Lumen (formerly CenturyLink) Operations Department Employee Reviews
Briefly describe your overall experience at your company
Was a great company when it was Qwest now it is the worst company on the planet hands down.
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What do you like best about the leadership team?
Their commitment to correcting the lack of diversity in upper management; but may only hope they're serious
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Communication is great they listen
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Not much. At least they respect and appreciate veterans
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they will listen. they are open to change.
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They are approachable and friendly
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What does the leadership team need to get better at?
The Executives at Lumen are about taking for themselves.
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All the Level 3 execs need to go & the CTL execs who stayed & haven't spoken up on how Stores is treating 1 entire side of this company, also need to go. How much do employees have to give up for you multi-million dollar execs to be happy? Greed at it's best & worse services
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They just need to quit. None of them know the real world . All a bunch of bean counters with no compassion for the hard working people who do the real work. Management coukd have cared less about field techs during the pandemic never ever said thanks for being on the frontlines
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Build the network and actively compete
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LEADERSHIP!!! And caring for its customers
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What is the best part about your compensation package?
That I at least have a meager one
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I receive a .15% bonus
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Incentives and bonuses as well as allowances
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The medical benefits are good.
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The added resources provided by the company (rally, percepio, etc)
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Why do you feel undervalued and what would make you feel better about your compensation?
Im paid less than others while doing more.
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Just a number on a soread sheet thats all i am. They woukd pay minimum wage if it was not for the union.
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Have not received promotion and accompanying pay that was promised 2 years ago.
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Stop the constant layoffs and changes
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My organization works to support 40% of annual revenue, but we are constantly underpaid given local cost of living conditions. HR compares salaries in the industry, and we are underpaid (nearly across the board), but there is never money for raises.
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What are some of the best things about your team?
We work together & none of us like the executive teams.
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We Work well together daily
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Peers are supportive and encouraging.
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we are a newer team and very supportive of each other
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We have good camaraderie and are great about supporting one another.
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What do your coworkers need to improve and how could you work together better?
Training is needed to level the field.
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What co workers everyone has been forced out or surplussed.
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Learn how to do their jobs correctly
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They are bullies and dont care
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If they had better training. They don't seem to want to hire experience
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What is most positive about the culture and environment at your company?
Desk jockeys go home early on Fridays leaving the workers to get on with our work without being interrupted by people who don't have a clue
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the flexibility and the work being done by ERGs
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I can work independently and with a team when necessary.
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The coworker and I create a good environment despite the company activities
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It's welcoming to people of all backgrounds
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What needs to change to make the company culture better?
Replace the entire management from the top down.
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get rid of "the plan" you can't measure how long a job in this profession will take there are to many variables that play into the job
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Less favortism and teamwork cabletechs get paid to sit in trucks and play game allday what a waist of company money
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Taking care of the plant. And truly put safety before profit
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Policies need to be followed by all, not just floor employees. Work that does not belong in the center needs to be removed. The do more with less culture is tiresome and insulting. Managed devices grow while the amount of people to support them dwindles. Automation is in its infancy.
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What did you like most about the interview process?
Chance to talk to all the team members.
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It was good experience and I had the ability to ask questions.
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The interview was timely and relevant
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Interviewed several acquisitions ago under a different company so not really relevant. I was interviewed by my direct manager only who judged not just my technical ability but also character
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I had group interviews with several hiring managers. Each had a great set of questions and were invested in my responses.
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What would you improve about your company's interview process?
Stop using PearsonVue to interview anyone for any position. Computers don't hire people. People hire people.
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being allowed to have a free conversation with the interviewer to truly get to know the candidate; versus generic questions that are not a true measure of the capabilities of the interviewee
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What makes you most happy at work?
Contributing to the future of electronic communications.
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Working with people to solve problems.
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the freedom and flexibility to get my job done; i'm not micromanaged
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all of the people I get to work with and learn from.
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When I get paid every week
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What's going wrong and how can it be improved?
repair times use to be 24hrs, even for residential services. Since Storey has come along, he changed residential repair times to up to 14 days & did this in the middle of a pandemic. Everything gets back burnered, except for Level 0.
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Sell us off let us find new life with new management Ceo shoukd be in prison along with all telecom CEOs all of them only care about their pay
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The company is self sabotaging it’s self and actively laying off
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I would love for the company to provide an environment of growth
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A new CEO who cares about the customers would be a good start
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What do you like best about your company?
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What would you most like to see improved at your company?
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