Massage Envy Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
It’s a paycheck. If I keep my head down and ignore everything but my clients, it?
Review from Operations Dept
What do you like best about the leadership team?
Communication is clear and helpful organized
Review from Operations Dept
Massage Envy is a franchise so obviously each location will have a bit different dynamic in the leadership team. The location I work at could use some work within the leadership. One good thing about the leadership is that they are typically friendly upon approaching them.
Review from Operations Dept
Leadership is reasonable. i work the hours i want to without much hassle.
Review from Operations Dept
What does the leadership team need to get better at?
Sympathy and being caring to other needs
Review from Operations Dept
Professionalism, talking to their employees with respect, not belittling them.
Review from Operations Dept
Valuing their employees and better management.
Review from Operations Dept
At my Massage Envy location management leaves early and does as little as possible. Our store is in a great location and has loyal clients but we struggle to bring new members in because of lack of leadership. Executive mgrs. don?
Review from Operations Dept
Caring and understanding of their employees
Review from Operations Dept
What is the best part about your compensation package?
I love massage envy the benefit and how flex able the schedual was to my needs
Review from Operations Dept
Paid time off, holidays off.
Review from Operations Dept
We don't have any real compensation package.
Review from Operations Dept
i get compensated a standard amount, and then tipped by customers as well. i feel that it is adequate compensation.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay and maybe giving back by getting lunch every now and then
Review from Operations Dept
I'm esthetician with years under my belt and I get paid less than the massage therapists, I am treated so disrespectfully as well as the rest of the staff. They make us feel very expendable, I am constantly running out of supplies and having to wait weeks to get supplies I need.
Review from Operations Dept
I am more concerned about being treated as a human being.
Review from Operations Dept
ME pay structure is such that therapists must rely on tips for 50% of a livable income. Their main selling point is discount services for membership. Those two factors add up to worker exploitation and most people never realize or appreciate how little we’
Review from Operations Dept
I have had a lot of bad experiences at Massage Envy and I have chosen to never work for this company again. The communication at my last clinic was terrible. I maxed out at $22 and that shouldn't be the highest wage a therapist can make.
Review from Operations Dept
What are some of the best things about your team?
The employee subtracting management are caring and consistent.
Review from Operations Dept
Our front desk and therapist teams are some of the best, most dedicated people in the industry. They soldier on despite having no leadership or backup from management and truly care about the success of each other and the store. Concerns are mostly ignored in favor of mgmt?
Review from Operations Dept
We are a family and the empathy
Review from Operations Dept
The best thing about my team is that everyone is willing to help out in times of need.
Review from Operations Dept
I work with a highly-skilled, professional, overall happy team, so i can't say anything negative about them.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Self entitlement and respect towards others.
Review from Operations Dept
Doing their jobs correctly and working together
Review from Operations Dept
Everyone needs to be responsible and do their share of clinic tasks
Review from Operations Dept
They need to help with cleaning the store.
Review from Operations Dept
Therapists at Massage Envy should, ideally, perform light to deep pressure; however, at the clinic where I was employed, this was not considered to be of importance upon hiring new therapists. As a result, our clinic was ill-equipped to meet the needs of our client base.
Review from Operations Dept
What is most positive about the culture and environment at your company?
My co-workers are like a family subtracting management
Review from Operations Dept
The most positive thing are my fellow therapists we lift eachother up when management tears us down.
Review from Operations Dept
Everyone pretends to be perfect and happy
Review from Operations Dept
Helping people every day and hearing that they feel better
Review from Operations Dept
Most of the clients are really nice.
Review from Operations Dept
What needs to change to make the company culture better?
My manager is extremely judgmental, rude, and gossips about their employees.
Review from Operations Dept
The staff was beyond ill-trained and regularly created problems for therapists rather than serving as an ally in customer service. Clients I had been working with for years began inquiring as to the competency of the front desk staff due to the front desk staff’s lack of knowledge and poor service.
Review from Operations Dept
What did you like most about the interview process?
My interview was with a different manager than our current one. She was accommodating and very appreciative of my skills. She hired other quality therapists after me.
Review from Operations Dept
I liked the fact that they were interested in hiring me
Review from Operations Dept
The manager and the positive feed back
Review from Operations Dept
I was called back and offered a position pretty quickly.
Review from Operations Dept
Its very easy because you start online.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Massage Envy yet.
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What makes you most happy at work?
The guest and members over all wellness and knowing through my hands I was able to make there day better
Review from Operations Dept
The relaxed environment and amazing coworkers make me most happy at work.
Review from Operations Dept
See my regular clients and getting new ones. Knowing that clients benefit from what I do.
Review from Operations Dept
Being able to make money doing what i love, and interacting with new people every day.
Review from Operations Dept
What's going wrong and how can it be improved?
The company is so unprofessional and unhelpful
Review from Operations Dept
I need a new manager.
Review from Operations Dept
Mgmt. needs to take responsibility and show up. Stop blaming others for problems you create. Admit and apologize when you?
Review from Operations Dept
This company is cheapened by pushing membership sales so hard. It ruins a lot of people's experiences when they come in
Review from Operations Dept
Each time the leadership changed our clinic suffered. The loss of the last clinic manager was devastating to morale and no explanation was ever given, though by all accounts and based on historical patterns we could only speculate he put the interests and safety of the therapists ahead of anything.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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