Support.com Outlook Employee Reviews | Comparably
Support.com Empresa Reclamada
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. leer más
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46
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649
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Support.com Outlook Employee Reviews

¿Qué te hace más feliz en el trabajo?

When I see someone's good support and energy to do better work its make more happy...

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 años

My coworkers and my leaders have been good to me

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

The people that I am working with specially my team

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

Working from home and able to complete my deliverables without sacrificing time with family

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

My team, engagement activities, the set up of working from home.

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

My team and the people I work with

Revisión Publicado hace 4 años

The tasks that I have are very complex and ever changing, very diversified.

Revisión Publicado hace 4 años

successfully helping my customers with there concerns

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Getting to help out customers

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

seeing my team win, beat goals, and provide excellent service to guests.

Revisión Review del Departamento de Operaciones · Publicado hace 7 años

The knowledge that I am learning how to satisfy customers

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

The fact that I do not have to commute and getting to interact with my fellow employees

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

¿Qué está mal y cómo se puede mejorar?

Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.

Revisión Publicado hace 5 años

There's just not enough motivation. Increasing pay and coherency in employee duties would help.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Overworked and underpaid. Upper management needs to work a day in our shoes.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Training is wasted on teaching computer basics and teaching sales.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Improvement will come upon moving on from the position to any alternative.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

We are contracted to take calls for the most hated company in America. We aren't allowed to hang up on abusive customers. Seriously.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

the tools we use could be working or not working each day. fix what we need to do our job and stop improving on what is working.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años

¿Qué es lo que más te gusta de tu empresa?

The culture and the people I work with

Revisión Publicado hace 4 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

Coordination with all departments and ensure continuity

Revisión Publicado hace 4 años

Review Sentiment at Support.com

70
70%
30
30%

About Support.com's Outlook

C-
63/100

Where This Score Ranks Support.com's Outlook

BOTTOM
35%

In the Bottom 35% of 1493 similar size companies on Comparably

BOTTOM
30%

In the Bottom 30% of 340 companies in Los Angeles

6th

6th place versus 5 competitors rated on Comparably

Support.com's Outlook is scored a C- by 102 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Support.com's Outlook score negatively contributes to their overall culture score, due partly to the fact that the Customer Support department’s negative scores cause Outlook to be one of Support.com's weaker culture attributes amongst employees. Use the filters below to understand Support.com employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Ethnicity - Asian or Pacific Islander
    +29%
  • Department - Operations
    +28%
  • Ethnicity - Other
    +10%

Rate Outlook the Lowest

  • Gender - Female
    -16%
  • Department - Customer Support
    -11%
  • Ethnicity - Caucasian
    -8%

How Support.com's Outlook Score is Calculated

FILTER RATINGS BY

Results from 42 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

60
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantástico27%
Bueno27%
Neutral23%
Malo13%
Terrible10%
How do your customers perceive your company?
AnswerPercent
59%
No41%
Are you typically excited about going to work each day?
×
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