Kelly Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I have had a Great experience with my company, everyone is very friendly and helpful
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They truly care about their employees and do what they can to help.
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Constructive criticism and not to hard on the employees
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Always willing to help when needed.
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They keep a widely distributed team running.
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They worked hard to gain revitalize positions.
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What does the leadership team need to get better at?
Leadership needs to get better at supporting their employees. My direct manager was great, anyone above him took weeks to respond to a simple email which is in everyone's BASIC FUNCTIONS and REQUIRED TASKS EACH DAY! Absolutely the most unprofessional leadership I've ever seen.
Review from Customer Support Dept
They've done nothing to help me find another assignment. They now work remotely so there's no office to go to and they don't seem to be able to answer a phone or return a call.
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helping employees and allowing overtime plus giving raises for hard working people
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Learning their job and actually helping
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working to better employees and push up the ladder
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What is the best part about your compensation package?
It covers the things I need.
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getting paid every week on a Friday
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I get paid vacations after working with them for a year.
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Not much of a compensation package besides salary
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Best Part was the insurance offers and discounts
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Why do you feel undervalued and what would make you feel better about your compensation?
It would make me feel better if I was actually compensated. Sure when I'm able to work and the equipment is doing fine everythings great, the moment it isn't, you're basically out of a job. There are many states that prevent that with being scheduled for the day, and this company breaks those laws.
Review from Customer Support Dept
One year for benefits to even start. The same position at other vendors or with the client directly would pay several dollars more per hour.
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I was there 7 months and never was told when o could get health insurance or anything.
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I honestly would like a better opportunity to talk with co workers about our day to day problems
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i should get paid more than i do i am lucky if i get to eat
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What are some of the best things about your team?
We all like to actually help. We all want to grow. And we're all here for Kelly, regardless of how little support they help us with.
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We stick together even when times are hard. Losing one is literally like losing your best friend
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We communicate and work well together
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The people I was assigned with were pretty good. We tried to help each other.
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They're all friendly and helpful.
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What do your coworkers need to improve and how could you work together better?
working as a team and communicating
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What is most positive about the culture and environment at your company?
Just knowing that we are all a family.
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Constructive criticism and team work efforts
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We have a mixed variety of cultures and different work enviroments
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At my assignment they didn't micromanage.
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It's open, friendly and encouraging.
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What needs to change to make the company culture better?
If they followed state laws and paid employees properly when their equipment doesn't work.
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More opportunities to vent our frustrations
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INTERACTION with the employees at all times. Daily check ins do what you say you are going to do!
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What did you like most about the interview process?
I like the typing test and online simulation the best
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The atmosphere made me feel comfortable
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Questions were simple and straight to the point.
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Interviewing was relatively simple. There's one video interview, and most find out at the end if they get the position. The hardest part is scheduling the interview.
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It was easy because we facetimed
Review from Customer Support Dept
What would you improve about your company's interview process?
i think it could have been better
Review from Customer Support Dept
Allow for more times for interviews and vet the sups and TL's you hire
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Better contact people are mean
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What makes you most happy at work?
Being able to help customers and engage with my management and team.
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I love the job, the environment and the whole team as well they are great!
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Not a lot of work
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Being around my co-workers every day.
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the work that I do
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What's going wrong and how can it be improved?
Everything, from the treatment of the employees to the understanding the employees are then able to provide to customers because at the end of the day no one wants to work for a company that constantly denies you basic human rights.
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Once your assignment has ended its like you don't exist.
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feel i should be paid more and not sure what the point of working is when you can't afford to eat
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There is no directions from management and you get ignored
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High workload due to understaffing, frequent system errors and outages, high turnover, over-reliance on customer surveys (i.e. being penalized when a customer is upset at the company), having to clock out to use the restroom outside of scheduled breaks.
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What do you like best about your company?
Having flexible hours and working from home.
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They take care of us
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The people and the lunches
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What would you most like to see improved at your company?
The training process to better assist the new employees coming aboard.
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More communications between different teams
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The opportunity to work overtime
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