50
NPS
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Ziegler CAT
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About Ziegler CAT's Brand
Ziegler CAT is the exclusive dealer of Caterpillar products for Minnesota and Iowa.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Ziegler CAT NPS
Ziegler CAT's Net Promoter Score (NPS) is a 50 with 72% Promoters, 6% Passives, and 22% Detractors. Net Promoter Score tracks whether Ziegler CAT's customers would recommend using the product based on a scale of -100 to 100.
Ziegler CAT Overall NPS
| 72% | Promoters |
|---|---|
| 6% | Passives |
| 22% | Detractors |
Ziegler CAT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 42 | Jan 2022 | 42 |
Mar 2022 37 | Mar 2022 | 37 |
Apr 2022 41 | Apr 2022 | 41 |
May 2022 43 | May 2022 | 43 |
Jan 2023 45 | Jan 2023 | 45 |
Jul 2023 44 | Jul 2023 | 44 |
Aug 2023 46 | Aug 2023 | 46 |
Oct 2023 50 | Oct 2023 | 50 |
Mar 2024 51 | Mar 2024 | 51 |
May 2024 53 | May 2024 | 53 |
Mar 2025 47 | Mar 2025 | 47 |
Jan 2026 49 | Jan 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ziegler CAT NPS by Gender
Ziegler CAT's NPS was rated 74 by Male customers on Comparably.
Male
74
Ziegler CAT's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
N/A
Ziegler CAT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ziegler CAT NPS by Ethnicity
Ziegler CAT's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Ziegler CAT NPS by Age
Ziegler CAT's NPS was rated 34 points by customers ages 46-50 on Comparably.
Ziegler CAT NPS by Usage
Ziegler CAT's NPS was rated 100 points by customers who have used Ziegler CAT's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Ziegler CAT Customer Reviews
Out of the 2 Ziegler CAT customer reviews 1 was positive and 1 was constructive. Ziegler CAT customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ziegler CAT Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Ziegler CAT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ziegler CAT Customer Loyalty Score by Gender
Ziegler CAT's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Ziegler CAT Customer Loyalty Score by Ethnicity
Ziegler CAT's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ziegler CAT.
100
out of 100
Caucasian
Ziegler CAT Customer Loyalty Score by Age
Ziegler CAT's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ziegler CAT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Ziegler CAT Customer Loyalty Score by Usage
Ziegler CAT's Customer Loyalty score was rated 100% by customers who have used Ziegler CAT's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ziegler CAT Customer Loyalty Score by Industry
Ziegler CAT's Customer Loyalty score was rated 100% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ziegler CAT Product Quality
3.6/5
Ziegler CAT has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ziegler CAT Product Information
Ziegler CAT’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Ziegler CAT's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into Ziegler CAT Product Quality
Ziegler CAT's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Ziegler CAT's products/services for 5 to 10 Years.
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Ranked Ziegler CAT Product Quality the Highest
Ranked Ziegler CAT Product Quality the Lowest
Ziegler CAT Product Quality Score by Gender
Ziegler CAT's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Ziegler CAT Product Quality Score by Ethnicity
Ziegler CAT's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ziegler CAT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Ziegler CAT Product Quality Score by Age
Ziegler CAT's Product Quality score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ziegler CAT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Ziegler CAT Product Quality Score by Usage
Ziegler CAT's Product Quality score was rated the highest by customers who have used Ziegler CAT's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ziegler CAT Product Quality Score by Industry
Ziegler CAT's Product Quality score was rated 4.6 stars by Construction industry customers.
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Ziegler CAT Pricing
Ziegler CAT ROI & Value For Money
4/5
Ziegler CAT has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ziegler CAT Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Ziegler CAT ROI
Ziegler CAT's ROI score was rated highest by customers who have used Ziegler CAT's products/services for 5 to 10 Years, and rated lowest by customers who have used Ziegler CAT's products/services for 1 to 2 Years.
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Ranked Ziegler CAT ROI the Highest
Ranked Ziegler CAT ROI the Lowest
Ziegler CAT ROI Score by Gender
Ziegler CAT's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ziegler CAT.
Male
4.2/5
Female
N/A
Ziegler CAT ROI Score by Ethnicity
Ziegler CAT's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ziegler CAT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Ziegler CAT ROI Score by Age
Ziegler CAT's ROI score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ziegler CAT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
Ziegler CAT ROI Score by Usage
Ziegler CAT's ROI score was rated the highest by customers who have used Ziegler CAT's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ziegler CAT ROI Score by Industry
Ziegler CAT's ROI score was rated 4.6 stars by Construction industry customers.
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Ziegler CAT Customer Satisfaction (CSAT)
Ziegler CAT Customer Satisfaction (CSAT) Score
78 / 100
Ziegler CAT has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ziegler CAT Customer Satisfaction
Ziegler CAT's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ziegler CAT's Customer Satisfaction.
Ranked Ziegler CAT Customer Satisfaction the Highest
Ziegler CAT Customer Satisfaction Score by Gender
Ziegler CAT's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ziegler CAT.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ziegler CAT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ziegler CAT's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ziegler CAT.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Ziegler CAT Customer Satisfaction Score by Industry
Ziegler CAT's Customer Satisfaction score was rated 100 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ziegler CAT Customer Satisfaction Score by Industry",
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{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Ziegler CAT's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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}Ziegler CAT Customer Service
3.8/5
Ziegler CAT has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ziegler CAT's Customer Service
Address
901 W 94th St, Minneapolis, MN
Website
http://www.zieglercat.com/construction/products/used-equipment/
Phone Number
(180) 035-2281
Quick Insights into Ziegler CAT Customer Service
Ziegler CAT's Customer Service score was rated highest by customers who have used Ziegler CAT's products/services for 1 to 2 Years, and rated lowest by customers who have used Ziegler CAT's products/services for 5 to 10 Years.
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Ranked Ziegler CAT Customer Service the Highest
Ranked Ziegler CAT Customer Service the Lowest
Ziegler CAT Customer Service Score by Gender
Ziegler CAT's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ziegler CAT.
Male
4.2/5
Female
N/A
Ziegler CAT Customer Service Score by Ethnicity
Ziegler CAT's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ziegler CAT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Ziegler CAT Customer Service Score by Age
Ziegler CAT's Customer Service score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ziegler CAT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
Ziegler CAT Customer Service Score by Usage
Ziegler CAT's Customer Service score was rated 4.8 stars by customers who have used Ziegler CAT's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Ziegler CAT Customer Service Score by Industry
Ziegler CAT's Customer Service score was rated 4.6 stars by Construction industry customers.
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Ziegler CAT as an Employer
Consumer vs. Employees
Ziegler CAT scored a 50 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Ziegler CAT would recommend the brand to a friend. ENPS measures how likely Ziegler CAT employees would recommend working at Ziegler CAT to a friend.
Net Promoter Score
50
NPS Score
| 72% | Promoters |
|---|---|
| 6% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
