Zillow FAQs

Contact us to learn more about Premier Agent Advertising.

Yes. The Zestimates accuracy depends on the amount of data we have for the home. Public records can be outdated or lag behind what homeowners and real estate agents know about a property, so its best to update your home facts and fix any incorrect or incomplete informationthis will help make your Zestimate as accurate as possible.

You can also add info about the architectural style, roof type, heat source, building amenities and more. Remember: Wecan'tmeasure what wedon'tknow. Providing as much information as possible about your home will yield the most accurate Zestimate.

For steps on how to edit your home facts, click here.

In some parts of the country, we may have basic information on some homesbut not enough information about enough homes to compute a Zestimate.

Updates to your home facts may be factored into your homes Zestimate, however you may not see your Zestimate change immediately. The Zestimate recalculates daily but new data can take up to two months to be fully incorporated.

Although there is not a specific search filter to include Section 8 rentals, including this information in a keyword search may be beneficial.

Community Pillar

Zillow's is a program that allows applicants with potential rental barriersthe opportunity to obtain housing.

Community Pillar landlords and property managers know that securing safe and reliable housing is often the first step towards a brighter future, and they want to help everyone in their community find their way home.

For more information regarding a specific listing, we recommend contacting the listing provider to further discuss the accuracy of the listing. At the bottom of every listing, you can find the contact information for the listing provider under the section titled Listing Provided By.

While Zillow strives to provide consumers with the best tools and information to make smart real-estate related decisions, we have no involvement in the communication between listing provider and potential tenant.

Zillow will support the upload and display of photos that meet the following requirements:

Photos must be in JPG, GIF, PNG, or TIF image format.

Photo file size must be smaller than 50 MB we suggest 10 MB for best quality.

Photo dimensions must be at least 330 pixels wide by 220 pixels high we suggest1536 pixels wide by 1152 pixels highfor best quality.

If you are having trouble uploading photos, please review the troubleshooting tips below for the most common photos issues.

Missing Photos

If photos are missing from your home details page or listing, it is likely the photos do not meet the format or size requirements specified above. The photos will need to be edited prior to uploading directly on Zillow or through a listing feed.

Uploading photos directly on Zillow please ensure your photos meet the requirements and attempt uploading again.

Uploading photos via a listing feed listing feed photos must be uploaded at the feed source instead of directly on Zillow.This will require contacting your agent/listing service directly to assist with the upload. Once the feed source has been updated, the photos will appear on Zillow within 24 hours.

Photos are sideways or upside down

If photos are not displaying in the correct orientation, it is likely the photo is missing EXIF orientation data or has incorrect EXIF orientation data.

To manually rotate your photos, follow the steps below:

From the More drop-down at the top of the property page, select Edit listing, photo and price. contact us

On the edit page, select the individual photo to be rotated.

Click the rotate button at the bottom of the photo box until the photo is in the correct orientation.

Save the orientation change by clicking the blue Save button in the photo window.

Scroll to the bottom of the listing edit page and click the blue Update for sale by owner to update your listing.

Photos are the incorrect size

If you receive an error message stating your photos are the incorrect size, the photos will need to be resized. There are many free software tools and online services for resizing photos. Please edit the size of the photo using a photo editing tool before uploading it to Zillow.

If you continue to experience issues uploading photos after trying the troubleshooting tips above, and we will be happy to assist you with the process.

