to your ZALORA account and go to"My Orders".

Step 1b:You will then be shown a list of all the orders you have made.Tap into the order you wish to return and then select "Return Item(s)".

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Submit via Desktop

Step 1a: Ensure you're logged in to your ZALORA account and go to"Exchange & Return".

Step 1b:Find the order you wish to return and click on "Exchange & Return". Then, select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Step 2: Book a return on PostCo

You will receive an e-mail from us to let you know that we have received your request for an exchange or refund. Simply scroll down and tap on the link provided which will automatically redirect you to PostCo's return booking page.

Then click "Return Here" and fill out the subsequent form. Select "ZALORA" as your retailer, input your order number as the order reference, and choose your reason for returning.

The next page will allow you to input your preferred address / postcode to select a PostCo location most convenient to you. Please note that you will only be allowed to choose from PostCo Plus (purple icon) locations.

Finally, fill in the rest of your information and proceed to "book return".

Step 3: Drop off your parcel

Upon successful completion of your return booking, you will receive an e-mail and SMS from PostCo with a link to a QR code.

Pack your items back into our reusable ZALORA bag and IFyou are returning any Seller items, please include your return slip (tax invoice) as well.

Then head on over to your selected PostCo Plus outlet and present your QR code for the agent to scan. A return label will be printed out instantaneously and the agent will affix it to your parcel.

You will receive an e-mail and SMS notification once this process is complete as proof of your return drop-off.

Step 4: Track your returns

You can track the whereabouts of your parcel by keying in your tracking number or order number here.

You will receive an e-mail and SMS notification once your parcel has been picked up by the courier and again when your parcel reaches the ZALORA warehouse.

Please note:

PostCo returns are only available within Klang Valley.

Ensure that your items adhere to the terms and conditions of our return policy and do not fall under the list of non-exchangeable and non-refundable items and brands.

Please return your itemswithin three days of submitting your online exchange request. Beyond that, we will have to cancel your exchange order so that others may have a chance to buy the items.

Exchanges are not allowed if the price difference is more than 20\%.

If you placed your order usingGuest Checkoutand don’t have a ZALORA account, please to initiate an exchange or return.

First time shopping with ZALORA? We're ecstatic to have you onboard the fashion wagon! Select your preferred platform below and follow the simple steps to place your order.

Mobile App

Step One: Select your preferred size (if applicable). For apparels and shoes, do select the correct US/UK/EU sizing.

Step Two: Then click "Add to Bag".

Step Three: You can either continue shopping, or if you are settled on purchasing your item(s), click on the bag icon at the bottom navigation tab of your screen and select "Go to Checkout".

Step Four:In the event that aren't already logged in to your ZALORA account, you will be prompted to either log in or register for one. Once you've successfully logged in, at the cart page, indicate your delivery address and your preferred payment method.

Order confirmation emails and order-related communication will be sent to the email address you signed up with, so please ensure to provide a valid email address!

Step Five:Before clicking on "Order Now", be sure to review your order as highlighted below:

Review your delivery address and chosen payment method. If you are a returning customer, both fields will have been saved from your previous transaction. You can make changesby clicking on "Change Address" or "Change Payment".

Note the delivery lead time of each item.

Apply promo code (if any).

Insertyour loyalty number, if you are a part of our loyalty programmes.

Confirm Grand Total Amount.

After checking out, you will receive a confirmation email with your order details. It’s that simple!

Once your order has been placed, you can also find your order summary by going to "Account" > "Orders" and then tapping the order number you wish to see and selecting either "View Order" (on iOS) or "View Details" (on Android).

Desktop

We've gone ahead and created this "How To" video just for you!

You’re done! You will be receiving an order confirmation email shortly after your order is placed as well as an order shipped email once your item(s) is shipped out of our warehouse to our delivery partners. It’s that simple!

Ever wondered what SKU codes are? SKU stands forStock Keeping Unitand is pronounced “skew”. It's a string of numbers and letters that uniquely identify a product and its corresponding colour.

ZALORA uses SKUs to identify and track products; as well as for checking on the status of your purchase orders!

Mobile App

To find a specific SKU code, go to the selected product page and click on "Product Info & Care".

Note: If a product has different colors, each color option will have its own SKU code.

Desktop

To find a specific SKU code, go to the selected product page and scroll down to the "Details" section.

Note: If a product has different colors, each color option will have its own SKU code. Simply click on your preferred colour and scroll down as before.

create a ZALORA account

We're excited to announce that ZALORA has launched return pick up services to further convenience your shopping experience with us! Service time on weekdays is from 10 AM to 6 PM. The service will be switched off from 1 PM - 2 PM on Fridays. Service time on Saturdays is from 10 AM - 1 PM. The service will be switched off on Sundays and public holidays.

You must use the Ninja Van return labelin order to use this return pick up service.

The cost will be fully borne by the customer and cannot be reimbursed by ZALORA. Starting from as low asRM 5.00 and will increase depending on the distance of the Ninja Van hub from your pickup location.

Ninja Van Hub Locations

Follow the steps outlined below to find out how you can do this! Please contact Grab Express at 1300 80 6060for any problems you encounter using their service. For more information on the Grab Express service, please click here.

Step 1: Submit a return request on ZALORA

Submit via the ZALORA App

iOS

Step 1a: Ensure you're logged in to your ZALORA account and go to"My Orders".

Step 1b: Select the order for return, then select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Android

Step 1a: Ensure you're logged in to your ZALORA account and go to"My Orders".

Step 1b:You will then be shown a list of all the orders you have made.Tap into the order you wish to return and then select "Return Item(s)".

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Submit via Desktop

Step 1a: Ensure you're logged in to your ZALORA account and go to"Exchange & Return".

Step 1b:Find the order you wish to return and click on "Exchange & Return". Then, select the item you wish to exchange or return for refund.

Step 1c: Indicate your exchange* or refund request.

*Please note thatexchange is not available for Sold by Seller items.

(a) If you're going for an exchange, click on "Exchange":

(i) Choose your new preferred color (if available)

(ii) Choose your new preferred size (if available)

(b) If you're going for a return to refund, click on "Return" and select your reasonfor returning - we would like to know how we can improve!

