iQor CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
There is support from HR to your fellow co-workers. My supervisor is involved and the floor walkers are ready to assist. Training is thorough and perfect for your success!
Review from Customer Support Dept
I want to be apart of the leadership team eventually.
Review from Customer Support Dept
What does the leadership team need to get better at?
be nice with their agents, always look where they came from. Be a good leader or example with the agents.
Review from Customer Support Dept
They need to stop with the harassment and not paying their employees what they see fit but what the employees works
Review from Customer Support Dept
The training process was rushed many of the new hires was not ready to take calls based on the lack of time.
Review from Customer Support Dept
communication, offering higher pay, offering paid holidays, you name it they need improvement! This is a terrible company to work for
Review from Customer Support Dept
What is the best part about your compensation package?
The employee perks, discounts and benefits.
Review from Customer Support Dept
the life insurance and other benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Our management on Tmob NY1 Sta rosa site doesn't know how to value their employees. They don't care about the problems or whats happening with their agents.
Review from Customer Support Dept
The amount of accounts thrown at me that my coworkers can't keep up with and keeping up with my own, and still doubling what the team does i should get a HUGE raise. They pay way too low for their expectations set so high.
Review from Customer Support Dept
If they looked at what we go through and what it takes to do the job
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is willing to help each other succeed. We truly appreciate and like one another.
Review from Customer Support Dept
The family feeling that i get with everyone here.
Review from Customer Support Dept
Most if my teammates are friendly
Review from Customer Support Dept
The team i am on is amazing. My coach is there for the employees and the customers, which is hard to find someone so dedicated.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I don't have problems at all with my colleagues, The OM, some of the supervisors and coaches are the problem with the community of Tmob NY1 Sta Rosa site.
Review from Customer Support Dept
We need a leader that will not lead by example but with honesty and not manipulation
Review from Customer Support Dept
The co workers need to support each other during the training process.
Review from Customer Support Dept
They need to stop "passing the buck". Work the account, 1 call resolution. not this nonsense they do of "oh it's not my account i'll take some of the info and then send it off to the collector to deal with" IF the customer wants invoices send them the invoice, dont email the collector to do it.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There is room for advancement
Review from Customer Support Dept
We want everyone to succeed and truly care about our quality of care for our customers and companies in contract with.
Review from Customer Support Dept
What needs to change to make the company culture better?
Change the OM or the leaders that are not good leaders. It may cause of resigning of some of the agents.
Review from Customer Support Dept
They need to follow their code of ethics. Provide the right support and equipment.
Review from Customer Support Dept
Higher pay, computers that work properly not what we use now. they don't have proper programs, have to shut down all the time due to errors. need better communication. need to pay employees for holidays, you are choosing to close why should we have to use pto time or not get paid.
Review from Customer Support Dept
Learn to be more laid back
Review from Customer Support Dept
What did you like most about the interview process?
Recruitment team are good and nice.
Review from Customer Support Dept
She was easy to talk to
Review from Customer Support Dept
It was laid back and casual.
Review from Customer Support Dept
I was asked questions that i could easily relate to.
Review from Customer Support Dept
no drug testing was done
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
To save my customer money and keep them from leaving Sprint for a competitors service.
Review from Customer Support Dept
I love IQOR and i plan on being with them for a long time. I want this to be my career.
Review from Customer Support Dept
My workmates and food of course
Review from Customer Support Dept
What's going wrong and how can it be improved?
Hope that Iqor can see the negative people inside of the company. In that case maybe iQor will be a better.
Review from Customer Support Dept
The training needs to be extended, more mock calls and better preparation.
Review from Customer Support Dept
Higher pay would be a start. Get proper working computers would be the next thing.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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