42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Helpware
Marketing or Exec? Claim Your Free Account
About Helpware's Brand
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Helpware NPS
Helpware's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether Helpware's customers would recommend using the product based on a scale of -100 to 100.
Helpware Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
Helpware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 33 | Sep 2021 | 33 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 20 | May 2022 | 20 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 15 | Jul 2022 | 15 |
Aug 2022 25 | Aug 2022 | 25 |
Nov 2022 40 | Nov 2022 | 40 |
Oct 2023 45 | Oct 2023 | 45 |
Nov 2023 41 | Nov 2023 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helpware NPS by Gender
Helpware's NPS was rated 100 by Male customers on Comparably.
Male
100
Helpware's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Helpware's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Helpware NPS by Ethnicity
Helpware's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Helpware NPS by Age
Helpware's NPS was rated 100 points by customers ages 26-30 on Comparably.
Helpware NPS by Usage
Helpware's NPS was rated 100 points by customers who have used Helpware's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Helpware Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Helpware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helpware Customer Loyalty Score by Gender
Helpware's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Helpware.
Male
78%
Yes
Female
N/A
Yes
Helpware Customer Loyalty Score by Ethnicity
Helpware's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Helpware.
70
out of 100
African American/Black
Helpware Customer Loyalty Score by Age
Helpware's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Helpware.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
Helpware Customer Loyalty Score by Usage
Helpware's Customer Loyalty score was rated 78% by customers who have used Helpware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Helpware Product Quality
4/5
Helpware has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Helpware's overall Product Quality score rated by its users and customers.
Helpware Product Information
Helpware’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Quick Insights into Helpware Product Quality
Helpware's Product Quality score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Helpware's Product Quality.
Ranked Helpware Product Quality the Highest
Helpware Product Quality Score by Gender
Helpware's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Helpware.
Male
5/5
Female
N/A
Helpware Product Quality Score by Ethnicity
Helpware's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Helpware.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Helpware Product Quality Score by Age
Helpware's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Helpware.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Helpware Product Quality Score by Usage
Helpware's Product Quality score was rated 5 stars by customers who have used Helpware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Helpware Pricing
Helpware ROI & Value For Money
3.9/5
Helpware has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Helpware's overall ROI score rated by its users and customers.
Quick Insights into Helpware ROI
Helpware's ROI score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Helpware's ROI score.
Ranked Helpware ROI the Highest
Helpware ROI Score by Gender
Helpware's ROI score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Helpware.
Male
4.9/5
Female
N/A
Helpware ROI Score by Ethnicity
Helpware's ROI score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Helpware.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Helpware ROI Score by Age
Helpware's ROI score was rated 4.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Helpware.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.9 | 26-30 | 4.9 |
Helpware ROI Score by Usage
Helpware's ROI score was rated 4.9 stars by customers who have used Helpware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Helpware Customer Satisfaction (CSAT)
Helpware Customer Satisfaction (CSAT) Score
78 / 100
Helpware has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Helpware Customer Satisfaction
Helpware's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Helpware's Customer Satisfaction.
Ranked Helpware Customer Satisfaction the Highest
Helpware Customer Satisfaction Score by Gender
Helpware's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Helpware.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Helpware Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Helpware's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Helpware.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Helpware Customer Satisfaction Score by Age
Helpware's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Helpware.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Helpware Customer Satisfaction Score by Usage
Helpware's Customer Satisfaction score was rated 100 points by customers who have used Helpware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Helpware Customer Service
4/5
Helpware has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Helpware's overall Customer Service score rated by its users and customers.
About Helpware's Customer Service
Address
110 W Vine St, 5th Floor Ste 17, Lexington, KY 40507
Website
https://www.helpware.com/?utm_source=comparably&utm_medium=referral&utm_campaign=profile
Phone Number
+1 (949) 273-2824
Helpware's Social Links
Quick Insights into Helpware Customer Service
Helpware's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Helpware's Customer Service score.
Ranked Helpware Customer Service the Highest
Helpware Customer Service Score by Gender
Helpware's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Helpware.
Male
4.9/5
Female
N/A
Helpware Customer Service Score by Ethnicity
Helpware's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Helpware.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Helpware Customer Service Score by Age
Helpware's Customer Service score was rated 4.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Helpware.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.9 | 26-30 | 4.9 |
Helpware Customer Service Score by Usage
Helpware's Customer Service score was rated 4.9 stars by customers who have used Helpware's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Helpware as an Employer
4.9/5
Helpware has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Helpware scored a 42 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Helpware would recommend the brand to a friend. ENPS measures how likely Helpware employees would recommend working at Helpware to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