You can opt to be refunded via:

(i)Your original payment method

OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Step 1d:Kindly review your request and verify that the details provided are correct.

Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

Step 2: Pack your return items

Upon submitting your return request, pack your items back into our reusable ZALORA bag and IF you are returning any Seller items, please include your return slip (tax invoice) as well.

If you have not received your return slip or Ninja Van return label, please click here for more information on what to do next.

Tear off the customer's copy from your Ninja Van return label and keep it with you for easy self tracking.

Firmly paste the remaining return label onto your parcel. You will not be allowed to use any other couriers return label. Unidentifiable parcels may be rejected or lost and ZALORA will not bear any responsibility for it.

Step 3: Book a return on Grab

Upon submitting your return request, open the Grab app on your phone and click on "Delivery". In the event you do not have the Grab app, please download it from the App Store or the Google Play Store and sign up for a new account.

Then key in the location you would like your parcel to be picked up from.

As for the recipient details, search for "ZALORA Returns Ninja Van". Then type in the name of the closest town / city / district to your pickup location based on the list of all available Ninja Van hubs found at the top of this FAQ under "Ninja Van Hub Locations".

Then type in your name and phone number. "Location details" are for you to input more information about your location, such as: building number, floor level, apartment number so that Grab riders can find you more easily. After you've filled up the necessary details, click "Add".

You will then be able to see the price of the return pick up service. Proceed to click "Next" at this page.

At this page, tap on the first icon to select / change your payment method (non-refundable from ZALORA). Click the second icon to select or type in any available promo codes. Click on "Options" to add a note / instruction to the rider. Once completed, click "Confirm and Book".

Once the booking is confirmed, you'll be able to track the wherebaouts of your rider and how long they will take to reach you.

Once the Grab rider arrives, hand over your return parcel to them. Make sure you've pasted the Ninja Van return label on your parcel or it will be rejected!

Step 4: Track your returns

You will then be able to track the whereabouts of your parcel on the Grab app, until it arrives at the Ninja Van hub.

Once the Grab driver hands the parcel over to the Ninja Van hub, you can continue tracking your parcel here by keying in your Ninja Van return tracking number. This number can be found on the customer's copy of your return label.

You will receive an e-mail notification from us once your parcel reaches the ZALORA warehouse!

Please note:

Grab-Ninja Van return pickup services are subject to Grab Express terms and conditions - find out more under "GrabExpress" here.

Grab-Ninja Van return pickup services are only available within certain areas in Klang Valley.

Ensure that your items adhere to the terms and conditions of our return policy and do not fall under the list of non-exchangeable and non-refundable items and brands.

Please return your itemswithin three daysof submitting your online exchange request. Beyond that, we will have to cancel your exchange order so that others may have a chance to buy the items.

Exchanges are not allowed if the price difference is more than 20\%.

If you placed your order usingGuest Checkoutand don’t have a ZALORA account, pleaseto initiate an exchange or return.

Wondering if your returned item has reached our warehouse?Read on to find out how you can track your returns.

Select the appropriate country below to find out how you can track your returns.

Malaysia

Tracking your returns depends on your return method. Kindly keep note ofthe return tracking number which can be found either on the return label or on your receipt which you should receive / request upon parcel drop-off.

You will be notified once your parcel has been received and processed by ZALORA.

PostCo

The tracking number is a series of 11 numerical digits which can be found in the e-mail sent to you from PostCo, after you book your return. Simply key in your tracking number at PostCo's e-tracker to track your return parcel.

PosLaju

The tracking number is a series of 13 alphanumeric digits which can be found at the top right corner of your return label/proof of drop-off. Simply head over to the PosLaju e-tracker to track the whereabouts of your return parcel.

CollectCo

The tracking number is made up of 12 numerical digits which can be found either on your return label/proof of drop-off. Simply input this number at CollectCo's e-tracker to track your return parcel. Please note if the drop-off centres are unable to provide a physical receipt, you may request for "proof of drop-off" via email instead. Your tracking number should go live within 30 minutes of drop off, otherwise you may reach out toCollectCo here.

Ninjavan

The tracking number is made up of 10 numerical digits which can be found either on your return label/proof of drop-off. Simply type this number at Ninjavan's e-tracker to track your return parcel.

Brunei

In order to track your return parcel, kindly take note of thereturn tracking number. The series of 12 numerical digits can be found on your "proof of returns" which you will receive once you handover your return parcel to JiFee Technologies(in collaboration with SF Express).Simply head over to the SF Express e-tracker to track the whereabouts of your return parcel.

Oops, this is mightily embarrassing. We are very sorry and we would like to make it up to you! Please drop us an email here with the following details:

1. Your order number

2. The matter of the issue (e.g. incorrect/defective item)

3. The serial number found on the product tagor product packaging

4. Pictures or videos, whichever applicable

At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery. However, this minimum spend is only applicable after discounts and vouchers have been applied.

Shipping to Malaysia

Sold by ZALORA

Entire shopping cart costing over RM 99 merits free shipping. If your order is below RM 99, a shipping fee will be applicableto you, based on your delivery region.

Sold by Seller

Shipping fees for third-party Sellers are a little trickier since they are charged on a per Seller basis. This means that for every set of items from the same third-party Seller, a shipping fee will be applicable to you, based on your delivery region.

Mixed Orders (Items "Sold by ZALORA" + "Sold by Sellers")

To obtain free delivery for your mixed basket, check that all items "Sold by ZALORA" sum up to more than RM 99 and that all items sold by each third-party Seller (if you're buying from multiple third-party Sellers) exceed RM 50.

Scenario 1

Serena, who lives in Klang Valley, ordered 5 items - 2 are from Mango (Sold by ZALORA), 1 is from Levi's (Sold by Seller A), and 2 are from The Body Shop (Sold by Seller B).

Scenario 2

Blair, who lives in Klang Valley, ordered 4 items - 2 are from Something Borrowed (Sold by ZALORA), 1 is from Wanderlust + Co (Sold by Seller A), and 1 is from Nars (Sold by Seller B).

Shipping to Brunei

Sold by ZALORA

Entire shopping cart costing over RM 150 merits free shipping. If your order is below RM 150, a RM 30 shipping fee will apply.

