-67
NPS
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Zero Hash
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About Zero Hash's Brand
Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). Zero Hash’s turnkey solution handles the entire back-end complexity and regulatory licensing required to offer digital asset products. Zero Hash powers neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-ups programs as well as yield through staking and DeFi and NFTs. Clients include MoneyLion, Transak, Wirex, Deserve, Transak, tastyworks and DraftKings. Zero Hash is backed by investors including Point72 Ventures, Bain Capital Ventures, and NYCA.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.2/5
Customer Service
Zero Hash NPS
Zero Hash's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Zero Hash's customers would recommend using the product based on a scale of -100 to 100.
Zero Hash Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Zero Hash NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -50 | Apr 2023 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zero Hash Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Zero Hash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zero Hash Product Quality
1.5/5
Zero Hash has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zero Hash's overall Product Quality score rated by its users and customers.
Zero Hash Product Information
Zero Hash’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://zerohash.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Zero Hash Pricing
Zero Hash ROI & Value For Money
1.5/5
Zero Hash has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Zero Hash Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zero Hash Customer Service
2.2/5
Zero Hash has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Zero Hash's Customer Service
Address
327 N Aberdeen St, Chicago, IL 60607
Website
https://zerohash.com/
Zero Hash's Social Links
Zero Hash as an Employer
4.6/5
Zero Hash has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zero Hash scored a -67 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Zero Hash would recommend the brand to a friend. ENPS measures how likely Zero Hash employees would recommend working at Zero Hash to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 95% | Promoters |
|---|---|
| 0% | Passive |
| 5% | Detractors |
