I liked the friendly inviting space. The staff were welcoming and supportive.

Communication, and having a team in general. Our leadership has been 2 people at multiple locations and us having no location manager for 8 months now.

The attempt at raising moral through small holiday activities. But that feels like a cover to the actual issues that if fixed would positively affect the whole clinic and things would run much smoother.

The level at which you can gain benefits is not achievable by most employees without significant burn out. Which then puts you under the required hours and you lose said benefits. Lowering the required full time hours would help. Having payroll done correctly would also help.

We recently gain several new employees and were having issues with consistency in cleaning our rooms before they arrived. I have asked for a refresh for all employees on room cleanings and the answer I received was a packet of procedures to be signed. No hands on check ins. No constructive solution.

The constant turn around at the company has lead to many clients being frustrated and canceling memberships and the lack of communication with lack of an in house manager has employees at a loss when issues arise. An email does not help with a problem needing solved at the front desk in that moment.