iQor Empresa Reclamada
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. leer más
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This is a terrible place to work. They hire anyone! Such ghetto trash at this place. They close on holidays and if you don't have pto you don't get paid which is not fair in my opinion. Terrible communication also.
¿Qué fue lo que más te gustó del proceso de entrevista?
no drug testing was done
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¿Qué va mal y cómo puede mejorarse?
Higher pay would be a start. Get proper working computers would be the next thing.
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¿Qué necesita mejorar el equipo directivo?
communication, offering higher pay, offering paid holidays, you name it they need improvement! This is a terrible company to work for
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
The amount of accounts thrown at me that my coworkers can't keep up with and keeping up with my own, and still doubling what the team does i should get a HUGE raise. They pay way too low for their expectations set so high.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Higher pay, computers that work properly not what we use now. they don't have proper programs, have to shut down all the time due to errors. need better communication. need to pay employees for holidays, you are choosing to close why should we have to use pto time or not get paid.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
They need to stop "passing the buck". Work the account, 1 call resolution. not this nonsense they do of "oh it's not my account i'll take some of the info and then send it off to the collector to deal with" IF the customer wants invoices send them the invoice, dont email the collector to do it.
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