Zumper FAQs

Small landlords (<3 units) and rooms for rent can be posted through Zumper ( www.zumper.com/manage ) or our Post-a-Pad tool via the PadMapper app.

For larger landlords,PadMapperand Zumper work exclusively withRentSyncinCanadato provide listing services. While ZumperProoffers the ability for small landlords (<20 units) in both the US andCanadato post their rental inventory, the services procured throughRentSyncrepresent the enterprise level service and promotion that cannot be attained through ZumperProalone.

If you would like to discuss getting professionally managed units ontoPadMapperand Zumper in Canada,please visit https://www.rentsync.ca/zumperpadmapper for more details

Before you begin to post your building on Zumper, be sure to take a look at our Multi-Family homepage ( https://www.zumper.com/multifamily ) and see if you qualify for any of those posting plans!

If not, simply select the building representative option when signing up for a Zumper account ( www.zumper.com/manage ). You should see the option to create a building when going to your Zumper dashboard after that.

We are constantly rolling out new ways for landlords and agents to promote their listings. We try to feature properties who haven't had as much lead volume as others. While we understand that not all leads that contact you may initially be qualified or fit your needs, we have found that most properties are able to find a tenant using on average 30 leads.

You do have the option to pay a flat rate fee to promote your listing to receive more leads for that month! Check out our article for more info on how to promote your listing: https://help.zumper.com/hc/en-us/articles/360018037493-How-Do-I-Promote-My-Listings-

* Currently we do not allow the promotion feature on properties listing in Chicago, Canada, or New York City.

Your agent page is a great place to see all the properties you have active on Zumpers platform associated with your account. After you have set up an agent page, the link is underneath your profile picture on your homepage of your Zumper dashboard.

To set up the page, go to the Edit Profile section on your dashboard. Scrolling down, you should be able to create your own unique website url, add your own background photos, and control the contact information that appears on the page.

Creating your Zumper account is easy and free! We offer you the ability to post your rental listing, screen tenants, manage your leads, and collect rent - all with one account.

Simply select the following link to get started:

https://www.zumper.com/manage

Youll be walked through next steps on how to create your Zumper account and begin screening or posting. If you want to screen tenants, you will need to Experian verify your account first. Please reference this article for more information on how to get started!

An active account is needed to post active listings and view tenant screening documents. If you see that your underneath your profile photo on the right hand side of your dashboard it states Pending or Under Review, your account is not activated. You should be prompted to contact support if your account is not automatically activated! You can also fill out the support request form.

We do our best to verify every user personally to ensure the highest quality listings on our site. We do this through a series of quick questions via email as well as phone verification calls. This process can take up to 24 hours.

You may not recognize the phone number that displays on your property page when you go to view it directly on Zumper. This is because we display an anonymized phone number on the page for lead tracking as well as protecting your personal information from being searchable on the internet. This is one of the ways that we protect your personal information from being used by scammers or other phishing attempts when posting online.

If an interested renter dials this anonymized number, it automatically re-reroutes back to the phone number associated with your account, which is managed in your account settings. In order to test this, you should dial from a number that is not associated with your account.

If you would like this disabled and prefer that your direct phone number is displayed instead, we can certainly remove this from your account. Contact us via the support request form with your account details to let us know!

When you select Bank Account from the payment options page, you will have the option of using your online banking login credentials or using your account and routing number.

If you select to use your login credentials, you will be able to input your online banking login information and verify your bank account instantly through the Plaid integration. Only select this option if you have set up an online banking account!

If you select to use your use your account and routing number, you will be prompted to do so on the following page. Please note that it can take up to 3 days to verify your bank account through this method!

To manage your notification emails, go to the Pay Rent tab in your app. Once there, click the gear button in the top right of the screen. Select Notifications and you will be able to adjust the payment reminder alerts.

You will always receive an email confirming for the following circumstances:

payment was made

overdue payment

payment method was declined

If you have enabled AutoPay, you will also receive an email notifying you of your upcoming withdrawal 3 days before your payment is sent.

There is no charge to the landlord to utilize Zumper rent payment services! All charges (if applicable) are incurred by the tenant. It is completely free for them to connect their bank account (ACH) and a 2.95% fee to the tenant to pay via card.

Fees to use our rent payment tool depend on the payment method you select.