Sold by Seller

are currently not available for Brunei.

Certain items(eg: hard case luggage) may carry additional costs for deliveries in certain areas.

Didn't find the answer to your question on our FAQ? Send us your questionsinstead aswe aim to respond to all queries within 24 hours!

CONTACT US >

One of the great things about shopping on ZALORA is that we offer you a diverse selection of payment options!

Mobile App

Purchase your orders using any of the following payment methods (select one):

Cash on Delivery (COD)

E-Gift Card / My Store Credit

Visa / MasterCard DebitCards

Visa / MasterCard Credit Cards

Online Banking

PayPal

Boost Wallet

American Express

GrabPay

Maybank QRPay

Note: Bank Transfer is no longer available.

Cash On Delivery (COD)

COD is an exclusive service we provide to our customers for certain postal codes. We deliver through our logistics partners TA-Q-BIN or GDEX.

Please key in your postal code here to find out if we accept COD.

Please note that you need to pay the Cash On Delivery amount before opening your parcel and trying on your items. This is for security and anonymity purposes. If you don't like the products or the size doesn't fit for you, you can always return the items afterward.

My Store Credit

"My Store Credit" is a feature on ZALORA which allows you to accumulate store credit you have received via your returns or E-Gift cards! If you have balance Store Credit in your ZALORA account, it will be automatically used as the preferred payment method. Should there be an outstanding amount after your Store Credit deduction, you may select one of the other payment options to complete your purchase.

Want to check how much Store Credit you have? Ensure you are logged in to your account and go to "My Store Credit".

PayPal

As our valued customer, you typically havethree yearsfrom the date of disbursement of StoreCredit to use them. If left unused past the expiration date, they will automatically be removed from your account. So don't forget to use them! You can view your store credit details and exact expiration date in a table under "MyStore Credit".

Store credits are issued in the following scenarios:

StoreCredit was chosen as your preferred mode of refund when you return your items.

E-Gift card* was purchased and you added the code into "My Store Credit".

Any refunded store credit that is used on a new order, can only be refunded as store credit.

* E-Gift Card Terms and Conditions apply.

Online Banking

Online banking is a service provided by iPay88. It is an Internet Payment Switching Gateway through credit card, internet banking (or e-debit), and electronic wallet (e-wallet), developed by Mobile88.Com Sdn. Bhd.

It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, you can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act.Find out more about iPay88 here.

IPay88 - Affiliate Banks Include:

CIMB Clicks

Maybank2u

RHBNow

AmBank

Hong Leong Bank

PBe Bank

PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe, and easy method of payment without disclosing your credit card or other financial information to the merchant. You can sign up for a PayPal account by going here to create your PayPalaccount.

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service. Please note that payment(s) will be deducted from your PayPal account immediately after completing your purchase.

For more information, visit PayPal.

Desktop

Purchase your orders using any of the following payment methods (select one):

Cash on Delivery (COD)

E-Gift Card / My Store Credit

Visa / MasterCard DebitCards

Visa / MasterCard Credit Cards

Online Banking

PayPal

Boost Wallet

American Express Cards via Maybank Ezypay (temporarily unavailable)

GrabPay (try GrabPay on the ZALORA mobile app - it's easier and faster)

Maybank QRPay

Note:Bank Transferis no longer available.

Cash On Delivery (COD)

COD is an exclusive service we provide to our customers for certain postal codes. We deliver through our logistics partners TA-Q-BIN or GDEX.

Please key in your postal code here to find out if we accept COD.

Please note that you need to pay the Cash On Delivery amount before opening your parcel and trying on your items. This is for security and anonymity purposes. If you don't like the products or the size doesn't fit for you, you can always return the items afterward.

My Store Credit

''My Store Credit' is a feature on ZALORA that allows you to accumulate store credits that can be used to pay for your ZALORA purchases. Your Store Creditbalance will be shown on the "Account" tab once you are logged in. You can also track your transaction history and credit validity period.

As our valued customer, you typically havethree yearsfrom the date of disbursement of StoreCredit to use them. If left unused past the expiration date, they will automatically be removed from your account - so don't forget to shop! Any balance of store credits will automatically be applied on your next purchase at check out. You can view your store credit details and exact expiration date in a table under "MyStore Credit".

Store credits are issued in the following scenarios:

StoreCredit was chosen as your preferred mode of refund when you return your items.

E-Gift card* was purchased and you added the code into "My Store Credit".

Any refunded store credit that is used on a new order, can only be refunded as store credit.

* E-Gift Card Terms and Conditions apply.

Online Banking

Online banking is a service provided by iPay88. It is an Internet Payment Switching Gateway through credit card, internet banking (or e-debit) & electronic wallet (e-wallet), developed by Mobile88.Com Sdn. Bhd.

It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, you can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act.Find out more about iPay88 here.

IPay88 - Affiliate Banks Include:

CIMB Clicks

Maybank2u

RHBNow

AmBank

Hong Leong Bank

PBe Bank

PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. You can sign up for a PayPal account by going here to create your PayPalaccount.

Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal customer service. Please note that payment(s) will be deducted from your PayPal account immediately after completing your purchase.

For more information, visit.

Read on to find out more on what to do in the event that you haven't received a return slip or a return label.

If you do not receive any return label and cannot access a CollectCo or PostCo outlet, proceed to return your parcel via PosLaju as outlined below. We will refund the shipping fee!

However, please do not select the "express delivery" option as ZALORA will not bear the cost.

Missing Return Slip

In a step to becoming more environmentally friendly, we have stopped printing return slips for items "Sold by ZALORA".

However, if you're missing your Seller return slip, you may request for a copy from our friendly Customer Experience Team here.

Missing Return Label

Not only do you have 30 days (7 days for Pre-Loved items) to return items that do not suit you, returns shipping fee is absolutely free of charge! However, a return label is necessary for returns in Malaysia.

In the event that you do not have a pre-paid shipping label with you, simply...

Return via PostCo

Book your return via PostCo here. You will then receive an e-mail and SMS with a link to a QR code. Simply head over to your selected PostCo Plus outlet and the agent will scan your QR code to print out a return label for you.

Kindly note that PostCo is only accessible within the Klang Valley. You can find the nearest one to you here.