We are constantly looking for ways to improve the quality of listings on Zillow. As a result, all For Sale By Owner listings will go through our listing verification process. Each listing draft will be reviewed and verified by our team before it is posted on Zillow.I don't see my listing. How long does it take to post?It can take up to 72 hours for your listing to go through our verification process. If you already submitted your listing draft and the property page is showing an "Off Market" status, then your draft is still in the process of being verified. Our verification team may contact you by phone to ask you a few verification questions before your listing is posted.Can I expedite the verification process?We are working to improve our verification process to get listings posted as quickly as possible. Currently, there isn't a way to expedite your listing through our verification process.I missed the verification call. Can you call again?If you missed the verification call, our verification team will attempt to call back the next day.I answered a question wrong and could not verify my listing. How do I get my listing posted? If you were not able to successfully verify your listing during the automated call, you will receive a phone call from our verification team the next day to verify your listing.Once I submit my listing, can I change the price or other listing information before my listing is posted?Listing drafts cannot be edited before they are posted. Once your listing is posted, please visit this link for instructions to edit your listing.Idon'twant my listing posted anymore. How do I cancel it?If you receive a call to verify additional information, please let our verification team know that you would like to cancel your listing and it will not be posted.If you missed the verification call, you can submit a request to our Consumer Care team to cancel the listing draft.

If your listing is posted, please visit this link for instructions to cancel your listing.What if I am still experiencing trouble getting my listing posted?Please submit a request with the full property address, listing price, and your phone number. Our Consumer Care team will investigate further.

Listings must be edited at the feed source. This is typically your brokerage or MLS. If you try to edit the listing directly on Zillow, it will revert back to reflect the feed information.

If Price or Tax history is incorrect, please submit a request to our to our Agent Care team.

If you posted a listing manually before May 1, 2017:

Afteryou'velogged into your Zillow account, navigate to your My listings tab. There you will see the option to edit your listing.

Check to see if your MLS has a direct connection to Zillow.

You can also make your updates by going to the listing on Zillow. There you will see the option to edit your listings.

Zillow stores your application details so you can easily reuse it for future rental applications. We do not store your social security number or any information contained in your credit report or background check. These reports automatically expire after 30 days. For more information, please see Zillow's Privacy Policy or view the policies of our third-party service providers, Checkr and Experian.

Applications and tenant screening reports are free for landlords. The $29 fee allows prospective renters to apply to an unlimited number of participating rentals for 30 days, and also includes their credit and background reports. This is a soft pull on their credit, so credit scoreswon'tbe affected.

The video walkthrough will not be visible on sold or off-market homes. If the home goes up for sale again, the video walkthrough will reappear.

To add a past sale, log in to your Zillow profile

At the top of the page, click Profile and then select Past Sales

Enter the full address in the Add Recent Sales field, then click Add Sale

Enter the correct date, price,and side of the sale you represented

Register here

If you attempt to add a past sale and see the property is not found after entering the address, click on the "click here to create the property" link under the search bar and follow the prompts below

Enter and confirm the full property address

Adjust the mapping location of the property as necessary. Once correct, select "save and continue"

Fill out the transaction and property details. All information is required. Once filled out, click "Add New Property" to create the past sale

If you have a large number of past sales, we will be happy to enter them for you. Create a Comma Separated Value (CSV) Excel spreadsheet with the following fields:

Property address (including ZIP)

Sold date

Sale price

Who you represented (Seller, buyer or both)

Email the spreadsheet to [email protected]

**Please note, one side of a transaction can only be provided on one agent's profile. Past sales claims are verified by whoever the written agent was on the listing contact agreement unless there was a separate contract signed to give ownership to the broker/team lead while the agent was working under that team/office.

To learn more, you canfor our tutorial Webinar.

Zillow displays property information to provide consumers with transparent real estate information. We receive this information from public records gathered by a third-party data collector from yourcounty. Our mission is to empower consumers with information and tools to make smart decisions about homes, real estate and mortgages. For this reason, we do not remove property pages from Zillow.

If your property page displays erroneousprice history or public record data, report the issue here.

If there is incorrect informationon your property page, you can edit your home facts.

Property pages that are not for sale, for rent, or recently sold can only be searched by entering the full address, and do not appear in other search results.

To submit a review on the platform, you will need to first create a profile. You can do this on the homepage. This helps ensure that reviews are from actual clients. If you already have an account, you will need to log in.

http://www.zillow.com/wikipages/Agent-Reviews-and-Ratings-FAQ/

After you have created your account, you can search for your agent within our directory by selecting Agent finder.

