100
NPS
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Zinier
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About Zinier's Brand
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Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Zinier NPS
Zinier's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zinier's customers would recommend using the product based on a scale of -100 to 100.
Zinier Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zinier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zinier Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Zinier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zinier Product Quality
4.1/5
Zinier has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Zinier Product Information
Zinier’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.zinier.com/
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Business Services
Zinier Pricing
Zinier ROI & Value For Money
4/5
Zinier has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Zinier Customer Satisfaction (CSAT)
Zinier Customer Satisfaction (CSAT) Score
100 / 100
Zinier has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zinier Customer Service
4/5
Zinier has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Zinier's Customer Service
Address
Search Results 1300 S El Camino Real Suite 400, San Mateo, CA 94402
Website
https://www.zinier.com/
Consumer vs. Employees
Zinier scored a 100 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Zinier would recommend the brand to a friend. ENPS measures how likely Zinier employees would recommend working at Zinier to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
