iQor Claimed Company
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. read more
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The staff is very disorganized then judge the new hires for not knowing what to do, I was only there for a short time because I was told I took to long taking a test which my supervisor knew I had a issue with my computer but she let me go anyway.How fair is that. Iqor needs leadership training.
What did you like most about the interview process?
She was easy to talk to
What is most positive about the culture and environment at your company?
There is room for advancement
What do your coworkers need to improve and how could you work together better?
The co workers need to support each other during the training process.
What's going wrong and how can it be improved?
The training needs to be extended, more mock calls and better preparation.
What does the leadership team need to get better at?
The training process was rushed many of the new hires was not ready to take calls based on the lack of time.
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