Once you find your agent, scroll down on their profile and you will find the Write a review button.

Fill out the form and hit Submit Review at the bottom of the page.

Once your review is submitted, it will be sent to our moderation team. We moderate each review before publishing it on Zillow. If the review meets our guidelines it will be published onto the professional's profile. You may also check the status of your review in the Reviews Written section of your Zillow profile.

For more information on reviews and ratings on Zillow, we encourage you to browse these resources:

Review moderation guidelines

http://www.zillow.com/wikipages/Review-Guidelines/

Reviews and ratings FAQ

To view your application, a landlord must open it within 30 days of submission. After opening the application, they will then have access to your information for an additional 30 days.

Most background and credit checks will be returned within minutes. However, if the applicant does not provide a SSN, the background report will display as unavailable. Also, if additional information is required to verify the applicant, their background report status will display as delayed until they provide this to Checkr.

Currently we do not provide the ability to download and print the application and third-party screening information.

To delete a saved home, log into your Zillow profile and select My Zillow from the upper right corner of your screen. Select Saved Homes at the top of the page to access your saved homes.

To remove a saved home, select the white heart in the top right corner of the home you wish to remove.

Alternatively, you can navigate to the specific property page that you wish to remove from your list of saved homes, and click the blue tool bar running across the top of the page. From here,click the button that reads 'Saved' to remove the saved home from your profile.

If your home is listed through your agent, any edits or updates should be made directly on the listing source (MLS or broker feed) by your agent. Those changes will then reflect on Zillow when the feed refreshes, within 24 hours.

If you are experiencing any issues with your listing after speaking to your agent, please contact our Consumer Care team throughour contact form.

Active listings will show a Time on Zillow counter, as well as the number of Views and Saves for a property.

When viewing an active listing, the total number of Views and Saves displaying on the listing includes the number of views and saves from the past 30 days the home has been on the market.

Please note that the number of saves is the current number of users that have the home saved in their profile for the past 30 days. If the home was un-saved, that will also reflect in this number.

Unfortunately, we do not currently provide the option to post a For Sale by Owner listing in Canada.

If you are using an Android phone, please follow these instructions on how to post your listing for sale:

Sign into your Zillow account.

Navigate to the property page, this can be located in the 'Your Home' option on the menu bar at the bottom of the screen.

Select the 'Owner' tab at the bottom.

Tap the 'List Home' option and select the listing type by choosing 'List for sale by owner' or 'Set a Make Me Move price.'

Complete your listing by setting a price, uploading photos, adding a listing description, and updating your home facts.

Scroll down and click to agree to our terms of use and verify ownership.

Finally, select 'Post for sale by owner' and youre all set.

Please note it will take up to 72 hours for your listing to be moderated by our verification team. For more information, please see our Listing Verification article.

Frequent communication with the agent your marketing with and a clear understanding of the co-marketing product as a whole, ensures the ability to set the appropriate business expectations and overall successful experience in your shared marketing.

Familiarize yourself with your Lender profile. Understanding where your invoices are housed, co-marketing partnership(s) is listed, review request link, contacts and the direct communication link to your agent, will all be factors in a successful partnership. This knowledge will additionally make it easier to make any adjustments to your professional information should you have specific company compliance restrictions or if your personal information changes in the future.

Still have Co-Marketing Questions? Click here !

For steps on how to edit your for sale by owner listing, please click here.

If you are listed with an agent, or being syndicated to Zillow through a feed, any edits or updates must be done directly at the listing source (MLS or broker feed). Once the update is made at the source of the listing, the change will reflect on Zillow when the feed updates, within 24 hours.

If you are still experiencing issues updating your listing, please contact our Consumer Care team throughour contact form.

Zillow provides a variety of search filters to help you hone in on your perfect home.