With Apple Pay or a credit/debit card, you will incur a 2.95% transaction fee on top of your rent payment. This means, for example, if you rent payment is $1000, you will have to pay a $29.50 fee in addition to your rent payment.

If you connect your bank account (ACH), there is no extra fee to make your payment. This means, for example, if your rent payment is $1000, your total payment will be $1000 (the same as your rent payment).

You have the option of setting up your payment method through Apple Pay, credit/debit card or connecting your bank account (ACH).

With Apple Pay or a credit/debit card, you will incur a 2.95% transaction fee on top of your rent payment. This means, for example, if you rent payment is $1000, you will have to pay a $29.50 fee in addition to your rent payment for a total of $1029.50.

If you connect your bank account (ACH), there is no extra fee to make your payment. This means, for example, if your rent payment is $1000, your total payment will be $1000 (the same as your rent payment).

If your landlord uses Zumper as their rent collection tool, they need to invite you directly. You should receive an email outlining the steps to set up your rent payment plan after they complete this step. Clicking the personalized link in that email will prompt you to open the Zumper app if you have already downloaded it or download the app from the App Store.

Once youre in the Zumper app you will be prompted to fill out your information to create an account or sign in if you already have a Zumper account. Make sure you are signing up/signing in with the same email address where you received the rent payment invite too!

After you have successfully signed in or created your account you will be asked to verify the details of your rent payment schedule. If you have any questions about this, you can email your landlord by clicking the Send ____ an email button from the top of the screen. If everything looks correct, click the Verify and continue button at the bottom of the page.

Next you will be prompted to select your payment model. You can either select to schedule recurring payments (AutoPay) or make one-time payments. Then you will have the option to pay via Apple Pay or select Pay with a different payment method which will allow you to set up payments from either your debit/credit card or bank account. You are able to adjust both your payment model and payment method later on as well!

Finally you will be taken to confirm your schedule. If everything looks correct, click Confirm schedule to accept the invite!

Zumpers rent collection and payment tool is currently only available for tenants via the mobile app.

To get started, click Invite my landlord on the Pay Rent tab. This will send an email to your landlord outlining how to get started on our platform!

When on the Pay Rent tab, click the gear button in the top right of the screen or select Pay with a different payment method underneath the Apple Pay button. From there you can click the Add a new payment method or select a different payment method from your existing choices. Make sure to click Save at the bottom of the screen afteryou'veupdated your payment!

On the Pay Rent tab in your Zumper app, click the gear button in the top right of the screen or select the Manage AutoPay button located in the middle of the screen. From there you can toggle whether AutoPay is ON or OFF from the top of the screen. You can also update your payment method and AutoPay schedule from this page by clicking Edit underneath the respective heading.

With AutoPay turned ON, your rent payment will automatically be withdrawn and sent from your selected payment method on the dateyou'vepre-selected.

With AutoPay turned OFF, you will have to pay your rent manually every month on the Pay Rent tab. Youll receive emails reminding you to pay your rent 3 days and 1 day before your rent is due!

When on the Pay Rent tab, you can scroll down to the Rent History section to view your past rent payments. The status of your payment will be next to the payment amount and date it was processed.

You will see a status next to each on of your payments. They are:

Paid: Your rent payment was successful and paid on time

Pending: Your rent payment was initiated from your bank account however is still being processed. This status will only show for individuals who elect to connect their bank accounts.

Paid late: Your rent payment was successful however payment was paid late. We recommend reaching out to your landlord to let them know payment is on the way!

Overdue: Your rent payment is late and still needs to be paid. Check your payment method to ensure all your information is correct and accounts have sufficient funds.

At this time we currently only allow 1 primary tenant to send payments for a property.

Once you have added a property, you can create a rent payment schedule! First click on the property on the left to which you want to create a rent schedule. Then you can click the blue Complete schedule from the center of the screen.

Schedule Lease:

Choose a lease start date (move in date) for the schedule from the calendar that appears. Then choose a lease end date (move out date) from the calendar that appears. If the lease is month to month, check the No end date box and select the recurring bill date it differs from the lease start date.

