Helpware vs SupportNinja | Comparably
Comparably
Profile Image
VS
Helpware Claimed Company
EMPLOYEE
PARTICIPANTS
875
TOTAL
RATINGS
15359
SupportNinja
EMPLOYEE
PARTICIPANTS
6
TOTAL
RATINGS
78

Helpware vs SupportNinja

Compare Helpware versus SupportNinja for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 875 employees and customers of Helpware and 6 employees and customers of SupportNinja.

Helpware

Helpware's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Helpware.

SupportNinja

SupportNinja's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SupportNinja.

4/5
Product Quality
5/5
3.9/5
Pricing
5/5
4/5
Customer Service
4.5/5
42
NPS Score
67%Promoters
8%Passive
25%Detractors

Net Promoter Score
Winner by 8

34
NPS Score
67%Promoters
0%Passive
33%Detractors

Working at Helpware vs Working at SupportNinja

Robert Nash Helpware's CEO
95 / 100

CEO Rating
Winner by 7%

Connor Tomkies SupportNinja's CEO
Connor Tomkies
88 / 100

CEO Rating

Helpware

Helpware doesn't have enough ratings to calculate the Team Culture Ratings.

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SupportNinja

Employees at SupportNinja rate their CEO, Connor Tomkies, 88/100. This score is 7% lower than the scores of Helpware's CEO, Robert Nash.

CEO Score 95
CEO Score
CEO Score 88
Overall Culture 87
Overall Culture
Overall Culture 81
81
eNPS
49
Gender Score 84
Gender Score
Gender Score N/A
Diversity Score 83
Diversity Score
Diversity Score N/A
Perk And Benefits 77
Perk And Benefits
Perk And Benefits 53
Professional Dev. 81
Professional Dev.
Professional Dev. N/A

Overall Culture at Helpware vs SupportNinja

87
/ 100
Helpware

Employees at Helpware rate their Overall Culture a 87/100, with Admin and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 6%

81
/ 100
SupportNinja

Employees at SupportNinja rate their Overall Culture a /100.

  • Helpware87
  • SupportNinja

Employee Net Promoter Score at Helpware vs SupportNinja

81
eNPS
Helpware
694 Promoters 85%
91 Passives 11%
32 Detractors 4%

Employee Net Promoter Score
Winner by 32%

49
eNPS
SupportNinja
4 Promoters 66%
1 Passives 17%
1 Detractors 17%
  • Helpware80
  • SupportNinja

Gender Score at Helpware vs SupportNinja

84
/ 100
Helpware

Employees at Helpware rate their Gender Score a 84/100, with Admin and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner

0
/ 100
SupportNinja

SupportNinja doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

  • Helpware84

Diversity Score at Helpware vs SupportNinja

83
/ 100
Helpware

Employees at Helpware rate their Diversity Score a 83/100, with Admin and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

0
/ 100
SupportNinja

SupportNinja doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

  • Helpware83

Perk and Benefits Score at Helpware vs SupportNinja

77
/ 100
Helpware

Employees at Helpware rate their Perk and Benefits Score a 77/100, with Admin and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 24%

53
/ 100
SupportNinja

Employees at SupportNinja rate their Perk and Benefits Score a /100.

  • Helpware77
  • SupportNinja

Professional Development Score at Helpware vs SupportNinja

81
/ 100
Helpware

Employees at Helpware rate their Professional Development Score a 81/100, with IT and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

0
/ 100
SupportNinja

SupportNinja doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

  • Helpware81

Leadership Culture Ratings vs SupportNinja

Helpware
93 / 100

Leadership Culture Ratings vs SupportNinja
Winner by 7%

SupportNinja
86 / 100

Helpware rates % higher than SupportNinja on Leadership Culture Ratings vs SupportNinja Ratings based on looking at 3325 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "How would you rate your manager?".

  • Helpware93
  • SupportNinja

Compensation Culture Ratings vs SupportNinja

Helpware
80 / 100

Compensation Culture Ratings vs SupportNinja
Winner by 38%

SupportNinja
42 / 100

Helpware rates % higher than SupportNinja on Compensation Culture Ratings vs SupportNinja Ratings based on looking at 1984 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

  • Helpware80
  • SupportNinja

Team Culture Ratings vs SupportNinja

Helpware
96 / 100

Team Culture Ratings vs SupportNinja
Winner by 12%

SupportNinja
84 / 100

Helpware rates % higher than SupportNinja on Team Culture Ratings vs SupportNinja Ratings based on looking at 1942 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What are some of the best things about your team?".

  • Helpware96
  • SupportNinja

Environment Culture Ratings vs SupportNinja

Helpware
83 / 100
SupportNinja
83 / 100

Tied

Helpware tied with SupportNinja on Environment Culture Ratings vs SupportNinja Ratings based on looking at 2149 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What needs to change to make the company culture better?".

  • Helpware83
  • SupportNinja

Sentiment Culture Ratings vs SupportNinja

Helpware
92 / 100

Sentiment Culture Ratings vs SupportNinja
Winner by 5%

SupportNinja
87 / 100

Helpware rates % higher than SupportNinja on Sentiment Culture Ratings vs SupportNinja Ratings based on looking at 2003 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What's going wrong and how can it be improved?".

  • Helpware92
  • SupportNinja