To begin your search, you'll need to choose your search location. There are few options for choosing your search location:

Typing in a Location in the Search Bar: You can search using an address, neighborhood, city, county or zip code.

Your Current Location: Select the navigation icon embedded in your location search bar. The black dot on the map will signify your current location. Youll need to turn on your location settings within the iPad app settings menu to utilize this feature.

Draw Feature: Using our 'Draw' feature, you can circle the areas on the map you wish to search. This will pull in all properties within your drawn boundary.

Onceyou'vechosen your search area, you can also specify the parameters of your search by using the search filters in the app. To open the filters menu, tap Filter in the upper right corner.

Here you can select a variety of home filters: For Sale/For Rent, Price, # of Beds/Baths, Home Type, SQ FT, Lot Size and Year built, HOA, amenities such as pools or A/C, and if the property has a city, park, water or mountain view. The Keywords option located at the bottom will allow you to type in a specific word that may not be available in most homes.

Once you have selected your search criteria select "Save Search" to be notified daily of properties that meet your criteria. Youll be prompted to name your search, and once saved, can access your searches on the Updates tab.

If you do not want to save your search you can select "See Results" to just see the listings that meet your search.

Yes.

Saved Searches

You can search for homes on Zillow and create Saved Searches to receive updates on your search preferences.

Log into your Zillow profile. If youdon'thave one, you can register for a free account here.

Go to Zillow.com and enter your preferred address, neighborhood, city, or zip code.

Customize your search by using the filters forListing Type,Price,Beds,Home Type, and other filters underMore.

On the right side of the map, you can narrow the location of the search and adjust your search results by using the tools tozoom inandouton the map.

You can also draw your own custom search area by using thedraw toolto search in the area you are interested in. Your results will then be limited to that customized boundary.

Click on thegraduation capto show local schools in the area.

Once you have selected your filters and the area you are interested in, you can also choose to save your search by clickingSave Searchin the top right corner.

You can then enter the name of your Saved Search and indicate your email frequency preferences.

When viewing the listing results, you can sort byHomes for You,Newest,Cheapest, orMore.

Saved Homes

You can also favorite a home and save it to your profile by clicking theheart icon. These homes can then be viewed in your Saved Homes section of your profile. When you save a home, you will receive email updates on the status changes, price changes, or when an open house is added to that home.

The Listings tab under your profile can help you manage your for sale by owner listing in a number of ways. Here, you can edit your listing information and photos, remove your listing, and extend your listing.

To edit your for sale by owner listing:

Log into the Zillow account used to create the listing.

ClickMy Zillowin the upper right corner of your screen.

SelectListingsfrom the My Zillow toolbar.

ChooseEdit listing, Remove listing, or Extend listingfrom the editing menu.

contact form.

Under Edit, you can add and remove photos, update the price, home facts, or change the status of your listing. Be sure to click Update for sale by owner at the bottom of the page to save your changes.

When you want to remove your listing, you can select if your home is Sold or No Longer for Sale. If your home has sold, you have the option to enter a sale price and date. Make sure to click the blueUpdate statusbutton to complete the cancellation.

For sale by owner listings are active for 90 consecutive days on our site, however you can Extend for another 90 days at any time.

You can also manage your listing directly on the listing page in the Owners View.

If you are still experiencing issues managing your listing, please contact our Consumer Care team throughour

How does it work?

My Agent is a new feature that allows agents to create online connections with their clients on on Zillow and Trulia. Once connected, agents will appear as the only buyers agent on for-sale listings.

How do I use My Agent to connect with my clients on Zillow and Trulia?

There are two ways that agents can use My Agent:

Automatically with our Premier Agent Team - My Agent works seamlessly with Premier Agent and allows agents to automatically create online connection. When an agent picks up a live transfer from our Premier Agent Team, they will appear as the only buyers agent on listings. This connection will last 30 days. Agents can extend this relationship by confirming the relationship via the Premier Agent App.