Specify Rent:

Under the Rent Amount heading, input the monthly rent (the amount due every month). Under the First Bill heading, you have the option to collect a different amount for the first payment than the regular monthly rent. This is helpful if you are prorating the first rent period or collecting a security deposit in addition to the first rent. Check off the box labeled Collect a different amount and input the amount you would like to request in the area below. Lastly select the payment due date from the dropdown menu!

Review Details:

Take a moment to make sure that all the details listed are correct! Once your tenant accepts their invitation, you will no longer be able to make changes to the due date and lease duration.

Invite Tenant:

Input the tenants name and email address to invite them to that propertys rent payment schedule! We currently only allow one primary tenant to send payments for a property.

Payments can take up to 7 days to appear in your bank account. Deposit typically occurs 2-3 days after the due date for payments made via credit card and 5-7 days after the due date for payments made via ACH. This may fluctuate depending on national holidays and weekends!

If you still havent received your payment after 10 days of it being sent, please contact Stripe. If you are using Stripe payment for the first time, your first payout may take an additional 24 days to appear in your account.

To add a new property, click the + sign to the right of the Properties heading. From there, you can enter your property address in two ways. You can use the Address Lookup section to autofill your propertys address or you can manually enter the address. Once you have an address listed, click the Add property button.

We currently do not support charging late fees for payments made past the due date.

If your tenant has not accepted your invite, you can click Cancel invitation. From there you can edit the plan you created and re-invite your tenant. Unfortunately you cannot edit a plan once a tenant has accepted your invite. You will need to end the plan and create a new one for the tenant to accept.

Landlords and listing agents have the opportunity to customize Zumpers rental application. Simply review and fill out a support request form with any additional questions or legalese you would like added to the application. Please note that we cannot edit existing information on the application at this time.

We will send you a confirmation email when those adjustments have been made to your application!

For professionals and landlords who process application fees through Zumper, we use a service called Tipalti. Once you have received confirmation that your fee has been adjusted outside of $30, you will receive and invitation to Tipalti from our AP team. These payouts are remitted for all completed shares of screening documents associated with your account.

Payouts are remitted the first week of the month following when screenings were completed (E.g. March screenings are paid out the first week of April). You can receive your payout via check or ACH. Checks take about 3-5 business days to be sent out and received in the mail. ACH takes 1-2 business days to be deposited into your linked account.

We charge the prospective applicants a $30 fee to generate and share their screening documents with you. With this set standard fee you will not receive a payout. If you'd like to customize the screening fee to something higher than $30, you will receive the difference between your adjusted fee and $30.

To adjust your screening and application fee, simply contact us through the support request form. You will receive an email confirmation when the adjustment to your account has been made along with instructions on how to set up your ebanking information.

Zumper partners with a variety of companies to ensure your property has maximum exposure when you are looking to rent it out! When you post a property on Zumper, we send your property information to: Zumper, PadMapper, WalkScore, Facebook Marketplace.

You can manage the sites that your properties syndicate to from your Zumper Pro dashboard in the Edit Profile page. When on this page, scroll down to the section entitled Marketing Syndication and check the box beside Publish To The Zumper Network. Please note that it can take up to 24 hours for those properties to appear in search results!

If you see the property information displaying incorrectly on a partner site, please contact their support team directly.

As of May 1, 2019 Zumper began limiting the number of free leads for Multi Family Residences with 50+ units to 5. This is the standard practice with our other Partner's and we remain committed to generating high quality leads to all who list on our site. In order to receive more than 5 leads per property you can easily opt-in for Premium Leads in your AppFolio account or sign up for a paid subscription directly with Zumper. With Premium Leads you can set your own budget as well as get premium placement on Zumper's listing sites. To learn more about Zumper's multifamily lead pricing structure and policies please head over here or contact Appfolio's support team who will be happy to answer your questions.

If you are interested in sending us a direct feed of your properties instead of posting manually on Zumper Pro, we first encourage you to see if you qualify for our Multi-Family plans ( https://www.zumper.com/multifamily ). If you have further questions, please contact [email protected]

Favoriting a property is a great way to save a listing to come back and review later. To save or favorite a listing for later, just select the heart on the property, typically located in the top right corner. This will automatically add your property to your favorite queue, where you can return to review in further detail!

If you decide you no longer want to keep a property on you list, just unselect the heart and it will disappear.

