Princess Cruises – Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

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Princess Cruises Angeforderte Firma

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Weiterlesen

MITARBEITER TEILNEHMER: 353

GESAMT BEWERTUNGEN: 2061

Vorsitzender: Jan Swartz

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Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Other Employee Reviews for Princess Cruises

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Was gefällt dir am besten am Führungsteam?

they go to bat for us

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Was muss geändert werden, um die Unternehmenskultur zu verbessern?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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Princess Cruises – Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Customer service is terrible! Can never reach a supervisor when an issue cannot be handled by a rep. ALWAYS placed on hold and then disconnected after holding forever. No alternate number for problems. As an Elite customer, I expect better service.

Other Employee Reviews for Princess Cruises

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