Using the Premier Agent App - Agents can create connections with their clients via the app; when they confirm, agents will appear as the only buyers agent on Zillow and Trulia listings.

You can send an invitation to any of your saved Zillow or Trulia contacts in your Premier Agent App. Simply navigate to 'Contacts,' click on the desired contact and then click the 'Confirm' button.

Does My Agent work with all Premier Agent leads?

A My Agent connection is established only when the agent picks up the live transfer from our Premier Agent Team for email leads (a lead who submitted an inquiry on Zillow or Trulia. My Agent does not currently support phone leads or leads from 3rd party sources.

Is my online connection with my client permanent?

No. Your client has the ability to decline or end the online connection anytime they want.

Is this online connection a contract?

No. The online connection is a way for you to engage your client in the home buying process and connect online on Zillow or Trulia, like you might friend someone on Facebook or add a connection on LinkedIn. It is non-binding and can be ended at any time.

My lead came in from Zillow/Trulia. When my client confirms our connection, where will I show up online?

You will appear as the sole buyers agent on for-sale listings on Zillow or Trulia, depending on which site the lead originated from.

Will I appear on all for-sale listings, or only where I advertise?

When you connect automatically via our Premier Agent Team or your client has confirmed your connection, you will appear to them on for-sale listings for every county where you: (a) advertise or (b) have added a ZIP code as an area where you provide service. You can add or remove service areas at any time by editing your Zillow agent profile.

Can I connect with clients who did not submit on Zillow or Trulia?

Not at this time. Invitation functionality is limited exclusively to leads submitted on Zillow or Trulia.

Will I appear on listings or will my team member?

The agent who confirms the connection will appear as the only buyers agent on for-sale listings. (The agent who speaks to or meets with the client should send the confirmation message.)

What happens when I re-assign a lead?

Reassigning the lead to a different team member moves the online relationship to the new team member. If you have a confirmed online connection with a client and then reassign that client to a team member, you will transfer that online connection to your team member.

Can my ISA do this for my team?

At this time, the only way your ISA can confirm connections with your clients is if they are logged in to your account.

Reporting incorrect information

If you notice a listing is displaying incorrect information (i.e. wrong phone number, listing facts, incorrect photos),you can flag it to notifyus of the error.

To flag a listing, click "More" at the top of the property page and then select "Report problem with listing."

In the pop up, select 'Other'and click Continue.

In the next pop up, describe in detail why you're flagging the listing. Enter your email address and click Submit.

Once the problem has been submitted, a ticket will be sent to our support team and we'll investigate the matter internally.

In order to remove your listing from Zillow, please have the listing removed via the point of origin. This is usually a brokerage or MLS feed. This change will reflect on Zillow within 24 hours.

In order to edit the bedroom/bathroom count, square footage, and other home facts, you must first claim ownership of your home's property page. If you have not already claimed your home, please follow these steps.

Once you have claimed your home, navigate to theOwner Viewdashboard on your property page. To switch between the Public View and Owner View, select the desired view at the top of your property page.

How do I add or remove photos of my home?

Select the Edit Factsbutton under the property address and details of your home.

This screen allows you to edit various facts including home type, bedroom/bathroom count, and finished square feet.

When you are finished making changes, click the blueSave Changesbutton at the bottom of the page.For information on updating your home's photos, please see

Yes, all tenants have to sign the lease.

If your listing is active through an agent or the MLS, it must be syndicated to Zillow. A syndicated listing can take 24-48 hours to show on Zillow once it is activated at the listing source. Zillow does not have the ability to pull listings from other sites or sources, we can only display listings that are sent directly to us.

If your listing is not on Zillow, please confirm with your agent or listing provider that the listing is being sent to Zillow.

If your listing is for sale by owner, it must be manually posted to Zillow through your profile. It may take up to 72 hours for your posting to go through our verification process and show active on Zillow.

If you are still unable to locate your listing, please contact our Consumer Care team throughour contact form.