While we do save all your favorites on a device, its best to create an account so you can easily sync your favorites from when you search on your computer or our apps. You can reach your favorites by selecting the Favorites tab when logged in on the Zumper home page.

Your personal application link is located on your dashboard on the right side underneath your profile photo. This link is directly connected to your accountandcan be sent to prospective applicants via text or email. Once the applicant clicks on the link, itprompts themto create and share their Zumper screening documents directly with your account!

We screen every applicant on an individual basis. For example, if you have a husband and wife applying for your listing, you need to request documents from two separate email addresses. Each individual will need to create a separate Zumper account to generate and share their documents.

Due to the fact that we screen applicants on an individual basis, each person is responsible for paying their own screening fee.

To create your Zumper account, simply go to www.zumper.com and select the Sign In button in the top right corner. Then click Create an Account

You can do a number of different things once you have created an account:

Search and favorite rentals on www.zumper.com

Create email alerts or push notifications to let you know when new listings are posted on Zumper

Apply to listings! You can check out this article to see how you can share documents.

While it is completely free to post your listings on Zumper Pro*, we do recognize that some landlords or listing agents may want to feature their property in a particular area.If you are posting over 25+ listings to your account, we recommend that you get in touch with our Multifamily sales team to find out more information when posting on Zumper.

Next to your active properties on the Zumper Pro listing dashboard, you can select the promote feature which allows you to pay a one time flat rate and receive a guaranteed number of leads for a particular period of time. Once you activate a listing on your Zumper Pro dashboard, you should see this option appear next to it!

*Please note that we are currently making changes to our posting options in NYC and Chicago at this time, and this feature may not be available to all accounts there.

If you are having trouble entering your information to submit your screening reports, the best thing to do is to contact us through the support request form. Any screenshots of where you are having trouble entering information is greatly appreciated!

If you are having trouble verifying your identity, please refer to this article and make sure you are entering your information correctly.

To delete a Zumper account, please click on your name in the top right corner of the screen and then select Account from the dropdown menu options. From the Account page, select the Delete Account tab on the left side of the page and follow the prompts from there!

Please note that once you delete your account, we cannot recover any documents that may be there. Be sure to save any credit reports or rental applications that you will need to reference. Any listings that you may have had associated with your account will also be permanently deleted.

To unsubscribe from alerts, select the Alerts link in the top left corner of your account. From here, you can deselect the checkbox next to alerts you are no longer interested in receiving information for. You can delete alerts that are no longer relevant to your search

You can also unsubscribe from Zumper alerts directly from the email. Simply scroll to the bottom of the message and select the "manage notifications" link. Select the unsubscribe from all notifications option and save your updates.

This will prevent you from receiving any further correspondence on Zumper alert emails for that particular search. If you have alerts selected to multiple searches, you will need to unsubscribe from each one.

There are a few different ways to share your documents with a landlord or listing agent once you have completed them:

Sending via Email

You can enter the agent or landlords email address in the box beneath your completed documents at https://www.zumper.com/apply that says Share your Zumper documents by entering an agent's email below. You will want to make sure you are entering the email address associated with their Zumper account in the email field.

Requested via Email

A share notification will appear in the middle of your dashboard if the landlord or listing agent requests your documents via email. When you are done generating the documents and have paid for them, be sure to select the Share button in the middle of your apply dashboard to grant the landlord or agent viewing permission of your documents.

Application Link

You may be sent a personal application by the landlord or listing agent. This link will prompt you to generate and share the documents directly with their Zumper account.

You can manage your shares in the Manage Shares" section on your apply dashboard. Documents have only been successfully shared if you see the name of the landlord or listing agent appear in this section.

If you have generated your documents and they are no longer visible in your account, please read this article to see why they may have disappeared: Why Did My Screening Documents Disappear?

It is always best to message the landlord or listing agent first to find out what fees are associated with generating and sharing documents with their account.

For most landlords and agents, the fee is $30. Applicants are typically responsible for covering this fee - some landlords or listing agents charge additional fees for applications. Applicants will be prompted to pay a fee for each property they choose to share their documents with.

You may be charged this $10 in a separate transaction from your screening fee. When you go to submit the reports, this $10 is subtracted from the screening fee as you only generate that report once.

We accept all major credit cards when you are remitting payment for your screening documents. All payment is handled online. We do not accept cash or check.

