Four Seasons Hotels and Resorts

EMPLOYEE PARTICIPANTS: 296

TOTAL RATINGS: 1777

Ritz-Carlton Claimed Company

EMPLOYEE PARTICIPANTS: 383

TOTAL RATINGS: 1901

Four Seasons Hotels and Resorts vs Ritz-Carlton

Compare Four Seasons Hotels and Resorts versus Ritz-Carlton for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 296 employees and customers of Four Seasons Hotels and Resorts and 383 employees and customers of Ritz-Carlton.

Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts's brand is ranked #256 in the list of Global Top 1000 Brands, as rated by customers of Four Seasons Hotels and Resorts.

Ritz-Carlton

Ritz-Carlton's brand is ranked #49 in the list of Global Top 100 Brands, as rated by customers of Ritz-Carlton. Their current valuation is $44.20B.

4.3/5

Product Quality

4/5

3.9/5

Pricing

3.8/5

4.2/5

Customer Service

4/5

NPS Score

61%	Promoters
15%	Passive
24%	Detractors

NPS Score

63%	Promoters
12%	Passive
25%	Detractors

Net Promoter Score
Winner by 1

See how Four Seasons Hotels and Resorts compares to its competitors

Hyatt

Mandarin Oriental Hotel Group

Marriott

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See how Ritz-Carlton compares to its competitors

Working at Four Seasons Hotels and Resorts vs Working at Ritz-Carlton

80 / 100

CEO Rating
Winner by 1%

Herve Humler

79 / 100

CEO Rating

Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts doesn't have enough ratings to calculate the Team Culture Ratings.

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Ritz-Carlton

Employees at Ritz-Carlton rate their CEO, Herve Humler, 79/100. This score is 1% lower than the scores of Four Seasons Hotels and Resorts' CEO, John Davison. Employees in the Operations and Sales departments rate Herve Humler the highest.

CEO Score 80

CEO Score

CEO Score 79

Overall Culture 76

Overall Culture

Overall Culture 76

eNPS

Gender Score 80

Gender Score

Gender Score 52

Diversity Score 72

Diversity Score

Diversity Score 46

Perk And Benefits 76

Perk And Benefits

Perk And Benefits 75

Professional Dev. 76

Professional Dev.

Professional Dev. 61

Overall Culture at Four Seasons Hotels and Resorts vs Ritz-Carlton

/ 100

Four Seasons Hotels and Resorts

Employees at Four Seasons Hotels and Resorts rate their Overall Culture a 76/100, with HR and Customer Support as the two departments that rate their experience the highest.

Tied

/ 100

Ritz-Carlton

Employees at Ritz-Carlton rate their Overall Culture a /100, with Operations and Sales as the two departments that rate their experience the highest.

Tied

Four Seasons Hotels and Resorts76
Ritz-Carlton

Employee Net Promoter Score at Four Seasons Hotels and Resorts vs Ritz-Carlton

eNPS

Four Seasons Hotels and Resorts

109 Promoters 53%

37 Passives 18%

59 Detractors 29%

eNPS

Ritz-Carlton

147 Promoters 56%

46 Passives 17%

71 Detractors 27%

Employee Net Promoter Score
Winner by %

Four Seasons Hotels and Resorts
Ritz-Carlton28

Gender Score at Four Seasons Hotels and Resorts vs Ritz-Carlton

/ 100

Four Seasons Hotels and Resorts

Employees at Four Seasons Hotels and Resorts rate their Gender Score a 80/100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 28%

/ 100

Ritz-Carlton

Employees at Ritz-Carlton rate their Gender Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

Four Seasons Hotels and Resorts80
Ritz-Carlton

Diversity Score at Four Seasons Hotels and Resorts vs Ritz-Carlton

/ 100

Four Seasons Hotels and Resorts

Employees at Four Seasons Hotels and Resorts rate their Diversity Score a 72/100, with Operations and IT as the two departments that rate their experience the highest.

Diversity Score
Winner by 26%

/ 100

Ritz-Carlton

Employees at Ritz-Carlton rate their Diversity Score a /100, with Operations as the department that rate their experience the highest.

Four Seasons Hotels and Resorts72
Ritz-Carlton46

Perk and Benefits Score at Four Seasons Hotels and Resorts vs Ritz-Carlton

/ 100

Four Seasons Hotels and Resorts

Employees at Four Seasons Hotels and Resorts rate their Perk and Benefits Score a 76/100, with Customer Support and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 1%

/ 100

Ritz-Carlton

Employees at Ritz-Carlton rate their Perk and Benefits Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

Four Seasons Hotels and Resorts76
Ritz-Carlton

Professional Development Score at Four Seasons Hotels and Resorts vs Ritz-Carlton

/ 100

Four Seasons Hotels and Resorts

Employees at Four Seasons Hotels and Resorts rate their Professional Development Score a 76/100.

Professional Development Score
Winner by 15%

/ 100

Ritz-Carlton

Employees at Ritz-Carlton rate their Professional Development Score a /100, with Operations as the department that rate their experience the highest.

Four Seasons Hotels and Resorts79
Ritz-Carlton

Leadership Culture Ratings vs Ritz-Carlton

Four Seasons Hotels and Resorts

78 / 100

Leadership Culture Ratings vs Ritz-Carlton
Winner by 3%

Ritz-Carlton

75 / 100

Four Seasons Hotels and Resorts rates % higher than Ritz-Carlton on Leadership Culture Ratings vs Ritz-Carlton Ratings based on looking at 903 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "How would you rate your executive team?".

Four Seasons Hotels and Resorts
Ritz-Carlton75

Compensation Culture Ratings vs Ritz-Carlton

Four Seasons Hotels and Resorts

70 / 100

Compensation Culture Ratings vs Ritz-Carlton
Winner by 2%

Ritz-Carlton

68 / 100

Four Seasons Hotels and Resorts rates % higher than Ritz-Carlton on Compensation Culture Ratings vs Ritz-Carlton Ratings based on looking at 499 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "How often do you get a raise?".

Four Seasons Hotels and Resorts70
Ritz-Carlton

Team Culture Ratings vs Ritz-Carlton

Four Seasons Hotels and Resorts

73 / 100

Ritz-Carlton

78 / 100

Four Seasons Hotels and Resorts rates % lower than Ritz-Carlton on Team Culture Ratings vs Ritz-Carlton Ratings based on looking at 392 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Do you look forward to interacting with your coworkers?".

Four Seasons Hotels and Resorts73
Ritz-Carlton

Environment Culture Ratings vs Ritz-Carlton

Four Seasons Hotels and Resorts

70 / 100

Environment Culture Ratings vs Ritz-Carlton
Winner by 1%

Ritz-Carlton

69 / 100

Four Seasons Hotels and Resorts rates % higher than Ritz-Carlton on Environment Culture Ratings vs Ritz-Carlton Ratings based on looking at 344 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What's the work pace at your company?".

Four Seasons Hotels and Resorts70
Ritz-Carlton

Sentiment Culture Ratings vs Ritz-Carlton

Four Seasons Hotels and Resorts

80 / 100

Ritz-Carlton

82 / 100

Four Seasons Hotels and Resorts rates % lower than Ritz-Carlton on Sentiment Culture Ratings vs Ritz-Carlton Ratings based on looking at 864 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How confident are you about the future success of your company?".

Four Seasons Hotels and Resorts80
Ritz-Carlton