Citizens Financial Group Claimed Company

EMPLOYEE PARTICIPANTS: 22

TOTAL RATINGS: 346

U.S. Bank Claimed Company

EMPLOYEE PARTICIPANTS: 833

TOTAL RATINGS: 8610

Citizens Financial Group vs U.S. Bank

Compare Citizens Financial Group versus U.S. Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 22 employees and customers of Citizens Financial Group and 833 employees and customers of U.S. Bank.

Citizens Financial Group

Citizens Financial Group's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Financial Group. Their current market cap is $13.72B.

U.S. Bank

U.S. Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of U.S. Bank. Their current market cap is $83.89B.

1.5/5

Product Quality

2.8/5

1.7/5

Pricing

2.8/5

1.7/5

Customer Service

2.9/5

-65

NPS Score

16%	Promoters
3%	Passive
81%	Detractors

-8

NPS Score

39%	Promoters
14%	Passive
47%	Detractors

Net Promoter Score
Winner by 57

See how Citizens Financial Group compares to its competitors

See how U.S. Bank compares to its competitors

Working at Citizens Financial Group vs Working at U.S. Bank

54 / 100

CEO Rating

Andrew Cecere

75 / 100

CEO Rating
Winner by 21%

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

U.S. Bank

Employees at U.S. Bank rate their CEO, Andrew Cecere, 75/100. This score is 21% higher than the scores of Citizens Financial Group's CEO, Bruce Van Saun. Employees in the Sales and IT departments rate Andrew Cecere the highest.

CEO Score 54

CEO Score

CEO Score 75

Overall Culture 49

Overall Culture

Overall Culture 73

-51

eNPS

Gender Score 40

Gender Score

Gender Score 75

Diversity Score N/A

Diversity Score

Diversity Score 72

Perk And Benefits 47

Perk And Benefits

Perk And Benefits 71

Professional Dev. 50

Professional Dev.

Professional Dev. 55

Overall Culture at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Overall Culture a 49/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Overall Culture a /100, with IT and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 24%

Citizens Financial Group
U.S. Bank73

Employee Net Promoter Score at Citizens Financial Group vs U.S. Bank

-51

eNPS

Citizens Financial Group

3 Promoters 16%

3 Passives 17%

12 Detractors 67%

eNPS

U.S. Bank

326 Promoters 50%

126 Passives 20%

195 Detractors 30%

Employee Net Promoter Score
Winner by %

Citizens Financial Group
U.S. Bank20

Gender Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Gender Score a 40/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Gender Score a /100, with Admin and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 35%

Citizens Financial Group
U.S. Bank75

Diversity Score at Citizens Financial Group vs U.S. Bank

Not enough ratings

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

U.S. Bank

Employees at U.S. Bank rate their Diversity Score a /100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner

U.S. Bank72

Perk and Benefits Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Perk and Benefits Score a 47/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Perk and Benefits Score a /100, with HR and Product as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 24%

Citizens Financial Group
U.S. Bank71

Professional Development Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Professional Development Score a 50/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Professional Development Score a /100, with Product and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 5%

Citizens Financial Group
U.S. Bank55

Leadership Culture Ratings vs U.S. Bank

Citizens Financial Group

47 / 100

U.S. Bank

75 / 100

Citizens Financial Group rates % lower than U.S. Bank on Leadership Culture Ratings vs U.S. Bank Ratings based on looking at 1989 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about the leadership team?" and "Do you approve of your CEOs management style?".

Citizens Financial Group
U.S. Bank75

Compensation Culture Ratings vs U.S. Bank

Citizens Financial Group

42 / 100

U.S. Bank

70 / 100

Citizens Financial Group rates % lower than U.S. Bank on Compensation Culture Ratings vs U.S. Bank Ratings based on looking at 1365 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "What is the best part about your compensation package?".

Citizens Financial Group
U.S. Bank70

Team Culture Ratings vs U.S. Bank

Citizens Financial Group

60 / 100

U.S. Bank

79 / 100

Citizens Financial Group rates % lower than U.S. Bank on Team Culture Ratings vs U.S. Bank Ratings based on looking at 1250 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "Do you look forward to interacting with your coworkers?".

Citizens Financial Group
U.S. Bank79

Environment Culture Ratings vs U.S. Bank

Citizens Financial Group

62 / 100

U.S. Bank

73 / 100

Citizens Financial Group rates % lower than U.S. Bank on Environment Culture Ratings vs U.S. Bank Ratings based on looking at 1248 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Is your work environment positive or negative?".

Citizens Financial Group
U.S. Bank73

Sentiment Culture Ratings vs U.S. Bank

Citizens Financial Group

48 / 100

U.S. Bank

74 / 100

Citizens Financial Group rates % lower than U.S. Bank on Sentiment Culture Ratings vs U.S. Bank Ratings based on looking at 1541 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What do you like best about your company?".

Citizens Financial Group
U.S. Bank74