GoodLeap Employee Reviews

I've loved my job for my entire tenure at the company. The execs really value staff and they do a lot to ensure we have a great environment

Revisión Review del Departamento de HR · Publicado hace 2 años

My experience has been very positive. I like my direct manager, my colleagues, and the executive team. I am gaining a lot of new knowledge and experience. I like being able to work remotely full-time.

Revisión Review del Departamento de IT · Publicado hace 2 años

Since starting it has been a great experience and I love that I can travel anywhere and still work.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I have loved my job since day 1. I stay busy which I like and I am always learning new things.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

Awesome and that's no lie. It feels good to be here especially in this market, i would not want to be anywhere else. Our leads are exclusive. Even when mortgage applications go down nationally, our leads do not because they are not based on aggregate online leads. Ours are organic, portfolio leads.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

They are transparent about the direction of the company

Revisión Review del Departamento de HR · Publicado hace 2 años

The fact that they are almost always available to help and work with you to ensure you have all the tools you need to succeed..

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

How they are "human" and can easily speak to them

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

They are easy to work with and very transparent.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

Literally, they have great personalities, easy to talk to.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Communication, humanity, not being greedy

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Appreciate the talents of the individuals who make up the organization!

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

The main focus at this company is to point out everyone's downfalls and downplays. There is not a week that goes by where an employee is recognized , Absolutely no appreciation. Dreadful to come into work to be put down daily. The changes never are told in a timely manner and we are gna struggle fin

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

BE FAIR, PRIORITIZE EMPLOYEE'S NEEDS, TAKE ACTIONS REGARDING EMPLOYEES CONCERNS

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Get to know midlevel managers. I have never worked in a company where the senior management is so absent and not in tuned to what their managers are going through, Insanity!

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

The company pays for 90% of our insurance plan premiums

Revisión Review del Departamento de HR · Publicado hace 2 años

The monthly Bonus we earn based on our performance.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I am compensated for my production.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

Not needing to worry about volume but instead units. In this market, it's tougher to close big loans. It's nice to know we can still make a lot based on units performance.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

opportunity is available to all

Revisión Review del Departamento de Ventas · Publicado hace 3 años

better benefits, less out of pocket

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Our roles and titles are purposefully switched around to keep us underpaid when compared to the national averages for other jobs.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I believe the job that we have should pay more, but I don't feel undervalued. Just under paid.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

i have been here 8 months everytime i get down the qa/bonus structure its changed and i cant even pay my rent on time every month. The way we get told is always a rushed situation never lets train lets do soft qa during the transition until everyone does better. losing bonuses hurts

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

I feel undervalued because the management in the department I work in likes to focus on our team's shortcomings a lot more than celebrating how differently we all execute our job well. They like to weekly play some recordings of our calls amongst our peers, but the management never plays their own.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Everyone cares about each other. They are more than happy to step in and assist if a coworker is out of the office

Revisión Review del Departamento de HR · Publicado hace 2 años

It is a very collaborative work environment. There are many opportunities to work on challenging projects, to learn, and to grow in your career. My colleagues are smart and innovative, and share their knowledge. We take time for team building activities.

Revisión Review del Departamento de IT · Publicado hace 2 años

Everyone is very friendly and helpful.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Communication and teamwork. we all get along

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

We work great together and help each other out.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

They only care about themselves and all just seem to be passing through because they also recognize this job is not a permanent fit

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

We are supposed to be a team, its impossible to ask anyone sitting next to you anything. The ununiform way the cases/tickets come its hard to get a one and if you I do get one, one of my self righteous coworkers just takes it. There is no form of respect given for the person who had it first

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

some of them refuse to learn the position

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

Improve their enterprise software development skills. Better understanding the the impact of their decisions and and the discipline of software development. Stop relying blindly on process.

Revisión Review del Departamento de IT · Publicado hace 3 años

Be more positive and understanding

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Everything we do, is working towards a bigger goal of making an impact on the world.

Revisión Review del Departamento de HR · Publicado hace 2 años

Our mission is inspiring! I like the company values. Our Quarterly All Hands meetings are engaging, transparent, and full of meaningful information. Leadership is supportive of employees.

Revisión Review del Departamento de IT · Publicado hace 2 años

The fact that they care about our environment.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

This company is very informative and I always know what is going on.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

It's a small group. it's almost a bit exclusive to be in this position. And everyone has a great attitude. I don't hear anyone being negative. People are comfortable and happy.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

BETTER PAY! more engagement. Humanity and empathy for employees needs to expand greatly.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Certain executives are a particularly toxic combination of emotional, harsh, and self-aggrandizing. Having high standards is important but personal attacks tear the fabric of decency.

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

this new change with the dialer has too much down time we dont get the text file until 2-3 hours after shift starts calls are slow skiptracing can be overwelming when the relatives are angry we are bothering them. i just got down how to get my dials per hr and it changed again frustrating

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Senior leadership needs to be given leadership courses. Promoting people based off of longevity is awful and that has clearly happened. My leader is so absent. Care. Ask Questions. Just because I do a great job does not mean I want a manager who does not care about me,

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

Tickets and Cases should be assigned to cut down on some being over turned or bullied. This can be done just as the call que is. they route to the next agent in the order received. Will cut down on the superior way some of the agents conduct themselves and give others a chance to shine

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

The communication throughout the process was constant.

Revisión Review del Departamento de HR · Publicado hace 2 años

The process was efficient and fairly fast.

Revisión Review del Departamento de IT · Publicado hace 2 años

Always on time and professional

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Very open, very detail about company.

Revisión Review del Departamento de Finanzas · Publicado hace 3 años

I felt heard in my interview. My now boss gave me the opportunity to fully explain my career accomplishments, goals, and ask questions. I had all of the information needed to make the best decision for me when offered the opportunity to join GoodLeap.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

Knowing that the little things we do each day is appreciated

Revisión Review del Departamento de HR · Publicado hace 2 años

When I am able to assist a customer bring their account current.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Taking care of contractors and being able to give them great customer support.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 3 años

Knowing that i can come in and not worry about leads. The phones always ring no matter how high the interest rates are. Very efficient underwriting and processing with a lot of new opportunities to originate loans. It really is awesome.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

the team and the culture are great

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Every morning I'm filled with impending doom and dread as I log in and catch up with my day. Staring at a sea of redundancy and nonsensical jargon and regulations.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Human treatment and approach from managers

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

GoodLeap has a lot of management starting with supervisors whom have been getting away with treating those who dont "fit" in badly for a long time, turn over is above average due to some feeling superior to others rather than being humble, and using their position to assist others in reaching goals

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

Make a better environment around positivity

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

need to give cost of living raises

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

I love that the owners of our company are driven to make real change in the world.

Revisión Publicado hace 7 años

Better communication to all levels of the staff

Revisión Publicado hace 7 años