Return via CollectCo

Create a new return label here. Simply print it out and attach it to your parcel!

Kindly note that CollectCo is only accessible in selected locations. You can find the nearest one to you by going here.

Return via Pos Laju

Request for a return label from any Pos Laju counter and fill in the details as highlighted below.If you are asked to pay for the shipping fee by Pos Laju, simply forward the receipt to Customer Service here and we will refund back the amount.

Account number:

8800377758

Receiver's name & address:

Jade EServices (M) Sdn. Bhd. (ZALORA)

ZALORA Warehouse,

Blok A, MapleTree Logistics Park,

No. 14, Persiaran Perusahaan Seksyen 23,

40300 Shah Alam,

Selangor

Telephone:

03-9212 3535

Return via Ninjavan

If you do not receive a Ninjavan return label, please proceed to return your items using either PostCo, CollectCo, or PosLaju. You will not be able to use Ninjavan as a returns courier or utilise the Grab return pick up service.

Payment is made even simpler now with Boost on board at ZALORA. Simply sign in to Boost or scan the QR code providedto pay via your Boost e-wallet. To learn more about Boost, head over to their FAQ here.

If you are wondering how this works on ZALORA, fret not, we've outlined the steps below!

Mobile App

Step One: ZALORA checkout page

Proceed to checkout once you've added the items you wish to purchase in to your Bag. Then opt for "Online Banking" as your payment method.

Note:The "Boost Wallet" option is temporarily unlisted in the dropdown menu but you will be able to opt for it at the iPay88 payment gateway.

Step Two: Review your order

Review your order and select "Place Your Order" to continue.

Step Three:Select payment at iPayy88 gateway

You will then be directed to the iPay88 payment gateway page as shown below. Click on the dropdown button to view the complete payment options offered.

Note: You will find "Boost Wallet" listed in this dropdown.

Upon selection of "Boost Wallet", click on "Proceed" and you will be directed to the Boost payment page.

Step Four: Sign in to your Boost account

At the Boost payment page, please proceed to enter your registered phone number and password (as per registered on Boost) and tap on "Sign In".

Step Five: Complete payment

Confirm your payment by entering your Boost transaction PIN (6 digits).

Desktop

Step One: ZALORA checkout page

Opt for "Online Banking" as your payment method.

Step Two: Review your order

Review your order and click on "Order Now" to proceed.

Step Three: Select payment at iPayy88 gateway

You will be directed to the iPay88 payment gateway page and you may select "Boost Wallet" by clicking on the option as shown below.

You will automatically be directed to the page below. Then click on "Proceed".

Step Four: Sign in or scan to pay

The next screen displayed will be as follows. You may opt to:

i) Sign in to Pay or

ii) Scan QR Code to pay.

Step Five (a) : If you opted for "Sign in to Pay".

Click on the option at the top right of the page and proceed to enter your registered phone number and password (as per registered on Boost). Once done, click on "Sign In".

Then confirm your payment by entering your Boost transaction PIN (6 digits).

Step Five (b) : If you opted for "Scan QR Code to Pay".

Open your Boost App and select "Scan and Pay". Scan the QR code to be redirected to the following page.

Then confirm your payment by entering your Boost transaction PIN (6 digits).

ZALORA offers a wide range of return options and return couriers! Please refer to the table below to understand what return options are available to you, based on your location. For more information on each return method, click on the hyperlinks!

Please note that if you do notselect a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

Return Method

Only For Klang Valley

Rest of Malaysia / Brunei

Self Return At A Dropoff Point With A Return Label

here

Click here to find out more on all three return couriers!

Only for Malaysia. Click here to find out more! CollectCo is only available in Penang.

Only for Brunei. Submit a returns request with SF Express (Jifee) here. Click here to learn more.

Paperless Self Return At A PostCo Outlet

Book your paperless return here ! Click here to find out more!

Return Pick Up

Starting from as low as RM 7, book a return pick up on Grab. Click here to find out more!

Only for Brunei. Book a free return pick up via SF Express (Jifee) here. Click and refer to "Step 2" to learn more.

This is a generic size guide for women's shoes.

You may refer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

here

Stand on a leveled surface with your heels against a straight edge or wall

Place a flat ruler on the floor beside the inside of your foot from heel or toe

Position an object with a flat object across the tip of your longest toe

Your foot length is where the flat edge crosses the ruler

Alternatively, you can print out our shoe template on a sheet of A4 paper to find your size. Remember not to scale it to avoid distortion!

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

Shopping on ZALORA is now made even more convenient as we introduce GrabPay - our latest payment option! Earn Grab points with every transaction made, track your spending through instant payment notifications, and take comfort in their award winning wallet security!

Please ensure you have a valid Grab account, with sufficient GrabPay credits, before you proceed with our payment option for GrabPay, as payment can only be made via a single transaction.

After deciding on the item(s) you would like to purchase, proceed to follow the instructions outlined below. Do note that the dailypurchase limit on ZALORA via GrabPay is capped atRM 1000.

Payment via GrabPay is now easier and faster on the ZALORA mobile app - try it today!

On Our Mobile App

Step One: Proceed to Checkout

Once you've added your desired item(s) to your bag, select "Go to Checkout".

Then select your delivery address and continue to payment.

Step Two: Opt for GrabPay

Once at the payment page, select "GrabPay" as your payment method and continue to the order review page.

Then scroll down and select "Place Your Order".

Step Three: Log in to your Grab account

You will be asked to key in your phone number for verification purposes. Type in your phone number and tick the "terms & conditions" box to proceed.

You will then receive a SMS with a 6-digit code for you to input.

Upon completion, you'll be asked to sign in to your Grab account with your e-mail address. If you don't already have a Grab account, please create a new account and top up an amount sufficient to cover the cost of your item(s).

Step Four: Complete your payment with GrabPay

Lastly, review your order details and select "Confirm Payment GrabPay".

In the event that you don't have sufficient GrabPay credit, you will be shown the message below. Please top up your balance in order to complete payment.

Once payment is successful, you will receive an e-mail from us confirming that your order has been placed!

On Our Desktop

Step One: Proceed to Checkout

Once you've added your desired item(s) to your bag, select "Go to Checkout".

Then select your delivery address and continue to payment.

