Citizens Financial Group Claimed Company

EMPLOYEE PARTICIPANTS: 22

TOTAL RATINGS: 322

U.S. Bank Claimed Company

EMPLOYEE PARTICIPANTS: 811

TOTAL RATINGS: 8399

Citizens Financial Group vs U.S. Bank

Compare Citizens Financial Group versus U.S. Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 22 employees and customers of Citizens Financial Group and 811 employees and customers of U.S. Bank.

Citizens Financial Group

Citizens Financial Group's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Financial Group. Their current market cap is $13.72B.

U.S. Bank

U.S. Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of U.S. Bank. Their current market cap is $83.89B.

1.5/5

Product Quality

2.8/5

1.7/5

Pricing

2.8/5

1.7/5

Customer Service

2.9/5

-68

NPS Score

14%	Promoters
4%	Passive
82%	Detractors

-8

NPS Score

39%	Promoters
14%	Passive
47%	Detractors

Net Promoter Score
Winner by 60

See how Citizens Financial Group compares to its competitors

See how U.S. Bank compares to its competitors

Working at Citizens Financial Group vs Working at U.S. Bank

54 / 100

CEO Rating

Andrew Cecere

75 / 100

CEO Rating
Winner by 21%

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

U.S. Bank

Employees at U.S. Bank rate their CEO, Andrew Cecere, 75/100. This score is 21% higher than the scores of Citizens Financial Group's CEO, Bruce Van Saun. Employees in the Sales and IT departments rate Andrew Cecere the highest.

CEO Score 54

CEO Score

CEO Score 75

Overall Culture 46

Overall Culture

Overall Culture 74

-51

eNPS

Gender Score 40

Gender Score

Gender Score 75

Diversity Score N/A

Diversity Score

Diversity Score 72

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 71

Professional Dev. 43

Professional Dev.

Professional Dev. 59

Overall Culture at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Overall Culture a 46/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Overall Culture a /100, with IT and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 28%

Citizens Financial Group46
U.S. Bank

Employee Net Promoter Score at Citizens Financial Group vs U.S. Bank

-51

eNPS

Citizens Financial Group

3 Promoters 16%

3 Passives 17%

12 Detractors 67%

eNPS

U.S. Bank

326 Promoters 51%

125 Passives 20%

180 Detractors 29%

Employee Net Promoter Score
Winner by %

Citizens Financial Group-51
U.S. Bank

Gender Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Gender Score a 40/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Gender Score a /100, with Admin and Sales as the two departments that rate their experience the highest.

Gender Score
Winner by 35%

Citizens Financial Group38
U.S. Bank

Diversity Score at Citizens Financial Group vs U.S. Bank

Not enough ratings

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

U.S. Bank

Employees at U.S. Bank rate their Diversity Score a /100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner

U.S. Bank72

Perk and Benefits Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Perk and Benefits Score a 43/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Perk and Benefits Score a /100, with HR and Product as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 28%

Citizens Financial Group39
U.S. Bank

Professional Development Score at Citizens Financial Group vs U.S. Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Professional Development Score a 43/100.

/ 100

U.S. Bank

Employees at U.S. Bank rate their Professional Development Score a /100, with Product and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 16%

Citizens Financial Group39
U.S. Bank

Leadership Culture Ratings vs U.S. Bank

Citizens Financial Group

46 / 100

U.S. Bank

75 / 100

Citizens Financial Group rates % lower than U.S. Bank on Leadership Culture Ratings vs U.S. Bank Ratings based on looking at 1945 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Is your company invested in your career growth?".

Citizens Financial Group45
U.S. Bank

Compensation Culture Ratings vs U.S. Bank

Citizens Financial Group

41 / 100

U.S. Bank

70 / 100

Citizens Financial Group rates % lower than U.S. Bank on Compensation Culture Ratings vs U.S. Bank Ratings based on looking at 1340 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Citizens Financial Group39
U.S. Bank

Team Culture Ratings vs U.S. Bank

Citizens Financial Group

57 / 100

U.S. Bank

79 / 100

Citizens Financial Group rates % lower than U.S. Bank on Team Culture Ratings vs U.S. Bank Ratings based on looking at 1226 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "How would you rate the quality of your coworkers?".

Citizens Financial Group56
U.S. Bank

Environment Culture Ratings vs U.S. Bank

Citizens Financial Group

60 / 100

U.S. Bank

73 / 100

Citizens Financial Group rates % lower than U.S. Bank on Environment Culture Ratings vs U.S. Bank Ratings based on looking at 1227 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Do you have a close friend at work?".

Citizens Financial Group60
U.S. Bank

Sentiment Culture Ratings vs U.S. Bank

Citizens Financial Group

46 / 100

U.S. Bank

75 / 100

Citizens Financial Group rates % lower than U.S. Bank on Sentiment Culture Ratings vs U.S. Bank Ratings based on looking at 1505 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "Are you typically excited about going to work each day?".

Citizens Financial Group44
U.S. Bank