40
NPS
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Zurn
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About Zurn's Brand
Zurn International E-commerce Co. Ltd. is a Chinese company that helps businesses find gold products for their in-house productions.
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
Zurn NPS
Zurn's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Zurn's customers would recommend using the product based on a scale of -100 to 100.
Zurn Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Zurn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
Apr 2025 33 | Apr 2025 | 33 |
Nov 2025 50 | Nov 2025 | 50 |
Mar 2026 40 | Mar 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zurn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zurn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zurn Product Quality
3.1/5
Zurn has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zurn's overall Product Quality score rated by its users and customers.
Zurn Product Information
Zurn’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.zurn.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Zurn Pricing
Zurn ROI & Value For Money
3/5
Zurn has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zurn's overall ROI score rated by its users and customers.
Zurn Customer Satisfaction (CSAT)
Zurn Customer Satisfaction (CSAT) Score
100 / 100
Zurn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zurn Customer Service
3.7/5
Zurn has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zurn's overall Customer Service score rated by its users and customers.
About Zurn's Customer Service
Website
http://www.zurn.com
Phone Number
814-455-0921
Zurn as an Employer
Consumer vs. Employees
Zurn scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zurn would recommend the brand to a friend. ENPS measures how likely Zurn employees would recommend working at Zurn to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