Step Two: Opt for Online Banking

Once at the payment page, select "Online Banking" as your payment method and continue to the order review page.

Then scroll down and select "Order Now".

Step Three: Select GrabPay as your preferred bank

At the payment gateway, click on the drop down option to reveal a list of banks you can make your payment through. Then select "GrabPay" and click on "Proceed".

Step Four: Log in to your Grab account

You will be asked to key in your phone number for verification purposes. Type in your phone number and tick the "terms & conditions" box to proceed.

You will then receive a SMS with a 6-digit code for you to input.

Upon completion, you'll be asked to sign in to your Grab account with your e-mail address. If you don't already have a Grab account, please create a new account and top up an amount sufficient to cover the cost of your item(s).

Step Five: Complete your payment with GrabPay

Lastly, review your order details and select "Confirm Payment GrabPay". In the event you don't have sufficient GrabPay credit, you'll be shown the message below. Please top up your balance in order to complete payment.

Once payment is successful, you will receive an e-mail from us confirming that your order has been placed!

To make shopping even more convenient for individuals on-the-go, you can now collect your order at any of your preferred CollectCo collection points with just 4 easy steps!

Note: Unfortunately, this service is currently only available for prepaid orders delivered in selected areas; Credit/Debit Card, Paypal, or Store Credit payments. CollectCo pickups are also not available for orders with Seller Items.

How To Select the Collection Point at Checkout

Mobile App

Step One: When selecting your delivery option at the Checkout page, click on "Deliver to another address" > "Select self pickup location" > "Pick up your order at a CollectCo Collection Point".

Step Two: Find your most convenient CollectCo collection point by inputting your location.

Step Three: Select your preferred location on the Map. You can then proceed with checkout as usual.

You will receive an SMS and email notification once the parcel is delivered tothe designatedCollectCo collection point.

Please collect your parcel within 7 calendar days from the time youreceive the SMS/email. Uncollected orders will be returned back to the ZALORA Warehouse.

Desktop

Step One: Select the "Pickup In CollectCo" option at checkout page as your delivery address.

Step Two: Find your most convenient collection point by inputting your location and then clicking on your preferred collection point on the Map.

Step Three: Click on "Select This Outlet" followed by "Save & Continue". You can then proceed with checkout as usual.

You will receive an SMS and email notification once the parcel is delivered to the designated CollectCo collection point.

Please collect your parcel within 7 calendar days from the time you receive the SMS/email. Uncollected orders will be returned back to the ZALORA Warehouse.

This is a generic size guide for men's shoes.

You mayrefer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

Stand on a leveled surface with your heels against a straight edge or wall

Place a flat ruler on the floor beside the inside of your foot from heel or toe

Position an object with a flat object across the tip of your longest toe

Your foot length is where the flat edge crosses the ruler

This is a generic size guide for women's bottoms.

You mayrefer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

Bust:

Measure over the fullest part of your bust

Waist:

Measure around the narrowest part of your waistline

Hips:

Measure around the fullest part of your hips

SHOP MEN >

Express delivery is a service provided by ZALORA that allows you to receive your order much faster with a nominal fee ofRM11.90 for Peninsular Malaysia!

Enjoy next working day delivery (between 9 AM - 10 PM) if you place your order:

For Klang Valley

For Peninsular Malaysia

Before 9 PM

Before 8 PM

Otherwise, receive your order the following working day. Best of all, it works for all payment methods - even Cash on Delivery (COD)! Only orders placed on a working day are entitled for next working day delivery. If you place your order on Sunday, you may only receive it on Tuesday.

Have you placed your Express Delivery order butwant to change your shipping address? Call us at+603-92123 535 by 5 PM, a day before the expected delivery date. Our friendly customer service will do their best to accommodateyourrequest and ensure your next working day delivery!

Kindly note that Express Delivery is only applicable to "Sold by ZALORA"items. If you wish to know how to differentiate between "Sold by ZALORA" or "Sold by <Seller's Name>" please refer here.

*Not applicable to Seller's and External or Third Party Suppliers' item(s)

Note: Express Delivery excludes CollectCo deliveries (self-collection) and deliveries on weekends andpublic holidays. This service is only available to selected areas within Peninsular Malaysia.

How to opt for Express Delivery on:

Mobile App

Items that are applicable for ExpressDeliverywill have the optiondisplayedat checkout.Be sure to select the express delivery at checkout to receive your items sooner!

Continue Shopping...

SHOP WOMEN > SHOP MEN >

Desktop

Items that are applicable for ExpressDeliverywill have the optiondisplayedat checkout.Be sure to select the express delivery option at checkout to receive your items sooner!

Continue Shopping...

SHOP WOMEN >

Here are some quick tips when you face difficulty applying your voucher codes:

Minimum Spend

Some voucher codes are only applicable with a minimum spending. In such cases, check that your order value meets the spending requirement.

Usage Limit

Certain voucher codes have a usage limit and can no longer be applied once you have exceeded it. For example, if the usage limit is 2 usages per customer, that voucher code can only be used twice on two different orders.Try using a different voucher code instead!

Non-stackability

Voucher codes cannot be used in conjunction with other ongoing promotions, unless stated otherwise. For example, if you would like to use the cart rule discount "buy 2 get 25\% off", you will not be able to apply a voucher code like "OURSELLERS" on top of it to get further discounts.

Validity Period

Make sure that your voucher code is valid and has not expired. Terms and Conditions will be mentioned in the respective email sent to you or at the back of the physical voucher.

Brand / Item Exclusion

Check if the item you wish to purchase falls under Voucher Code Restrictions or Brand Exclusions from Voucher Codes. These are non voucher applicable.

Terms & Conditions of Vouchers

New customer: Voucher is valid only on first purchase for one-time use.

Specific customer: Voucher is created only for a specific customer, and cannot be shared with other customer accounts.

Specific category:Voucher is only valid for items from certain categories (e.g. shoes only/apparel only).

Items on markdown: Voucher does not apply to items already on discounts.

One-time use only: Most voucher codes are generated for one-time use only, unless stated otherwise.

App purchases: Voucher is only valid for purchases made using our mobile app.

