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Training doesn't prepare you fully for the realities and complexities of working with customers (if on chat, literally 2-3 customers at once). It is an extremely stressful environment, and when you're working from home, there's no way to really get away from it.
¿Qué es lo que más te gusta de tu equipo directivo?
They keep a widely distributed team running.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Teams bonding even though they all work remotely.
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¿Qué son algunas de las mejores cosas de tu equipo?
The team does their best to support each other, even if they don't know the answers yet either.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
One year for benefits to even start. The same position at other vendors or with the client directly would pay several dollars more per hour.
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¿Qué fue lo que más te gustó del proceso de entrevista?
Interviewing was relatively simple. There's one video interview, and most find out at the end if they get the position. The hardest part is scheduling the interview.
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¿Qué va mal y cómo puede mejorarse?
High workload due to understaffing, frequent system errors and outages, high turnover, over-reliance on customer surveys (i.e. being penalized when a customer is upset at the company), having to clock out to use the restroom outside of scheduled breaks.
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