Frost Bank

EMPLOYEE PARTICIPANTS: 112

TOTAL RATINGS: 1063

USAA Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 118

TOTAL RATINGS: 2219

Frost Bank vs USAA

Compare Frost Bank versus USAA for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 112 employees and customers of Frost Bank and 118 employees and customers of USAA.

Frost Bank

Frost Bank's brand is ranked #791 in the list of Global Top 1000 Brands, as rated by customers of Frost Bank.

USAA

USAA's brand is ranked #70 in the list of Global Top 100 Brands, as rated by customers of USAA.

3.9/5

Product Quality

3.3/5

3.7/5

Pricing

3.2/5

4/5

Customer Service

3.3/5

NPS Score

64%	Promoters
11%	Passive
25%	Detractors

Net Promoter Score
Winner by 32

NPS Score

49%	Promoters
9%	Passive
42%	Detractors

See how Frost Bank compares to its competitors

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See how USAA compares to its competitors

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Navy Federal Credit Union

Valiant

Sagicor Financial

Working at Frost Bank vs Working at USAA

83 / 100

CEO Rating
Winner by 2%

Wayne Peacock

81 / 100

CEO Rating

Frost Bank

Frost Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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USAA

Employees at USAA rate their CEO, Wayne Peacock, 81/100. This score is 2% lower than the scores of Frost Bank's CEO, Phillip Green. Employees in the Marketing and Design departments rate Wayne Peacock the highest.

CEO Score 83

CEO Score

CEO Score 81

Overall Culture 73

Overall Culture

Overall Culture 77

eNPS

Gender Score 55

Gender Score

Gender Score 78

Diversity Score 60

Diversity Score

Diversity Score 77

Perk And Benefits 88

Perk And Benefits

Perk And Benefits 85

Professional Dev. 47

Professional Dev.

Professional Dev. 61

Overall Culture at Frost Bank vs USAA

/ 100

Frost Bank

Employees at Frost Bank rate their Overall Culture a 73/100, with Sales as the department that rate their experience the highest.

/ 100

USAA

Employees at USAA rate their Overall Culture a /100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

Frost Bank73
USAA

Employee Net Promoter Score at Frost Bank vs USAA

eNPS

Frost Bank

48 Promoters 58%

15 Passives 18%

20 Detractors 24%

Employee Net Promoter Score
Winner by 1%

eNPS

USAA

55 Promoters 56%

20 Passives 21%

22 Detractors 23%

Frost Bank33
USAA

Gender Score at Frost Bank vs USAA

/ 100

Frost Bank

Employees at Frost Bank rate their Gender Score a 55/100.

/ 100

USAA

Employees at USAA rate their Gender Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Gender Score
Winner by 23%

Frost Bank
USAA78

Diversity Score at Frost Bank vs USAA

/ 100

Frost Bank

Employees at Frost Bank rate their Diversity Score a 60/100.

/ 100

USAA

Employees at USAA rate their Diversity Score a /100, with Customer Support and HR as the two departments that rate their experience the highest.

Diversity Score
Winner by 17%

Frost Bank
USAA77

Perk and Benefits Score at Frost Bank vs USAA

/ 100

Frost Bank

Employees at Frost Bank rate their Perk and Benefits Score a 88/100.

Perk and Benefits Score
Winner by 3%

/ 100

USAA

Employees at USAA rate their Perk and Benefits Score a /100, with Marketing and HR as the two departments that rate their experience the highest.

Frost Bank90
USAA

Professional Development Score at Frost Bank vs USAA

/ 100

Frost Bank

Employees at Frost Bank rate their Professional Development Score a 47/100.

/ 100

USAA

Employees at USAA rate their Professional Development Score a /100, with Engineering and HR as the two departments that rate their experience the highest.

Professional Development Score
Winner by 14%

Frost Bank45
USAA

Leadership Culture Ratings vs USAA

Frost Bank rates % lower than USAA on Leadership Culture Ratings vs USAA Ratings based on looking at 731 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "Does Your Boss Hurt Your Company Culture?".

Frost Bank74
USAA

Compensation Culture Ratings vs USAA

Frost Bank rates % lower than USAA on Compensation Culture Ratings vs USAA Ratings based on looking at 491 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "How often do you get a raise?".

Frost Bank74
USAA

Team Culture Ratings vs USAA

Frost Bank rates % lower than USAA on Team Culture Ratings vs USAA Ratings based on looking at 430 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "How would you rate the quality of your coworkers?".

Frost Bank77
USAA

Environment Culture Ratings vs USAA

Frost Bank rates % lower than USAA on Environment Culture Ratings vs USAA Ratings based on looking at 468 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "What's the work pace at your company?".

Frost Bank71
USAA

Sentiment Culture Ratings vs USAA

Frost Bank

81 / 100

Sentiment Culture Ratings vs USAA
Winner by 1%

USAA

80 / 100

Frost Bank rates % higher than USAA on Sentiment Culture Ratings vs USAA Ratings based on looking at 457 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What would you most like to see improved at your company?".

Frost Bank81
USAA