If your order is a mix of items "Sold by ZALORA" and "Sold by Sellers", you will receive the items separately on different days due to their different delivery times.

For more information on who Sellers are, see here.

Orders with all "Sold by ZALORA" items

If your items are sourced from the same place, they will share the same delivery lead time. Items will reach you in asingle package on thesame day.

If your items aresourced from different places, they will have different delivery lead times. Items will reach you in separate packagesand may arrive on different days.

Orders with all "Sold by Seller" items

If your order contains items from 1 single seller, your itemswill reach you in a single package on the same day.

If your order contains items from several different sellers, your items will reach you inseparate packages and may arrive on different days according to the seller's dispatching.

Orders with mixed "Sold by ZALORA" and "Sold by Seller" items

If your order contains items from both "Sold by ZALORA" and "Sold by Seller", your items will reach you in separate packages and may arrive on different days.

ZALORA aims to deliver your items in the fastest time possible! As items may be sourced from different places, delivery times may vary. If there is a different lead time, we may prioritise parts of your order and ship them separately as outlined here.

If you want guaranteed next working day delivery for your "Sold by ZALORA" items, opt for our Express Delivery instead!

Delivery Promise:

*Please refer to your item's product page for the most updated delivery promise. The table above is only a guided estimate.

How to view the delivery time on:

Mobile App

While shopping, look out for the delivery lead time at the product description page under "Delivery & Returns".

Alternatively, have you already placed your order but unsure of how to check the delivery promise? You can check the email we have sent you instead.

Desktop

While shopping, be sure to input your shipping address postcode in any product description page as shown below.

The delivery time frame will be highlighted for your easy referral. If you'd like to try out a different shipping area, simply click on "Change" and input the new postcode!

Alternatively, have you already placed your order but unsure of how to check the delivery promise? You can check the email we have sent you instead.

Excited to receive your new items? Save your card details on your ZALORA account to check out faster and more conveniently! However, if at any point, you would like to remove your saved card, read on to find out how.

Please note that, for the time being, these options are only available on desktop.

Saving Your Card

Step One: Log in to your ZALORA account

Upon logging in to your ZALORA account, hover over the "My Account" symbol and click "My Store Credit". In the event you do not have a ZALORA account, please sign up for one in order to save your card details.

Step Two: Proceed to add your card

Scroll down to "Your Cards" and click "Add New Card".

Then fill in the required card details and click "Add Card". Please ensure to double check your details!

You will then be redirected to your banks' payment gateway which will charge you a one-time fee of USD 1.00 (subject to your banks' exchange rate) for verification. Upon successful verification, the money will be refunded back into your bank account. Please allow 2 -7 working days for the refund to reflect.

Upon completion of all the steps above, you will be shown this banner!

Removing Your Card

Step One: Log in to your ZALORA account

Upon logging in to your ZALORA account, hover over the "My Account" symbol and click "My Store Credit".

Step Two: Proceed to remove card

Scroll down to "Your Cards". Then click on the trash can icon on your chosen card to remove it.

Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

Beauty products

Earrings

e-Gift cards

Handkerchiefs

Hosiery

Lingerie sets (including women's shapewear and body shapers)

Underpants

Socks

Swimwear ***For Sold by ZALORA items, swimwear is only returnable with the original hygiene sticker, unless stated otherwise on the product page.

Toiletries

Headphones and earphones

Items Sold by Sellers (non-exchangeable but refundable)

Items Sold by Tomei (non-returnable)

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund / exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to the Product Page for your item's return / exchange eligibility.

Mobile App

Go to your Product Page > Delivery & Returns tab as below:

RETURNABLE

NON-RETURNABLE

Desktop

Go to your Product Page > Returns Policy tab as below:

RETURNABLE

NON-RETURNABLE

Using voucher codes to enjoy savings is as easy as 1-2-3! Select your preferred platform below and read on to know more on how to use a voucher code. Do note that you can use only one voucher code per order.So do save your codes for your next purchases!

Mobile App

Step One: Select your item for purchase

After you find an item you like, select your preferred size and add the item to bag.

Step Two: Proceed to Bag

Click the arrow to go back and tap the Bag icon to view your item.

Scroll down and click on "Have a gift certificate or promo code? Enter it here." Type out the code and select "Apply". Then continue to payment as usual.

Note: Credit card vouchers are only applicable at "Checkout".

Desktop

Step One: Proceed to Bag

After selecting your item for purchase, proceed to checkout by hovering over "My Bag" and clicking on "Go to Checkout".

Step Two: Apply voucher code

Fill in all the necessary information until you reach the section "Review & Place Order". Then go to "Apply Promo Code?".

Step Three: Proceed to payment

Once you have filled in your promo code, click on "Apply". It's that simple! You can proceed with your purchase by clicking on "Order Now" at the bottom of the page.

*Promo code cannot be applied to an order once the order has been confirmed.

Alternatively, you can apply the Promo Code by clicking on "View Bag" instead in Step 1. However, credit card based vouchers are not applicable here and can only be applied at "Checkout".

In the event you receive one of our marketing vouchers with anAbsolute Valuediscount, the discount is typically apportioned among the items in your cart, according to their respective value. Here is an example for your consideration:

Tiffanyhas a RM 10 discount voucher. She decides to purchase Item A which costs RM 20 and Item B which costs RM 80. The total value of her order before discount is RM 100. The value discount will be apportioned in this manner:

- Item A: (20/100)*RM 10 = RM 2 off RM 20, amount to be paid is RM 18

- Item B: (80/100)*RM 10 = RM 8 off RM 80, amount to be paid is RM 72

The final amount Tiffany needs to pay would be RM 90, after the RM 10 discount voucher is applied.

Some voucher codes are only applicable with aMinimum Purchase. In such cases, check that your order value meets the spending requirement. The full discount amount will only be given when the order value of open to sale items meet the minimum.

When the total amount of open to sale items does not meet the requirement, discount will be offered based on a ratio of the sum of items open to sale to the minimum spending amount.

Using the same example, if the RM 10 discount voucher required a minimum purchase of RM 50 and Item B (cost RM 80) is a non-sale item, only Item A (cost RM 20) is the item open to sale. Hence, the discount will be calculated as (20/50)*RM 10 = RM 4

Eventually, Tiffany will have to pay RM 100 - RM 4 = RM 96 for items A and B, after the voucher with minimum purchase is applied.

