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Copesan is a hurdle causing national account losses. Regional companies must redirect clients to Copesan who cannot even enter service orders in a timely & complete manor. Acquisition transition team-complete disjointed nightmare. Paying starvation wages to CSR's who deal with a disjointed process.
¿Qué es lo que te hace más feliz en el trabajo?
Being able to assist customers and dispatch service techs
Revisión
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Nothing. No one wants to take responsibility for their errors. Admin department and copesan do thier jobs wrong and exclude information slowing uo the service for customers
Revisión
¿Qué necesita mejorar el equipo directivo?
Lift your wages and might retain some employees and not have so much turn over, support your csr's instead of having them finance thier own equipment for the job, fix your process. Disjointed software that complicates and slows down service. No pay raises for merit and barely raise equivelent CPI.
Revisión
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
When I have co workers we support eachother well but I don't have coworkers. 6 months in advance we knew were going to have staff shortages no moves were made until. We were down to 1. Me. Controlling and dispatching 8 different regions alone with intermittent help from the higher ups at best.
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
3000 monthly gross, 2000 after taxes, minus health care for 2, leaves 400 a week in everyone's pockets to pay rent, buy groceries, utilities. I WOULD ASK THE CEO : PLEASE SHOW US 5 YEAR EMPLOYEES A BUDGET FOR HOW WE CAN AFFORD TO LIVE ON A SINGLE INCOME? There is ZERO!-NO opertunity for advancement
Revisión
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