Navy Federal Credit Union Claimed Company

EMPLOYEE PARTICIPANTS: 365

TOTAL RATINGS: 3204

USAA Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 118

TOTAL RATINGS: 2219

Navy Federal Credit Union vs USAA

Compare Navy Federal Credit Union versus USAA for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 365 employees and customers of Navy Federal Credit Union and 118 employees and customers of USAA.

Navy Federal Credit Union

Navy Federal Credit Union's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Navy Federal Credit Union.

USAA

USAA's brand is ranked #70 in the list of Global Top 100 Brands, as rated by customers of USAA.

2.6/5

Product Quality

3.3/5

2.6/5

Pricing

3.2/5

2.5/5

Customer Service

3.3/5

-24

NPS Score

34%	Promoters
8%	Passive
58%	Detractors

NPS Score

49%	Promoters
9%	Passive
42%	Detractors

Net Promoter Score
Winner by 31

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Working at Navy Federal Credit Union vs Working at USAA

76 / 100

CEO Rating

Wayne Peacock

81 / 100

CEO Rating
Winner by 5%

Navy Federal Credit Union

Navy Federal Credit Union doesn't have enough ratings to calculate the Team Culture Ratings.

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USAA

Employees at USAA rate their CEO, Wayne Peacock, 81/100. This score is 5% higher than the scores of Navy Federal Credit Union's CEO, Dietrich Kuhlmann. Employees in the Marketing and Design departments rate Wayne Peacock the highest.

CEO Score 76

CEO Score

CEO Score 81

Overall Culture 72

Overall Culture

Overall Culture 77

eNPS

Gender Score 75

Gender Score

Gender Score 78

Diversity Score 71

Diversity Score

Diversity Score 77

Perk And Benefits 81

Perk And Benefits

Perk And Benefits 85

Professional Dev. 68

Professional Dev.

Professional Dev. 61

Overall Culture at Navy Federal Credit Union vs USAA

/ 100

Navy Federal Credit Union

Employees at Navy Federal Credit Union rate their Overall Culture a 72/100, with HR and IT as the two departments that rate their experience the highest.

/ 100

USAA

Employees at USAA rate their Overall Culture a /100, with Marketing and Customer Support as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

Navy Federal Credit Union72
USAA

Employee Net Promoter Score at Navy Federal Credit Union vs USAA

eNPS

Navy Federal Credit Union

160 Promoters 55%

44 Passives 15%

89 Detractors 30%

eNPS

USAA

55 Promoters 56%

20 Passives 21%

22 Detractors 23%

Employee Net Promoter Score
Winner by %

Navy Federal Credit Union24
USAA

Gender Score at Navy Federal Credit Union vs USAA

/ 100

Navy Federal Credit Union

Employees at Navy Federal Credit Union rate their Gender Score a 75/100, with Customer Support and Design as the two departments that rate their experience the highest.

/ 100

USAA

Employees at USAA rate their Gender Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Gender Score
Winner by 3%

Navy Federal Credit Union76
USAA

Diversity Score at Navy Federal Credit Union vs USAA

/ 100

Navy Federal Credit Union

Employees at Navy Federal Credit Union rate their Diversity Score a 71/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

USAA

Employees at USAA rate their Diversity Score a /100, with Customer Support and HR as the two departments that rate their experience the highest.

Diversity Score
Winner by 6%

Navy Federal Credit Union71
USAA

Perk and Benefits Score at Navy Federal Credit Union vs USAA

/ 100

Navy Federal Credit Union

Employees at Navy Federal Credit Union rate their Perk and Benefits Score a 81/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

USAA

Employees at USAA rate their Perk and Benefits Score a /100, with Marketing and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 4%

Navy Federal Credit Union81
USAA

Professional Development Score at Navy Federal Credit Union vs USAA

/ 100

Navy Federal Credit Union

Employees at Navy Federal Credit Union rate their Professional Development Score a 68/100, with IT as the department that rate their experience the highest.

Professional Development Score
Winner by 7%

/ 100

USAA

Employees at USAA rate their Professional Development Score a /100, with Engineering and HR as the two departments that rate their experience the highest.

Navy Federal Credit Union68
USAA

Leadership Culture Ratings vs USAA

Navy Federal Credit Union

72 / 100

USAA

77 / 100

Navy Federal Credit Union rates % lower than USAA on Leadership Culture Ratings vs USAA Ratings based on looking at 1259 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Are your company's goals clear, and are you invested in them?".

Navy Federal Credit Union72
USAA

Compensation Culture Ratings vs USAA

Navy Federal Credit Union

74 / 100

USAA

80 / 100

Navy Federal Credit Union rates % lower than USAA on Compensation Culture Ratings vs USAA Ratings based on looking at 839 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Does your company give annual bonuses?".

Navy Federal Credit Union74
USAA

Team Culture Ratings vs USAA

Navy Federal Credit Union

71 / 100

USAA

81 / 100

Navy Federal Credit Union rates % lower than USAA on Team Culture Ratings vs USAA Ratings based on looking at 711 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

Navy Federal Credit Union71
USAA

Environment Culture Ratings vs USAA

Navy Federal Credit Union

68 / 100

USAA

73 / 100

Navy Federal Credit Union rates % lower than USAA on Environment Culture Ratings vs USAA Ratings based on looking at 724 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What % of the time are you bored at work?".

Navy Federal Credit Union68
USAA

Sentiment Culture Ratings vs USAA

Navy Federal Credit Union

76 / 100

USAA

80 / 100

Navy Federal Credit Union rates % lower than USAA on Sentiment Culture Ratings vs USAA Ratings based on looking at 849 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "Are you typically excited about going to work each day?".

Navy Federal Credit Union76
USAA