You can search for homes from the home page, or you can search from our map page using search filters. To specify your parameters, click on the filter button and choose your criteria. To save your parameters, click the "Save Search" button on the right. You'll be prompted to name your search.

To Search by Schools (grade level or school zone):

Click on the graduation cap icon to show the schools on the map . You can limit your search results based on grade level (elementary, middle, high school), type of school (public, private, charter), and rating (provided by GreatSchools.com) using the filter box.

Click on a school's graduation cap icon to view more details about the school. To see homes within a specific school's boundary lines, click on "Only View Homes in this School Boundary." The search results will update to display only the homes that fall within that schools boundaries.

How can I register/sign up for a free Zillow profile?

Creating a Zillow profile is quick and easy. To get started, please click here.

The new Zillow Owner Dashboard is a personalized view of your home and shows you statslike how many people are viewing your listing, gives you easy access to edit your home information, and more.

Check out your Owner Dashboard by entering your address here.

How do I get the Premier Agent App?

You can download the Premier Agent App from the Apple Store or Google Play (Android). The first time you download the app you will need to Sign In with the email address and password associated with your Zillow profile. This stand-alone app is available to all agents with free profiles on Zillow and Trulia.

What's New

The new Premier Agent App helps you simply and effectively manage your leads anywhere you are. Increase your efficiency with fast, streamlined responses to incoming contacts from Zillow and Trulia. Easily manage your listings, profiles and reviews on Zillow and Trulia in the app, and access powerful tools and training in the Premier Agent Resource Center.

Plus, youll get the Premier Agent inbox and features on desktop when you download the mobile app

Google Play Compatibility:Requires Android 4.0 and up

Apple Store Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

What are Push Notifications?

Push Notifications help you respond immediately

Push notifications are sent directly to your phones home screen the instant you receive a new contact from Zillow or Trulia. Easily view message details and reply immediately with new quick-action buttons that allow you to respond via text, call or email.

I changed the primary email address on my profile, but I'm still receiving messages at the old address. Why?

If an agent changes the primary address on their Zillow account it may take up to 24 hours to switch over. Emails will continue going to the old address until the switch happens so that no emails will be lost.

I currently have the Zillow app, but I can't see my contacts. Why?

The Zillow Agent Hub is now linked to the Premier Agent App. You will be able to access all of your contacts, leads and messages via the Premier Agent App going forward.

Below are common scenarios that your applicants may run into and how to troubleshoot.

Your renter is having trouble verifying their identity orthey'reunable to complete their application becausethey'relocked out.

There are a few scenarios where a renter may be unable to verify their identity in our system. These include not having sufficient credit history, having a fraud alert or a security freeze associated with their credit file, or being outside of the country. Have your renter start by double-checking details such as their name and current address. It may also be helpful to have them try a previous address. Have they entered their social security number? Are they within the US? Experian, a credit-reporting agency, may also be able to help them understand what is associated with their credit file that could be preventing them from completing their application.

Your renter needs to make changes to their application.

Unfortunately, a completed rental application cannot be changed. If youd prefer that they make the appropriate changes to their application, start by having them visit the renter hub to withdraw their application. Next, visit the Applications tab of your listing and click Invite someone to apply to send your renter a new invitation. Theywon'tbe charged again for a new application so long as its still within 30 days of their original purchase.

Depending on which site your renter applied from, they can access their rental applications hub by visiting:

https://www.trulia.com/renter-hub/applications

https://www.zillow.com/renter-hub/applications

https://www.hotpads.com/renter-hub/applications

Your renter is having trouble paying for their application.

Please have the renter attempt to process their application using Google Chrome or Mozilla Firefox.

Your renter told you that they received an application invitation from a site other than Zillow.

Zillow Rental Manager is a platform that posts rental listings to Zillow, HotPads, and Trulia. If your renter has an account on any of the three sites, Rental Manager will send them an invitation from the brand that they most recently interacted with. Regardless of which brand your renter uses to complete their application, youll be able to view it from your Zillow Rental Manager account.

