Massage Envy Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
Exploitative, with childish management, and thoroughly unprofessional.
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
Theyre understanding and not pushy.
Review from Sales Dept
Inclusive team oriented kind and supportive
Review from Sales Dept
Understands working with people who have service dogs
Review from Sales Dept
The have good online training and protocol
Review from Sales Dept
What does the leadership team need to get better at?
I constantly get mixed information and my employment gets threatened and I don't even know why because then I get told I'm doing nothing wrong at all. Total mixed messages and no communication at all about what is really happening.
Review from Sales Dept
It's a franchise, so your experience depends on the owner, or more likely, the clinic manager they have appointed. My experience has not been great, as an esthetician. We're constantly out of back bar products, & our equipment is old and hazardous (I've been personally injured.)
Review from Sales Dept
Leadership needs to focus on work and stop gossiping
Review from Sales Dept
communication, consistency, reliability, accountability, and honesty
Review from Sales Dept
The leadership should not mistreat their employees. In the past five months, nine front desks associates have quit without notice. This is due to the mistreatment of employees by the owner.
Review from Sales Dept
What is the best part about your compensation package?
They stress you sell memberships, but you get 7 dollars for each membership you sell.
Review from Sales Dept
Getting the free hour service every month
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay, better healthcare and more realistic work expectations
Review from Sales Dept
My managing team requested I cut my hours (due to unproductive time, despite having a 68% rebook rate pre-covid) and then brought on one of their recently licensed managers as a new hire, at 60 hrs/wk. The nepotism is real, and experience doesn't matter.
Review from Sales Dept
More money higher hourly pay rate
Review from Sales Dept
I feel undervalued because I’ve reported multiple issues about my other front desk co workers and nothing has been done. I’m tired of the managers giving me tasks
Review from Sales Dept
I felt undervalued because there needs to be no false promises made
Review from Sales Dept
What are some of the best things about your team?
We are constantly treated like less than but srill show up and do our job effectively
Review from Sales Dept
Good therapists caring environment helpful
Review from Sales Dept
they were always super friendly and nice
Review from Sales Dept
The team is extremely hard working and helps create a positive work environment.
Review from Sales Dept
The team works together to make a hostile work environment the best it can be. However, the turn over rate is extremely high.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
more communication & meetings to discuss efficiency
Review from Sales Dept
Hire a manager and more service providers
Review from Sales Dept
Being more gentle with peoples feelings. Understanding coworkers boundaries. Knowing your postion and what your capable of. Gossiping.
Review from Sales Dept
they need to improve on everything
Review from Sales Dept
it all comes down to communication and support.
Review from Sales Dept
What is most positive about the culture and environment at your company?
service providers that are kind and create positive spirits
Review from Sales Dept
Focus on goals have fun friendly competitions
Review from Sales Dept
free massages we all get
Review from Sales Dept
everyone always had a smile on their face
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Clients feedback after their massage
Review from Sales Dept
What needs to change to make the company culture better?
Diversity, not being made to feel like you have to change to be taken seriously
Review from Sales Dept
Our management is a stereotypical high school clique. They don't communicate with the service providers, and actively sabotage anyone not in "the loop."
Review from Sales Dept
Managers need to have better structure for their employees.
Review from Sales Dept
we need more staff. and management who are appreciative of all that is done around here.
Review from Sales Dept
The employees should be treated better.
Review from Sales Dept
What did you like most about the interview process?
It wasnt robotic I felt like I would be valued and treated with respect
Review from Sales Dept
The primary voice at my interview was familiar with my prior experience. She has since left the company.
Review from Sales Dept
The amount of time spent on training
Review from Sales Dept
The practice for the sales pitch.
Review from Sales Dept
the hiring manager called me back and hired me a week later
Review from Sales Dept
What would you improve about your company's interview process?
I got mislead about most of my duties, didn't really get the chance to debate anything or ask questions. I got lied to about most of my benefits and oppertunities.
Review from Sales Dept
just try to be polite over the phone to new potential empolyees
Review from Sales Dept
What makes you most happy at work?
Starting someone on their self care journey
Review from Sales Dept
Doing the job I was trained to do helping people
Review from Sales Dept
getting to make others happy
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Taking care of my clients
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I enjoy the relationship with my clients.
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What's going wrong and how can it be improved?
Better management that has actually been trained. Better communication across the board. Policies need to change to allow customers to receive what they paid for. Everyone needs a pay raise to at least earn their work's worth.
Review from Sales Dept
The owner and management. They cant keep employees because of the way they talk to people and pay is low
Review from Sales Dept
My rebook rate has been consistently above average, and my retail numbers are excellent, but I was asked to half my hours (thus disqualifying me from receiving benefits management knows I desperately need) to allow a recently licensed prior manager to work overtime.
Review from Sales Dept
Need new management and new staff
Review from Sales Dept
As a person who has worked in customer service, I pride myself on creating great customer relations. However, the manager gets into screaming arguments with guests in the lobby in front of other guests.
Review from Sales Dept
What do you like best about your company?
free massages all the employees recieve
Review from Sales Dept
What would you most like to see improved at your company?
most improved would be management
Review from Sales Dept
Attitude is probably number one. Training is number two
Review from Sales Dept