-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ZEP, Inc.
Marketing or Exec? Claim Your Free Account
About ZEP, Inc. Brand
Zep is more than just another cleaning company. We are a passionate group who have been perfecting cleaning formulas for over 80 years with one purpose: Make the planet cleaner, safer, and more productive. Zep products are all formulated with a dedicated R&D team who knows the science of cleaning everything safely and effectively, from a small stain on a carpet to some of the toughest messes on Earth. At Zep, we care about cleaning because that is all we do. Upgrade your clean and experience the Zep difference!
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
ZEP, Inc. NPS
ZEP, Inc.'s Net Promoter Score (NPS) is a -13 with 33% Promoters, 21% Passives, and 46% Detractors. Net Promoter Score tracks whether ZEP, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
ZEP, Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 21% | Passives |
| 46% | Detractors |
ZEP, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 -8 | Dec 2021 | -8 |
Jan 2022 -16 | Jan 2022 | -16 |
Mar 2022 -21 | Mar 2022 | -21 |
Apr 2022 -25 | Apr 2022 | -25 |
Feb 2023 -30 | Feb 2023 | -30 |
Sep 2023 -16 | Sep 2023 | -16 |
Nov 2023 -15 | Nov 2023 | -15 |
Mar 2024 -10 | Mar 2024 | -10 |
Sep 2024 -15 | Sep 2024 | -15 |
Jan 2025 -18 | Jan 2025 | -18 |
Jun 2025 -13 | Jun 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZEP, Inc. NPS by Gender
ZEP, Inc.'s NPS was rated -51 by Male customers on Comparably.
Male
-51
ZEP, Inc.'s NPS was rated -51 by Male customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Female
N/A
ZEP, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZEP, Inc. NPS by Ethnicity
ZEP, Inc.'s NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
ZEP, Inc. NPS by Age
ZEP, Inc.'s NPS was rated -67 points by customers ages 51-55 on Comparably.
ZEP, Inc. NPS by Usage
ZEP, Inc.'s NPS was rated the highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -25 | Over 10 Years | -25 |
ZEP, Inc. Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of ZEP, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZEP, Inc. Customer Loyalty Score by Gender
ZEP, Inc.'s Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ZEP, Inc..
Male
78%
Yes
Female
N/A
Yes
ZEP, Inc. Customer Loyalty Score by Ethnicity
ZEP, Inc.'s Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZEP, Inc..
82
out of 100
Caucasian
ZEP, Inc. Customer Loyalty Score by Age
ZEP, Inc.'s Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZEP, Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
ZEP, Inc. Customer Loyalty Score by Usage
ZEP, Inc.'s Customer Loyalty score was rated the highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZEP, Inc. Product Quality
3.1/5
ZEP, Inc. has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ZEP, Inc. overall Product Quality score rated by its users and customers.
ZEP, Inc. Product Information
ZEP, Inc.’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.zep.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into ZEP, Inc. Product Quality
ZEP, Inc.'s Product Quality score was rated highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and rated lowest by customers who have used ZEP, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ZEP, Inc. Product Quality.
Ranked ZEP, Inc. Product Quality the Highest
Ranked ZEP, Inc. Product Quality the Lowest
ZEP, Inc. Product Quality Score by Gender
ZEP, Inc.'s Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZEP, Inc..
Male
2.4/5
Female
N/A
ZEP, Inc. Product Quality Score by Ethnicity
ZEP, Inc.'s Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZEP, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ZEP, Inc. Product Quality Score by Age
ZEP, Inc.'s Product Quality score was rated 2.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ZEP, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
ZEP, Inc. Product Quality Score by Usage
ZEP, Inc.'s Product Quality score was rated the highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ZEP, Inc. Pricing
ZEP, Inc. ROI & Value For Money
3/5
ZEP, Inc. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ZEP, Inc. overall ROI score rated by its users and customers.
Quick Insights into ZEP, Inc. ROI
ZEP, Inc.'s ROI score was rated highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and rated lowest by customers who have used ZEP, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ZEP, Inc. ROI score.
Ranked ZEP, Inc. ROI the Highest
Ranked ZEP, Inc. ROI the Lowest
ZEP, Inc. ROI Score by Gender
ZEP, Inc.'s ROI score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ZEP, Inc..
Male
2.2/5
Female
N/A
ZEP, Inc. ROI Score by Ethnicity
ZEP, Inc.'s ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZEP, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
ZEP, Inc. ROI Score by Age
ZEP, Inc.'s ROI score was rated 2.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ZEP, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
ZEP, Inc. ROI Score by Usage
ZEP, Inc.'s ROI score was rated the highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ZEP, Inc. Customer Satisfaction (CSAT)
ZEP, Inc. Customer Satisfaction (CSAT) Score
50 / 100
ZEP, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZEP, Inc. Customer Satisfaction
ZEP, Inc.'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZEP, Inc. Customer Satisfaction.
Ranked ZEP, Inc. Customer Satisfaction the Highest
ZEP, Inc. Customer Satisfaction Score by Gender
ZEP, Inc.'s Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZEP, Inc..
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
ZEP, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZEP, Inc. Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZEP, Inc..
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
ZEP, Inc. Customer Satisfaction Score by Age
ZEP, Inc.'s Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ZEP, Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
ZEP, Inc. Customer Satisfaction Score by Usage
ZEP, Inc.'s Customer Satisfaction score was rated 33 points by customers who have used ZEP, Inc.'s products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ZEP, Inc. Customer Service
3.2/5
ZEP, Inc. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZEP, Inc. overall Customer Service score rated by its users and customers.
About ZEP, Inc.'s Customer Service
Address
3330 Cumberland Blvd. Suite 700, Atlanta, GA 30339
Website
http://www.zep.com
Phone Number
7704578233
Quick Insights into ZEP, Inc. Customer Service
ZEP, Inc.'s Customer Service score was rated highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and rated lowest by customers who have used ZEP, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ZEP, Inc. Customer Service score.
Ranked ZEP, Inc. Customer Service the Highest
Ranked ZEP, Inc. Customer Service the Lowest
ZEP, Inc. Customer Service Score by Gender
ZEP, Inc.'s Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZEP, Inc..
Male
2.7/5
Female
N/A
ZEP, Inc. Customer Service Score by Ethnicity
ZEP, Inc.'s Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZEP, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ZEP, Inc. Customer Service Score by Age
ZEP, Inc.'s Customer Service score was rated 2.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ZEP, Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
ZEP, Inc. Customer Service Score by Usage
ZEP, Inc.'s Customer Service score was rated the highest by customers who have used ZEP, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ZEP, Inc. as an Employer
Consumer vs. Employees
ZEP, Inc. scored a -13 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of ZEP, Inc. would recommend the brand to a friend. ENPS measures how likely ZEP, Inc. employees would recommend working at ZEP, Inc. to a friend.
Net Promoter Score
-13
NPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 37% | Promoters |
|---|---|
| 8% | Passive |
| 55% | Detractors |
