They need to communicate with all employees and not only one.
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The parts department is extremely negative and dificult to work with. Service is great and techs are wonderful.
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Managers need help becoming in charge of sitiations and not allow other none authority coworkers do there job for them.
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Calmly talking about problems grtting to the bottom of things before making usumptions and getting others in trouble without having the full story.
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