Massage Envy Claimed Company
Massage Envy is a network of franchised therapeutic massage clinics. read more
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I enjoyed working with my coworkers. However the manager is extremely disrespectful. Has made employees cry on several occasions and does not own up to her mistakes.
What needs to change to make the company culture better?
The employees should be treated better.
What are some of the best things about your team?
The team is extremely hard working and helps create a positive work environment.
Why do you feel undervalued and what would make you feel better about your compensation?
There are no benefits. You are only paid $10 per membership because the Lakeland and Clearwater do month to month no contract memberships.
What did you like most about the interview process?
It was not a difficult interview. They were desperate for employees, due to the high turnover rate. Therefore, they asked very little questions.
What does the leadership team need to get better at?
The leadership should not mistreat their employees. In the past five months, nine front desks associates have quit without notice. This is due to the mistreatment of employees by the owner.
What's going wrong and how can it be improved?
As a person who has worked in customer service, I pride myself on creating great customer relations. However, the manager gets into screaming arguments with guests in the lobby in front of other guests.
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