37
NPS
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Brand Page
Zentail
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About Zentail's Brand
Complete, top-ranked e-commerce operating system to manage e-tail businesses.
Brand at a Glance
10%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Zentail NPS
Zentail's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether Zentail's customers would recommend using the product based on a scale of -100 to 100.
Zentail Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
Zentail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Oct 2020 40 | Oct 2020 | 40 |
Apr 2022 36 | Apr 2022 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zentail Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Zentail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zentail Product Quality
3.9/5
Zentail has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Zentail's overall Product Quality score rated by its users and customers.
Zentail Product Information
Zentail serves markets in the United States. Zentail supports Web devices and offers products for medium and large sized businesses.
Zentail’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.zentail.com/
- Company Size
- 11-50 Employees
Industry
Business Services
Languages Supported
English
Product Type
eCommerce Software
Inventory Management Software
Order Management Software
Channel Management Software
Retail Management Software
Retail Store Software
Multi-Channel eCommerce Software
Zentail Pricing
Zentail ROI & Value For Money
3.8/5
Zentail has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zentail's overall ROI score rated by its users and customers.
Zentail Pricing Plans
Zentail has a pricing structure that accommodates medium and large businesses.
Who Uses Zentail?
Medium Businesses
Large Enterprises
Zentail Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zentail Customer Service
3.6/5
Zentail has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Zentail's overall Customer Service score rated by its users and customers.
About Zentail's Customer Service
Address
6750 Alexander Bell Drive, Columbia, MD 21046
Website
https://www.zentail.com/
Phone Number
(888) 366 - 8458
Zentail's Social Links
Zentail as an Employer
4.5/5
Zentail has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zentail scored a 37 for Net Promoter Score and a 94 for Employee Net Promoter Score. NPS gauges how likely a customer of Zentail would recommend the brand to a friend. ENPS measures how likely Zentail employees would recommend working at Zentail to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
94
eNPS Score
| 94% | Promoters |
|---|---|
| 6% | Passive |
| 0% | Detractors |
