GoodLeap Employee Reviews
Out of 3631 GoodLeap employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping GoodLeap improve their work culture.
Briefly describe your overall experience at your company
Since starting it has been a great experience and I love that I can travel anywhere and still work.
Review from Customer Support Dept
I have loved my job since day 1. I stay busy which I like and I am always learning new things.
Review from Business Development Dept
What do you like best about the leadership team?
They are transparent about the direction of the company
Review from HR Dept
The fact that they are almost always available to help and work with you to ensure you have all the tools you need to succeed..
Review from Customer Support Dept
How they are "human" and can easily speak to them
Review from Customer Support Dept
They are easy to work with and very transparent.
Review from Business Development Dept
Literally, they have great personalities, easy to talk to.
Review from Sales Dept
What does the leadership team need to get better at?
Communication, humanity, not being greedy
Review from Customer Support Dept
Appreciate the talents of the individuals who make up the organization!
Review from Operations Dept
The main focus at this company is to point out everyone's downfalls and downplays. There is not a week that goes by where an employee is recognized , Absolutely no appreciation. Dreadful to come into work to be put down daily. The changes never are told in a timely manner and we are gna struggle fin
Review from Customer Support Dept
BE FAIR, PRIORITIZE EMPLOYEE'S NEEDS, TAKE ACTIONS REGARDING EMPLOYEES CONCERNS
Review from Customer Support Dept
Get to know midlevel managers. I have never worked in a company where the senior management is so absent and not in tuned to what their managers are going through, Insanity!
Review from Operations Dept
What is the best part about your compensation package?
The company pays for 90% of our insurance plan premiums
Review from HR Dept
The monthly Bonus we earn based on our performance.
Review from Customer Support Dept
I am compensated for my production.
Review from Business Development Dept
Not needing to worry about volume but instead units. In this market, it's tougher to close big loans. It's nice to know we can still make a lot based on units performance.
Review from Sales Dept
opportunity is available to all
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
better benefits, less out of pocket
Review from Customer Support Dept
Our roles and titles are purposefully switched around to keep us underpaid when compared to the national averages for other jobs.
Review from Customer Support Dept
I believe the job that we have should pay more, but I don't feel undervalued. Just under paid.
Review from Customer Support Dept
i have been here 8 months everytime i get down the qa/bonus structure its changed and i cant even pay my rent on time every month. The way we get told is always a rushed situation never lets train lets do soft qa during the transition until everyone does better. losing bonuses hurts
Review from Customer Support Dept
I feel undervalued because the management in the department I work in likes to focus on our team's shortcomings a lot more than celebrating how differently we all execute our job well. They like to weekly play some recordings of our calls amongst our peers, but the management never plays their own.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone cares about each other. They are more than happy to step in and assist if a coworker is out of the office
Review from HR Dept
It is a very collaborative work environment. There are many opportunities to work on challenging projects, to learn, and to grow in your career. My colleagues are smart and innovative, and share their knowledge. We take time for team building activities.
Review from IT Dept
Everyone is very friendly and helpful.
Review from Customer Support Dept
Communication and teamwork. we all get along
Review from Customer Support Dept
We work great together and help each other out.
Review from Business Development Dept
What do your coworkers need to improve and how could you work together better?
They only care about themselves and all just seem to be passing through because they also recognize this job is not a permanent fit
Review from Customer Support Dept
We are supposed to be a team, its impossible to ask anyone sitting next to you anything. The ununiform way the cases/tickets come its hard to get a one and if you I do get one, one of my self righteous coworkers just takes it. There is no form of respect given for the person who had it first
Review from Customer Success Dept
some of them refuse to learn the position
Review from Customer Success Dept
Improve their enterprise software development skills. Better understanding the the impact of their decisions and and the discipline of software development. Stop relying blindly on process.
Review from IT Dept
Be more positive and understanding
Review from Sales Dept
What is most positive about the culture and environment at your company?
Everything we do, is working towards a bigger goal of making an impact on the world.
Review from HR Dept
Our mission is inspiring! I like the company values. Our Quarterly All Hands meetings are engaging, transparent, and full of meaningful information. Leadership is supportive of employees.
Review from IT Dept
The fact that they care about our environment.
Review from Customer Support Dept
This company is very informative and I always know what is going on.
Review from Business Development Dept
It's a small group. it's almost a bit exclusive to be in this position. And everyone has a great attitude. I don't hear anyone being negative. People are comfortable and happy.
Review from Sales Dept
What needs to change to make the company culture better?
BETTER PAY! more engagement. Humanity and empathy for employees needs to expand greatly.
Review from Customer Support Dept
Certain executives are a particularly toxic combination of emotional, harsh, and self-aggrandizing. Having high standards is important but personal attacks tear the fabric of decency.
Review from Operations Dept
this new change with the dialer has too much down time we dont get the text file until 2-3 hours after shift starts calls are slow skiptracing can be overwelming when the relatives are angry we are bothering them. i just got down how to get my dials per hr and it changed again frustrating
Review from Customer Support Dept
Senior leadership needs to be given leadership courses. Promoting people based off of longevity is awful and that has clearly happened. My leader is so absent. Care. Ask Questions. Just because I do a great job does not mean I want a manager who does not care about me,
Review from Operations Dept
Tickets and Cases should be assigned to cut down on some being over turned or bullied. This can be done just as the call que is. they route to the next agent in the order received. Will cut down on the superior way some of the agents conduct themselves and give others a chance to shine
Review from Customer Success Dept
What did you like most about the interview process?
The communication throughout the process was constant.
Review from HR Dept
The process was efficient and fairly fast.
Review from IT Dept
Always on time and professional
Review from Sales Dept
Very open, very detail about company.
Review from Finance Dept
I felt heard in my interview. My now boss gave me the opportunity to fully explain my career accomplishments, goals, and ask questions. I had all of the information needed to make the best decision for me when offered the opportunity to join GoodLeap.
Review from Business Development Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of GoodLeap yet.
Be the first to contribute a review.
What makes you most happy at work?
Knowing that the little things we do each day is appreciated
Review from HR Dept
When I am able to assist a customer bring their account current.
Review from Customer Support Dept
Taking care of contractors and being able to give them great customer support.
Review from Business Development Dept
Knowing that i can come in and not worry about leads. The phones always ring no matter how high the interest rates are. Very efficient underwriting and processing with a lot of new opportunities to originate loans. It really is awesome.
Review from Sales Dept
the team and the culture are great
Review from Sales Dept
What's going wrong and how can it be improved?
Every morning I'm filled with impending doom and dread as I log in and catch up with my day. Staring at a sea of redundancy and nonsensical jargon and regulations.
Review from Customer Support Dept
Human treatment and approach from managers
Review from Operations Dept
GoodLeap has a lot of management starting with supervisors whom have been getting away with treating those who dont "fit" in badly for a long time, turn over is above average due to some feeling superior to others rather than being humble, and using their position to assist others in reaching goals
Review from Customer Success Dept
Make a better environment around positivity
Review from Operations Dept
need to give cost of living raises
Review from Operations Dept
What do you like best about your company?
I love that the owners of our company are driven to make real change in the world.
What would you most like to see improved at your company?
Better communication to all levels of the staff