The Cheesecake Factory Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Understanding, able to work with scheduling, easy to communicate with.
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They are nice and good work
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They work side by side with you.
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An amazing place to work! The best training in the business. Flexible, consistent pay and great people to work with!
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They offer a wide variety of benefits, donate to numerous charities, a relief fund for employees experiencing life altering situations, & other events like employee appreciation week.
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What does the leadership team need to get better at?
Communicating with each other. They need to all be on the same page, oftentimes we are getting mixed messages from different managers
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What is the best part about your compensation package?
PTO, Health Benefits and consistent pay
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The many options they offer
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Benefits are great, but a little expensive especially for servers
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Cheaper insurance than other companies
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Excellent benefits. Multiple incentives offered and extra benefits.
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Why do you feel undervalued and what would make you feel better about your compensation?
I work on the hardest area and we are constantly understaffed. If the job requires 5 workers and onlyv2 show up I should be compensated for that. Dishroom
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I would feel better about my compensation if it were an actual living wage. Right now I'm only paid $12 per hour, which is taxed because I am a tipped worker, so I'm not really making a full $12 per hour. I have to work other jobs to afford to live on my own and pay all my bills
Review from Operations Dept
4% match on 401k? Really?
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We were paid less and did alot more work the expectations were unfairly high
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Low wage, need a higher starting wages. And more affordable health care options.
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What are some of the best things about your team?
They are nice it good get along with
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Most people are very friendly and enthusiastic
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working with the customers daily
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We are like a family.
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More accountability same expectations for entire team
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What do your coworkers need to improve and how could you work together better?
Well where to begin? I feel I'm doing the best and working great as a part of the Cheesecake team. Minimal team work occurs here. Managers absolutely DO NOT hold these particular employees responsible. We need people running drinks instead of standing at the well.
Review from Operations Dept
Everyone feels undervalued and unsupported so in turn we don't always work as a team. We are always asked to do more and more by management, but they don't always give us the tools we need to do our jobs. Why would I go out of my way to help them, when they don't even give me the tools I need
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Everyone is stressed and unappreciated. They are like pows
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Learn to be more independent, they cannot do simple tasks themselves
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What is most positive about the culture and environment at your company?
Great attitude and flexibility with positive feedback from management
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They are friendly get along with
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The people, the fun and meeting so many people
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working with the customers and other people as well
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The most positive is how awesome my coworkers are. You can also tell that Corporate has rules in place to try and make it a great place to work, but that doesn't always trickle down into the individual restaurants. Managers are also overworked and underpayed
Review from Operations Dept
What needs to change to make the company culture better?
Stop cutting hourly budget and allow us the pay what people deserve
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Stop doing more with less. Value associates it's not easy to work at cheesecake
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What did you like most about the interview process?
Communication with management and extremely professional
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They usually hire for personality
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It was pretty basic, cant say anything stands out.
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everything went well with the interview
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The managers were very warm and welcoming and had a lot of enthusiasm.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of The Cheesecake Factory yet.
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What makes you most happy at work?
The consistency and the overtime.
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Have fun with my coworkers everyone are friendly
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The people, the structure and the drive to exceed guest and staff expectations!
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being with other people as well
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The people I work with.
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What's going wrong and how can it be improved?
Management is overworked & have lack of passion. They let us know how fed up they are to the point where asking them for assistance has become a burden. Bus boys are NOT team players whatsoever! Management needs to promote team work & hold staff responsible. Favorites are definitely played here!
Review from Operations Dept
We need higher pay, more organization between managers and more resources. If I have to go searching for glassware to get my tables drinks every day, I'm not going to be excited to go to work. I have managers who I ask for help and they tell me to go find a different manager--that shouldn't happen
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Over worked and understaffed on a daily basis
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We used to be the leader in the industry in every category. We paid the best. We staffed for success. Now it's all about hitting numbers for shareholders instead of driving sales and delivering a great experience to the guests. We are expected to do so much more, with so much less.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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