Your listings are automatically linked to your Zillow profile by email address.

Please make sure the email address used to syndicate your listings to Zillow matches the email address in your Zillow profile. You can check with your listing syndicator to make sure which e-mail(s) are used to syndicate listings to Zillow.

If you have more than one email address, you can add additional emails to your profile through your Account Settings section.

Register here

Once the email in the listing feed data matches an email in your Zillow account, your listings will sync automatically!

Note: Your primary e-mail address is also your log in, if you change this please use the updated e-mail to log into your account.

For general how-toyou canfor our tutorial Webinar.

In an effort to conform to fair-housing guidance from federal agencies and industry, certain results are excluded from the background search report. Zillow places limits on whats produced as part of the criminal search.

Criminal background reports are conducted by Checkr, a third-party provider. Results are normally delivered instantly.

Background checks include public records searches of:

Evictions

National Background Search (30 million records)

All homicide, sexual abuse, terrorism or treason offenses

All violent felonies

All other felonies committed in the past 7 years

All misdemeanors committed in the past 5 years (traffic, vehicle and statutory misdemeanors excluded from search)

National and State Sex Offender Database

SSN trace

Global Watchlist

Background checks do not include:

Traffic and vehicle misdemeanors (such as speeding tickets and parking offenses)

Statutory misdemeanors (such as fish and game licensing and zoning offenses)

County and state records searches

Non-violent felonies older than 7 years (such as financial crimes or burglary)

Non-violent misdemeanors older than 5 years (such as shoplifting or vandalism)

In some cases, application components, such as background checks or credit reports, are modified to reflect state and local legal requirements. If you have questions about the background check or the applications product in general, please contact [email protected].

In an effort to conform to fair-housing guidance from federal agencies and industry, certain results are excluded from the background search report. Zillow places limits on whats produced as part of the criminal search.

Criminal background reports are conducted by Checkr, a third-party provider. Results are normally delivered instantly.

Background checks include public records searches of:

Evictions

National Background Search (30 million records)

All homicide, sexual abuse, terrorism or treason offenses

All violent felonies

All other felonies committed in the past 7 years

All misdemeanors committed in the past 5 years (traffic, vehicle and statutory misdemeanors excluded from search)

National and State Sex Offender Database

SSN trace

Global Watchlist

Background checks do not include:

Traffic and vehicle misdemeanors (such as speeding tickets and parking offenses)

Statutory misdemeanors (such as fish and game licensing and zoning offenses)

County and state records searches

Non-violent felonies older than 7 years (such as financial crimes or burglary)

Non-violent misdemeanors older than 5 years (such as shoplifting or vandalism)

In some cases, application components, such as background checks or credit reports, are modified to reflect state and local legal requirements. See more information here.If you have about the background check or the applications product in general, please contact [email protected].

To post your home for sale by owner for free on Zillow:

Login to your Zillow profile.

Navigate to your home's property page by searching the address on Zillow.

From the Public view, click on Listfor sale by ownerfrom the More drop-down tab. If you have not already claimed ownership of your home, you will be prompted to do so before continuing.

On the For Sale By Owner Listing page, set your price, add photos, edit home facts, and input your contact information.

At the bottom of the page, make sure to review and agree to our Terms of Use by clicking the check box.

Click the blue Post For Sale By Owner button to save your changes and list your home for sale.

Your listing will then be submitted for review. Please note it can take up to 72 hours for your listing to be moderated by our verification team. For more information, please see our Listing Verification article.

If you do not see an existing property page for your home, create a new listing page using the steps below:

Login to your Zillow profile.

Along the top navigation menu, hover over the Sell tab and click For sale by owner. Listing Verification article

Enter your property address and click Continue.

On the For Sale By Owner Listing page, set your price, add photos, edit home facts, and input your contact information.

At the bottom of the page, make sure to review and agree to our Terms of Use by clicking the check box.