*Kindly note that since voucher value are non-refundable, you will only be refunded the amount paid for your returned items.

This is a generic size guide for men's tops & shirts.

You mayrefer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

Chest:

Measure over the fullest part of your chest

Waist:

Measure around the narrowest part of your waistline

Hips:

Measure around the fullest part of your hips

We welcome event sponsorship requests from universities, companies and government bodies. If you think ZALORA would appeal to your crowd, simply drop us a email at [email protected].

Kindly ensure that full proposal as well as complete contact details are included and we will be in touch should we wish to pursue the request.

Do you prefer our "Cash on Delivery" option because you only need to pay for your item(s) upon receiving it? Do you find carrying hefty cash around troublesome? If you hold a Maybank2u account, Maybank's QRPay is for you! It allows you to make cashless payments directly from your Maybank2u app.

After selecting the items you wish to purchase, opt for "Cash on Delivery" as your payment method and follow the steps outlined below!

Please note that Maybank QRPay is only applicable for Klang Valley orders distributed by ZALORA in-house riders.

Step One: Check your mail

Currently, this feature is only available in Klang Valley and for deliveries couriered by ZALORA - if your order is eligible, you will receive the email "Your order 2xxxxxxxx is on its way! Cash On Delivery" with the following information.

official website

Step Two: Inform your delivery courier

When you meet the delivery person, inform them that you would like to pay using Maybank QRPay.

Step Three: Open your Maybank2u App

Open your Maybank2u app and click on "QRPAY".

Ensure that the recipient is shown as "ZALORA" before scanning the Maybank QR code on the delivery person's mobile phone.

Step Four: Parcel Collection

Collect your parcel!

QRPAY Terms and Conditions

Maybank QRPay has a daily limit of RM1,000 - any orders above this value will require customers to pay the remaining amount in cash.

Maybank QRPay is restricted to Maybank2u customers with Maybank2u mobile app.

Maybank's Terms & Conditions apply - refer to Maybank's for more information.

At ZALORA, we have several security measures in place to safeguard your data and payment details.

Credit Card Information Storage

All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.

CVV Verification

When yousubmit yourcredit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However,verification of the CVVistotally upon issuer's decision. However, we can help to raise the concern to issuers.

Fulfilling PCI Compliance

Zalora Website is fully PCI (Payment Card Industry Data Security Standard) compliant and we also have sophisticated fraud tools and experienced fraud specialists screening our daily orders.

If you still have security concerns, you can easily remove your credit card details by logging into your account on Desktop and going to 'My Account' > 'My Store Credit' > scrolling to the bottom of the page and clicking on the icon as shown below. You can then manually key in your credit card information for future checkouts.

As warranty instructions and procedures may differ across brands, please refer to the respective brand/company’s website for detailed information. Please note that online warranty registration may be required for certain brands as stated in the product description. The general warranty for watches are as follows:

1. For warranty service at each individual brand's Service Center, please present the duly completed warranty certificate or the original receipt of purchase (ZALORA Invoice). If the warranty is applied to the problem of your watch, the product will be repaired or replaced at the sole discretion of the Service Center. Repairs will be free of charge if it proves to be defective in material or workmanship under normal use.

2. Warranty is only for the movement, hands, dials or manufacturing defect. This warranty is void if the watch has been damaged by accident, improper and rough treatment, negligence, normal wear and tear, water damage, unless marked as water-resistant, or other factors not due to defects in material or workmanship.

3. Warranty does not cover Lens, Case, Strap, and Bracelet that is damaged or worn.

4. Warranty does not cover unauthorized repair and/or modification.

5. The battery in a quartz watch is inserted into the watch at origin and may not last the length of warranty and therefore, is not covered by the warranty.

6. Any form of guarantee from the Brand are their responsibility. You may contact the Brand directly.

Although we strive to ensure you can fully utilise your voucher codes, they are non-refundable and non-exchangeable for cash. If you return an item which you have used a voucher on, you will not get a replacement voucher as vouchers are for one time use only.

We also wish to offer you the best prices with our promotions and voucher codes. Unfortunately, our voucher codes are not applicable to the following items:

Items Sold by Sellers

More info here

Items and brands excluded from voucher codes and marketing promotions

See the list of brands here

To identify whether voucher codes and/or discounts can be applied to your item, read on!

Mobile App

On the product page, click on the "Details" tab and scroll down to "Delivery & Returns" to identify whether voucher codes and/or discounts can be applied to the item. An item that is not applicable will be clearly indicated as "Voucher code not applicable".

For purchases made using a voucher code, please note that discounts are segregated by item level. The system will determine the percentage based on the value of the item.

If your order consists of more than one item, the value of the voucher is divided proportionately to the price of each item.

If you are returning item(s) which were purchased using a voucher code, only the final paid price (after discount) will be refunded.

Desktop

If you refer to the "Details" tab on the product description page, you can find that items which are not voucher applicable will be clearly indicated as a "Non-sale item".

For purchases made using a voucher code, please note that discounts are segregated by item level. The system will determine the percentage based on the value of the item.

If your order consists of more than one item, the value of the voucher is divided proportionately to the price of each item.

If you are returning item(s) which were purchased using a voucher code, only the final paid price (after discount) will be refunded.

This is a generic size guide for men's bottoms.

You mayrefer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

Chest:

Measure over the fullest part of your chest

Waist:

Measure around the narrowest part of your waistline

Hips:

Measure around the fullest part of your hips

Warranties are only provided by certain individual international Watch and Luggage brand owners and any form of guarantee will be fulfilled by them. Please do not send your items back to ZALORA for servicing or warranty claims. We're sorry, but warranty claims can only be done at the respective brand's service centres. ZALORA does not provide servicing on behalf of customers.

See below for the list of brands that provide warranty for their items:

Watches

Fossil

Daniel Wellington

Adidas

AVI-8

Casio

Esprit

James McCabe

Komono

Swiss Eagle

Diesel

Fjord

CCCP

Thomas Earnshaw

Klaus Kobec

Cross

Triwa

Velocitech

Luggage

Samsonite

Samsonite Red

American Tourister

VIP

Cat

National Geographic

Please note that these lists are non-exhaustive. Should you require further clarification, please refer to the product description. Alternatively,please reach out to our friendly Customer Experience team here for us to assist you better!