Please note that paying for reports does not automatically share them with the landlord/agent. You will still need to click the Share button on your apply dashboard. See this article for more information: How Do I Share My Screening Report / Application?

Documents that had previously been in your account could have disappeared for a number of reasons. Dont worry! Here are some of the most common cases:

You reset your password. Simply regenerate and re-share the documents. If you generated the reports in the last 30 days, you should not be prompted to pay again when sharing with the landlord/agent!

The screening reports were generated over 30 days ago, and have therefore expired. You will need to regenerate, re-pay, and re-share their documents with the landlord/agent if this is the case.

Unfortunately there is no way to recover these documents therefore you will need to regenerate them.

When you receive the notification that an applicants documents have expired, this means that it has been over 30 days since the applicant has generated their report to share with you. The credit reports are no longer available after this time.

You are still able to view the applicants rental application, however an applicant will need to regenerate, re-pay, and re-share their credit and background documents with your account should you require updated ones for your files.

Documents that had previously been in your account could have disappeared for a number of reasons. Dont worry! Here are some of the most common cases:

You reset your password. Simply request the documents again from the applicant

The applicant reset their password. They will need to regenerate and re-share the documents with you

The applicant revoked your access to their documents

The screening reports were generated over 30 days ago, and have therefore expired. The applicant will need to regenerate, re-pay, and re-share their documents with the agent or landlord if this is the case.

If they had previously generated the reports in the last 30 days, they should not be prompted to pay again when sharing with you!

Zumpers tenant screening tool is designed so that the applicant enters all information directly on their end to generate the documents and submit them directly to you. This alleviates the landlord or listing agent from having to continually collect information to run these reports.

The only way for an applicant to apply using Zumper is for them to create an account and fill out this information themselves.

If a new Zumper Pro user receives an email prompting them to Claim Documents, this means that an applicant shared documents with them before they Experian verified or activated their account. Its important to follow the instructions in the original email to claim the documents correctly!

Listings that you post directly to Zumper using your Zumper Pro account will syndicate to all our partner networks, which now include Facebook Marketplace. There is no cost for you to utilize this syndication, it comes free alongside your Zumper Pro account!

To make sure you have enabled this feature please follow these steps:When logged in to your Zumper Pro account, select the Edit Profile tab. From there scroll down to the Marketing Syndication section and make sure that you have checked the box to syndicate your listings to our full network.

Once your listings have been activated, please allow up to 24 hours for the properties to appear in the Facebook app in the Marketplace rentals section. Zumper listings are also only available in Marketplace via the app only, we don't offer any desktop web views at this time. Facebook ultimately controls whether or not your listing will display in Marketplace in any given market at any given time. Right now we are both still conducting tests regarding the best way to display properties from Zumper, so there is a chance that your account view may be affected.

To revoke viewing permissions of screening/application documents with a landlord or listing agent, simply log into your account at www.zumper.com/apply and scroll down to the Manage Shares section. From here select the Revoke button next to the individuals you would like to no longer have access to those documents. They will receive an email notification informing them you have revoked access.

Ifyou'vecreated an account with Zumper, its very easy to keep track of what properties you messaged! Just go to the Zumper home page and select the Messaged tabat the top of your screen.

When messaging rental listings, we encourage you to leave your first and last name, email address, and the best phone number to reach you!

There are a few different ways to do so:

From the search page:

Select the Check Availability button next to a listing from the page displaying your search results! A box will pop up with a message to send to the listing agent or landlord. Feel free to edit the text of this message to include more information about yourself, when youre looking to move, and times that work for you to swing by and take a look. Onceyou'vesent the message, you can send the same message to similar properties in the area with the click of a button!

From a specific listing page:

On the listing page, enter your information and select the Send button on the right side of the screen.

Zumper is a search platform for apartment rentals. The listings on our site are provided by landlords, property management companies, and listing agents nationwide.

All contact information to get in touch with the property is available on the listing page for the property. We recommend both messaging the property directly on Zumper and calling them via the phone number provided. Zumper does not have any additional information on how to get in touch with the person or company responsible for managing the property, nor do we reach out on your behalf.

Please contact us at [email protected] if you have any press inquiries, are looking to post for our blog or questions about how to link back to our site properly.