Kelly Employee Reviews
Out of 400 Kelly employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Kelly improve their work culture. The Sales team, with 92% positive reviews, reports the best experience at Kelly compared to all other departments at the company. The IT team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
That they are leaders who get stuff done
They listen and value your input
They really empower people with positive vibes and lessons
Accessible and able to be met with.
Good people but a bit disorganized
What does the leadership team need to get better at?
They need to support their employees better and not immediately take sides of the accuser. They also need to learn some negotiation skills, so the accusers have to admit their part of the problem and take corrective actions. The mangers always need to talk to their employees in a professional way.
Leadership needs to get better at supporting their employees. My direct manager was great, anyone above him took weeks to respond to a simple email which is in everyone's BASIC FUNCTIONS and REQUIRED TASKS EACH DAY! Absolutely the most unprofessional leadership I've ever seen.
Review from Customer Support Dept
Taking care of their underpaid labor
Not coming behind and on the sides of the workers folding their arms watching them work. Please stop bothering them all the time about pull up your mask, glasses while workers are hard at work
The leadership team is exclusively male. They surround themselves with people who tell them what they want to hear and not qualified professionals.
What is the best part about your compensation package?
Bonuses were generous based on performance
Being placed with a very good company
The variety of benefits for my needs
Earning at my comfort zone
Hoping salary,overtime and benifets and weekends
Why do you feel undervalued and what would make you feel better about your compensation?
It would make me feel better if I was actually compensated. Sure when I'm able to work and the equipment is doing fine everythings great, the moment it isn't, you're basically out of a job. There are many states that prevent that with being scheduled for the day, and this company breaks those laws.
Review from Customer Support Dept
Not paid in market rate, and health, stock, and leave benefits leave much to be desired
Gettinf paid even within 10k of my peers. Gettinf actual time off and benefits
I need benefits like 401k, health insurance, personal time off and more than a week vacation over a certain amount of years. If not 401k then pension of some kind.
Compensation is need based and not performance driven.
What are some of the best things about your team?
We all like to actually help. We all want to grow. And we're all here for Kelly, regardless of how little support they help us with.
Review from Customer Support Dept
The team is amazing, so they deserve amazing pay and benefits.
Understanding, loyal,helpful, supportive, kind, knowledgeable
We work extremely well together
Very cooperative and well manared
What do your coworkers need to improve and how could you work together better?
They need to be professional , give better directions and follow all safety precautions, and accept all people regardless of their political views.
Their compensation is not good so they cannot keep employees
They are all just a bunch of friends that have worked together for many years and are not qualified for their senior leadership roles and their insecurities drive dishonesty and a culture of false illusions. It's all about who you know and are friends with rather than how good you are at your job.
Review from Operations Dept
They were fine not at all bad to me
Review from Product Dept
I don't even know who my coworkers are most of the time.
Review from Product Dept
What is most positive about the culture and environment at your company?
It is fun to work with students
We get to work with children and they are usually fun to work with and it is rewarding to teach.
I have nothing to add here.
Review from Communications Dept
I dont have anything for this.
Environment is great due to great teamwork.
What needs to change to make the company culture better?
If they followed state laws and paid employees properly when their equipment doesn't work.
Review from Customer Support Dept
When you are a contractor and not an actual employee at the company you work at you're always treates like an outsider and not part of the team you work with
Everything about jelly service management
Review from Product Dept
More opportunities to vent our frustrations
Review from Customer Support Dept
INTERACTION with the employees at all times. Daily check ins do what you say you are going to do!
Review from Customer Support Dept
What did you like most about the interview process?
The people I interviewed with.
it was an interview. no one likes interviews.
Review from Communications Dept
They wanted to truly understand my needs
Very encouraging and empowers someone
Its the same as any other. Not bad not a vacation. It is what it is.
What would you improve about your company's interview process?
Nothing, it was a joke
Review from Product Dept
i think it could have been better
Review from Customer Support Dept
Allow for more times for interviews and vet the sups and TL's you hire
Review from Customer Support Dept
Better contact people are mean
Review from Customer Support Dept
We should be notified when interview slots become available instead of having to search daily
What makes you most happy at work?
Feeling good about my accomplishments
Helping our clients solve their problems
Earning at my comfort zone
Feeling like what im doing matters and being compensated appropriately for my time and effort
My co-workers all of us working together to accomplish one goal!!
What's going wrong and how can it be improved?
Everything, from the treatment of the employees to the understanding the employees are then able to provide to customers because at the end of the day no one wants to work for a company that constantly denies you basic human rights.
Review from Customer Support Dept
There has been at least five restructures at Kelly in the last year and a half and they don't seem to know who they are or who they want to be. Major identity crisis!
Review from Operations Dept
Once your assignment has ended its like you don't exist.
Review from Customer Support Dept
I just don't like subbing. It is not satisfying. I will be mistreated by students and by most staff, depending on the district. Especially Liberty Public Schools. Very unwelcoming to subs.
Review from Product Dept
High workload due to understaffing, frequent system errors and outages, high turnover, over-reliance on customer surveys (i.e. being penalized when a customer is upset at the company), having to clock out to use the restroom outside of scheduled breaks.
Review from Customer Support Dept
What do you like best about your company?
Having flexible hours and working from home.
Review from Customer Support Dept
They take care of us
Review from Customer Support Dept
The people and the lunches
Review from Customer Support Dept
What would you most like to see improved at your company?
The training process to better assist the new employees coming aboard.
Review from Customer Support Dept
More communications between different teams
Review from Customer Support Dept
The opportunity to work overtime
Review from Customer Support Dept