Click the blue Post For Sale By Owner button to save your changes and list your home for sale.

Your listing will then be submitted for review. Please note it can take up to 72 hours for your listing to be moderated by our verification team. For more information, please see our .

If you encounter an error message when attempting to make edits to your For Sale by Owner listing, check to make sure youre logged in using the same email address used to post your listing initially. Once logged in using the same email address, the ability to edit your For Sale by Owner listing will become available.

If your For Sale by Owner listing was created using a third-party website, such as a flat-fee listing service, all edits must be made at the original source of your listing. These updates should automatically syndicate and appear on Zillow within 24-48 hours.

If you are still experiencing issues editing your listing, please contact our Consumer Care team throughour contact form.

To add, remove, or rearrange photos on your home's property page:

Login to your Zillow profile.

Make sure you claimed ownership of your home.

Once you claimed your home's property page, click on the Owner View on your property page.

Under the More drop down menu, click Add Photos.

How do photos of my home get on Zillow?

To add photos, click the Upload photos button under Photos & media.

You will be prompted to select photo files stored on your computer.

To remove a photo, click on an individual photo and clickRemove Photo.

To rearrange photos, click on the individual photo and hold the left mouse button down. Drag any photo to the desired place in the photo grouping order.

Save your changes by clicking the Save Changes buttonat the bottom of the page.

To find out how previous photos may have been added to your home's property page, see the help article

To delete or manage a saved search:

1. Log in to your Zillow profile.2. Hover over the My Zillow drop-down in the upper right corner of the screen.3. Click View all under theSaved searchesheading.4. You have the option to delete a search, rename the search, or change the frequency of listing update alerts.

There can be various reasons that your identity cannot be verified:

Experian cannot match your personal information (name, social security number, current address) to any records because either the information provided is wrong, or there is no file match.

The answers to authentication questions are incorrect.

Your account is frozen with Experian.

If you are receiving a message that Experian was unable to verify your identity and you believe that it is an error, please try the following troubleshooting steps:

Enter your full legal name, not a nickname or abbreviated version of your name (example: enter Jennifer vs. Jenn).

Double-check your address and zip code. If you haven't been living at your new address for long, try using a previous address.

Although a social security number is not required, try entering your social security number as an added method of verification.

If you're entering all the information correctly, but still cannot ID verify, contact Experian here or call 1-800-509-8495.

When an application appears in the Pending section, it suggests that there are portions of the application that have not been completed. If you have received a complete application from one of the applicants, but other applications are still outstanding, the application will appear in the Pending section.

If an applicant and co-applicant attempted to apply together as one application package, and the co-applicant submitted a separate application in error, you may see duplicates in the submitted and pending application section. Check for submitted applications from all applicants, including co-applicants. Though an application package may show as pending, there may be a duplicate already submitted. We are working on a feature to consolidate applications in the future.

The best way to get your listing onto Zillow and Trulia is fromyour Multiple Listing Service (MLS) to send us a feed and for your brokerage to opt-in for its listings to be included as listings and listing updates will automatically come to Zillow in this way. Please have your Broker reach out to us, 1-888-367-4001, for more information on how to send listings via an MLS or direct broker feed.

Check to see if your MLS has a direct connection to Zillow.

You can remove your listing or update it as sold from the Mobile App by following these instructions:

Sign into your Zillow account.

Navigate to the property page, this can be located in the "Your Home" tab on bottom menu bar.

Select "Edit Listing" and change the Home Status to "Sold."You will have the option to select "No Longer For Sale" in the following steps.

Select "Update for sale by owner."

Here you can select either "Sold" or "No Longer For Sale."

Select "Update status."

The application and tenant screening is free for landlords. The renter pays $29 for application and third-party screening services. They can then use this service for 30 days for no extra cost.

The credit report is provided by Experian, one of the three major credit reporting bureaus. The background check is provided by Checkr, a leader in providing modern and compliant background checks for global enterprises and startups.