Massage Envy Sales Manager Employee Reviews
Briefly describe your overall experience at your company
Exploitative, with childish management, and thoroughly unprofessional.
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Clients were mostly great, pay was lowest and employees didn’t feel ne
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What do you like best about the leadership team?
Inclusive team oriented kind and supportive
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Understands working with people who have service dogs
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The have good online training and protocol
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What does the leadership team need to get better at?
It's a franchise, so your experience depends on the owner, or more likely, the clinic manager they have appointed. My experience has not been great, as an esthetician. We're constantly out of back bar products, & our equipment is old and hazardous (I've been personally injured.)
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communication, consistency, reliability, accountability, and honesty
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The leadership should not mistreat their employees. In the past five months, nine front desks associates have quit without notice. This is due to the mistreatment of employees by the owner.
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The Unit Manager talks down to employees and bullies them. Since I have started 6 months ago, they have had several employees quit without notice due to the actions of the Unit Manager.
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Assisting employees to have the best work environment possible
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What is the best part about your compensation package?
They stress you sell memberships, but you get 7 dollars for each membership you sell.
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Why do you feel undervalued and what would make you feel better about your compensation?
My managing team requested I cut my hours (due to unproductive time, despite having a 68% rebook rate pre-covid) and then brought on one of their recently licensed managers as a new hire, at 60 hrs/wk. The nepotism is real, and experience doesn't matter.
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More money higher hourly pay rate
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I feel undervalued because I’ve reported multiple issues about my other front desk co workers and nothing has been done. I’m tired of the managers giving me tasks
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There are no benefits. You are only paid $10 per membership because the Lakeland and Clearwater do month to month no contract memberships.
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There are no benefits, they do not offer health care. The pay is way below the average pay for Florida. They make $10 an hour.
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What are some of the best things about your team?
Good therapists caring environment helpful
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they were always super friendly and nice
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The team is extremely hard working and helps create a positive work environment.
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The team works together to make a hostile work environment the best it can be. However, the turn over rate is extremely high.
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They're highly qualified and not compensated for how amazing they are.
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What do your coworkers need to improve and how could you work together better?
Hire a manager and more service providers
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it all comes down to communication and support.
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Asking for employee needs and fulfilling them
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The company needs to do better with the quality of people they hire.
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They just need to be fair and give everyone the same amount of prospects
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What is most positive about the culture and environment at your company?
Focus on goals have fun friendly competitions
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everyone always had a smile on their face
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Clients feedback after their massage
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It's hard to say. We dont even get paid on enhancements that are made free to the clients.
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We take care of each other
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What needs to change to make the company culture better?
Our management is a stereotypical high school clique. They don't communicate with the service providers, and actively sabotage anyone not in "the loop."
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Managers need to have better structure for their employees.
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we need more staff. and management who are appreciative of all that is done around here.
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The employees should be treated better.
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The manager needs to stand up for her employees against the unit manager. The owner of the franchise needs to be make individuals accountable for their actions.
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What did you like most about the interview process?
The primary voice at my interview was familiar with my prior experience. She has since left the company.
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The amount of time spent on training
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The practice for the sales pitch.
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the hiring manager called me back and hired me a week later
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It was not a difficult interview. They were desperate for employees, due to the high turnover rate. Therefore, they asked very little questions.
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What would you improve about your company's interview process?
just try to be polite over the phone to new potential empolyees
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What makes you most happy at work?
Doing the job I was trained to do helping people
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getting to make others happy
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Taking care of my clients
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I enjoy the relationship with my clients.
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Doing what i love to do
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What's going wrong and how can it be improved?
My rebook rate has been consistently above average, and my retail numbers are excellent, but I was asked to half my hours (thus disqualifying me from receiving benefits management knows I desperately need) to allow a recently licensed prior manager to work overtime.
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As a person who has worked in customer service, I pride myself on creating great customer relations. However, the manager gets into screaming arguments with guests in the lobby in front of other guests.
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The unit manager screams at guests and has caused several scenes in the lobby.
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There's alot of things wrong with the clinic I work for. The one thing I need corporate to see for the safety of all their consumers. Is WE NEED SPANISH FORMS AND SPANISH SIGNS!
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Employer doesn’t seem to care a
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