ZALORA does not provide any form of repair services. Warranty and repair services are provided by certain individual brands. Kindly check the Warranty Card (packaged with your item) for the contact and address of the Service Center. Alternatively, please refer to the brand’s website for more information.

Duration for repairs or replacement varies according to each brand. Any services fees and parts costs that are not covered by the given warranty will be charged to the customer. You may wish to contact the respective company’s customer support helplines for them to assist you better.

Should you require more assistance,please reach out to our friendly Customer Experience team here for us to assist you better.

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks.

Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

Your order number

The order amount

The number of item(s) ordered

Your billing and delivery addresses

Quick link to our Return Policy

Are you a part of AirAsia's loyalty programme -AirAsia BIG? If you are, then as an AirAsia BIG member, you can earn 5 BIG points for every RM 15 spent at ZALORA!

Read on to find out how you can enjoy this perk.

Step One:Pick your partner loyalty program

Once you've decided on the item(s) you would like to purchase, add them to your Bag and proceed to check out.

here

Log in to your ZALORA account in order to proceed with payment. In the event that you don't have a ZALORA account, please register for one in order to continue.

Then select your delivery address and payment method. Once you reach your order review page, scroll down to "Partner Loyalty Programs".

Step Two: Key in your membership number

Select AirAisa Big as your loyalty program option. Then key in your 10 or 16 digit BIG Shot ID to earn BIG points.

Step Three:Review your order details

Review your order and once satisfied, select "Order Now". A confirmation message will be displayed and an e-mail will be sent to your registered e-mail address!

Have more questions? We've got you covered - scroll down for more information!

Frequently Asked Questions

Will I get my BIG points immediately after making my purchase?

No. Due to our 30 day refund policy, your BIG points will only be recorded into your AirAsia BIG account 55 days after your date of purchase.

Is there an expiry date for my BIG points?

Yes. Your points will expire 36 months after issuance, on a first in first out basis.

Can I keep track of when my BIG points will expire?

Yes. Log in to AirAsia BIG's website here to track your points and their expiration.

How can I earn BIG points on ZALORA purchases if I am not an AirAsia BIG member?

You can sign up here to create a membership account!

Can I exchange my BIG points for cash?

No. Points can only be used for redemption purposes.

Can I redeem my BIG points at ZALORA?

No. BIG points redemption are currently only available on the AirAsia BIG website. Please visit them should you wish to redeem your points.

This is a generic size guide for women's tops & dresses.

You mayrefer to brand-specific size guides housed under the Size Details in the product page for more accurate measurements.

Bust:

Measure over the fullest part of your bust

Waist:

Measure around the narrowest part of your waistline

Hips:

Measure around the fullest part of your hip

ZALORA operates a zero tolerance policy towards the buying and selling of counterfeit products. We strive to ensure that all products sold on our platform are authentic and sourced directly from reputable suppliers.

We implement a stringent supplier selection process to avoid counterfeit items featured on our platforms. Furthermore, we ensure that the appropriate authorization has been obtained to sell all products "sold by ZALORA" and "sold by Seller" in the countries we operate in.

Our supply chain is vast in order to accommodate the variety and quantity of items sold on our platforms. Despite its broadness, ZALORA endeavours to ensure visibility over our sourcing processes - particularly for "sold by Seller" items.

If you happen to purchase an item that is not up to your expectations, we kindly advise you to return the item for a refund. You may also write in to our friendly CS Team here ; so that we can launch an investigation into the issue.

For more information on how to return your item, please click here.

In these trying times, expanding your market might be a difficult thing to do.

Who would want to take risks when the prices around us have skyrocketed? You now have the unique opportunity to expand your online business beyond your wildest imaginations with ZALORA, the biggest fashion online store in South East Asia!

For inquiries on selling with ZALORA,please click here.

Looking for a way to make sure you get your parcels early and on-time, every time? Subscribe to ZALORA NOW forunlimitedExpressDelivery with no minimum order spend for an entireyear! Affordable and speedy shopping just got real easy.

Enjoy next working day delivery (between 9 AM - 10 PM) if you place your order:

For Klang Valley

For Peninsular Malaysia

Before 9 PM

Before 8 PM

Want to know more about ZALORA NOW? Go here ! Alternatively, read on to find out how to subscribe to ZALORA NOW.

Note:

- Only orders placed on a working day are entitled for next working day delivery. If you place your order on Sunday, you may only receive it on Tuesday.

- Please ensure you read the Express Delivery T&C as they are also applicable to ZALORA NOW.

- ZALORA NOW cannot be subscribed via Cash on Delivery.

How to opt for ZALORA NOW on:

Mobile App

Go here and simply click on "Add To Bag"!

ZALORA NOW will be automatically added into your Bag. If you have other items in your Bag which are eligible for Express Delivery, Express Delivery will also be automatically applied.

Once you complete your checkout, you will have successfully subscribed to ZALORA NOW!

here

Desktop

Go and simply click on "Add To Bag"!

ZALORA NOW will be automatically added into your Bag. If you have other items in your Bag which are eligible for Express Delivery, Express Delivery will also be automatically applied.

Once you complete your checkout, you will have successfully subscribed to ZALORA NOW!

When you add ZALORA NOW to your bag, Express Delivery will automatically apply to items eligible for Express Delivery.

Once you complete your checkout, you will have successfully subscribed to ZALORA NOW!

Gong xi, gong xi! It's almost time for the Chinese New Year and ZALORA is ready to help you look your best. Whether it's buying that beautiful cheongsam with a modern twist or that classy red silk shirt as a present for your loved one - let ZALORA help you, your family, and your friends celebrate the Year of the Rat in style!

To ensure you receive your items by the Chinese New Year Eve (January 24th), please place your orders in advance and by the cut-off dates highlighted below.

In the event you wish to pick a different size or style option, we recommend purchasing your outfits as early as possible to allow you ample time for exchanging or refunding your items.

*Please refer to your item's delivery promise for the most updated delivery time frame. The table above is only an estimated guide.