Citizens Financial Group Claimed Company

EMPLOYEE PARTICIPANTS: 22

TOTAL RATINGS: 322

EMPLOYEE PARTICIPANTS: 176

TOTAL RATINGS: 1707

Citizens Financial Group vs Fifth Third Bank

Compare Citizens Financial Group versus Fifth Third Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 22 employees and customers of Citizens Financial Group and 176 employees and customers of Fifth Third Bank.

Citizens Financial Group

Citizens Financial Group's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Financial Group. Their current market cap is $13.72B.

Fifth Third Bank

Fifth Third Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Fifth Third Bank. Their current valuation is $24.61B.

1.5/5

Product Quality

2.5/5

1.7/5

Pricing

2.5/5

1.7/5

Customer Service

2.5/5

-68

NPS Score

14%	Promoters
4%	Passive
82%	Detractors

-29

NPS Score

31%	Promoters
9%	Passive
60%	Detractors

Net Promoter Score
Winner by 39

See how Citizens Financial Group compares to its competitors

See how Fifth Third Bank compares to its competitors

State Bank & Trust Company

Working at Citizens Financial Group vs Working at Fifth Third Bank

54 / 100

CEO Rating

Greg D. Carmichael

60 / 100

CEO Rating
Winner by 6%

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Fifth Third Bank

Employees at Fifth Third Bank rate their CEO, Greg D. Carmichael, 60/100. This score is 6% higher than the scores of Citizens Financial Group's CEO, Bruce Van Saun. Employees in the Sales and Operations departments rate Greg D. Carmichael the highest.

CEO Score 54

CEO Score

CEO Score 60

Overall Culture 46

Overall Culture

Overall Culture 61

-51

eNPS

-26

Gender Score 40

Gender Score

Gender Score 63

Diversity Score N/A

Diversity Score

Diversity Score 54

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 65

Professional Dev. 43

Professional Dev.

Professional Dev. 52

Overall Culture at Citizens Financial Group vs Fifth Third Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Overall Culture a 46/100.

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Overall Culture a /100, with Customer Success and Operations as the two departments that rate their experience the highest.

Overall Culture
Winner by 15%

Citizens Financial Group46
Fifth Third Bank

Employee Net Promoter Score at Citizens Financial Group vs Fifth Third Bank

-51

eNPS

Citizens Financial Group

3 Promoters 16%

3 Passives 17%

12 Detractors 67%

-26

eNPS

Fifth Third Bank

44 Promoters 31%

16 Passives 12%

79 Detractors 57%

Employee Net Promoter Score
Winner by %

Citizens Financial Group-51
Fifth Third Bank

Gender Score at Citizens Financial Group vs Fifth Third Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Gender Score a 40/100.

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Gender Score a /100, with Operations and Customer Success as the two departments that rate their experience the highest.

Gender Score
Winner by 23%

Citizens Financial Group38
Fifth Third Bank

Diversity Score at Citizens Financial Group vs Fifth Third Bank

Not enough ratings

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Fifth Third Bank

Employees at Fifth Third Bank rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner

Fifth Third Bank54

Perk and Benefits Score at Citizens Financial Group vs Fifth Third Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Perk and Benefits Score a 43/100.

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 22%

Citizens Financial Group39
Fifth Third Bank

Professional Development Score at Citizens Financial Group vs Fifth Third Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Professional Development Score a 43/100.

/ 100

Fifth Third Bank

Employees at Fifth Third Bank rate their Professional Development Score a /100, with Sales as the department that rate their experience the highest.

Professional Development Score
Winner by 9%

Citizens Financial Group39
Fifth Third Bank

Leadership Culture Ratings vs Fifth Third Bank

Citizens Financial Group

46 / 100

Fifth Third Bank

59 / 100

Citizens Financial Group rates % lower than Fifth Third Bank on Leadership Culture Ratings vs Fifth Third Bank Ratings based on looking at 454 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "Are your company's goals clear, and are you invested in them?".

Citizens Financial Group45
Fifth Third Bank

Compensation Culture Ratings vs Fifth Third Bank

Citizens Financial Group

41 / 100

Fifth Third Bank

58 / 100

Citizens Financial Group rates % lower than Fifth Third Bank on Compensation Culture Ratings vs Fifth Third Bank Ratings based on looking at 296 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "How often do you get a raise?".

Citizens Financial Group39
Fifth Third Bank

Team Culture Ratings vs Fifth Third Bank

Citizens Financial Group

57 / 100

Fifth Third Bank

68 / 100

Citizens Financial Group rates % lower than Fifth Third Bank on Team Culture Ratings vs Fifth Third Bank Ratings based on looking at 266 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Do you look forward to interacting with your coworkers?".

Citizens Financial Group56
Fifth Third Bank

Environment Culture Ratings vs Fifth Third Bank

Citizens Financial Group

60 / 100

Fifth Third Bank

68 / 100

Citizens Financial Group rates % lower than Fifth Third Bank on Environment Culture Ratings vs Fifth Third Bank Ratings based on looking at 266 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "What's the work pace at your company?".

Citizens Financial Group60
Fifth Third Bank

Sentiment Culture Ratings vs Fifth Third Bank

Citizens Financial Group

46 / 100

Fifth Third Bank

58 / 100

Citizens Financial Group rates % lower than Fifth Third Bank on Sentiment Culture Ratings vs Fifth Third Bank Ratings based on looking at 339 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "What makes you most happy at work?".

Citizens Financial Group44
Fifth Third Bank