-28
NPS
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ZTE USA
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About ZTE USA's Brand
ZTE USA provides telecommunications equipment and network solutions in the United States.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
ZTE USA CMO
ZTE USA NPS
ZTE USA's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether ZTE USA's customers would recommend using the product based on a scale of -100 to 100.
ZTE USA Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
ZTE USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 -17 | Jan 2025 | -17 |
Jul 2025 -29 | Jul 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZTE USA Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ZTE USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZTE USA Product Quality
3.2/5
ZTE USA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTE USA's overall Product Quality score rated by its users and customers.
ZTE USA Product Information
ZTE USA’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.zteusa.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
ZTE USA Pricing
ZTE USA ROI & Value For Money
3.8/5
ZTE USA has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTE USA's overall ROI score rated by its users and customers.
ZTE USA Customer Satisfaction (CSAT)
ZTE USA Customer Satisfaction (CSAT) Score
100 / 100
ZTE USA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZTE USA Customer Service
3.8/5
ZTE USA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ZTE USA's overall Customer Service score rated by its users and customers.
About ZTE USA's Customer Service
Address
2425 North Central Expressway Suite 323, Richardson, TX 75080
Website
http://www.zteusa.com
Phone Number
972-671-8885
ZTE USA as an Employer
3.7/5
ZTE USA has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
ZTE USA scored a -28 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of ZTE USA would recommend the brand to a friend. ENPS measures how likely ZTE USA employees would recommend working at ZTE USA to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
